New Member

[BettyL735752]

Hello everyone, I need help! I am a new member and just signed up for Part-G and it has started out very rough. I signed up thru my insurance broker after having Athem for over 8 years. It was good and coverage excellent just pricey and could not afford it. So broker recommend UnitedHealth Care. So I went online after receiving all of my welcome information and set up Auto-Pay. Well my first payment should have been taken out and I went online and noticed it was not. So I decided to pay if myself and this is after trying to work with Customer Service who do not have answer's to these type of questions. So I emailed them through the website no response, so it doesn't look good. If anyone can help me understanding how their Auto-pay system works customer service said that it is processed but on the Website it says payment Due....Help!

[AARPConsumerCare]

@BettyL735752 Thank you for joining the AARP family, Betty! We're sorry to hear you’re having trouble with our benefit provider, UnitedHealthcare. We are listening and would like the chance to help as soon as possible. Please visit https://help.aarp.org/s/article/contact-aarp to chat, text, or speak with a representative who can get you in touch with our Member Relations team.  - Janelle M.