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Re: Silver Sneakers being droped by AARP recommended insurer

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Message 171 of 651

I felt like sending AARP an email about Silver Sneakers and UHC, so I did.  It's not perfect, but I think it gets the point accross. I wonder if I'll get some sort of response? Here's what I wrote:

 

"Your Continued association with United Health Care as they discontinue their involvement with the Silver Sneakers program goes against everything you stand for. You're supposed to stand up for us, not stand idly by while we lose benefits. Your formerly good name is inextricably connected to United Health Care while they act in their own interest instead of ours. Why did you allow this to happen? You had the power to say "NO!", but you remained silent. You could have reminded United Health Care that you can lend your name to whichever company you choose. But you remained silent. You and/or UHC thought you could placate those of us who value Silver Sneakers by offering us other choices, none of which is a reasonable alternative. That action suggests that you think we're not smart enough to see what's happening, which is insulting. Why do you insult your members? Have you been reading your own forums? There's quite a lot of activity there concerning this issue. Most people plan to switch away from UHC as soon as they're able. Not only that, but many people are so disappointed, or angry, with AARP, that they will be canceling their membership in your organization. I can't say that I blame them, as you have failed your fundamental purpose in your complacency on this issue. What do we need AARP for? We can lose benefits on our own without your "help". I suggest that you reconsider your actions, and reassert yourself. Each of your millions of members is an individual to whom you owe your best efforts. On this health care issue, you've let every one of your members down. Sincerely,(myself and my member number)"

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Re: Silver Sneakers being droped by AARP recommended insurer

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Message 172 of 651

I also just switched. As a healthy, active senior I enjoy and participate in Silver Slippers. I agree that we are the ones UHC would want to keep. My last employer had a similar health program to the one that UHC is now using--a bunch of resources that to me were useless. I will not renew my AARP membership either.

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Re: Silver Sneakers being droped by AARP recommended insurer

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Message 173 of 651

I just switched away from UHC to another insurer.  Saved over 25$  I expect those healthy seniors the ones that UHC would want to keep will also do so.  As consumers when a company maintains a high price and then removes services like Silver Sneakers the smart move is to walk away.  Hear that AARP who is looking out for us  RIGHT?

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Re: Silver Sneakers being droped by AARP recommended insurer

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Message 174 of 651

My husband and I had a lot of difficulty just signing up for LA Fitness. For me it was trying to enter the code on LA Fitness website. Had to call UHC to know where that was hidden on their webpage. Once that was found the LA Fitness mobile app was confusing. I was to create an account and needed to put in a barcode. The one given wouldn't work so by chance I tried a key tag number that was listed on the email sent regarding my membership. That worked. Then it askes for 5 digits but not any info could be seen as to what that was. Finally figured out that it had something to do with monthly billing. Lots of wasted time and frustration. 

My husband couldn't access healthyourway to get his code. He spent 45 minutes with several people without resolving the problem. He tried again the next day and was told there was trouble with the website and they gave him his code. 

This change has made it very difficult for seniors to get a membership due to problems with their website and LA Fitness website. This was not thought through. The added cost will also keep many from even using gyms. Very poor decision making. 

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Re: Silver Sneakers being droped by AARP recommended insurer

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Message 175 of 651

Why did you drop silver sneakers this was so great for us seniors most of us can’t afford to buy a membership and have more monthly fees .AARP United health I have always raved about you to others to whom did not gave AARP United Health and have had most of them change . So I’m so sad I will not be able to continue going to the gym yet you want us to stay healthy well this is how we are able to stay healthy. 

 

 

Thank you

Donna Sherman

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Re: Silver Sneakers being droped by AARP recommended insurer

1,681 Views
Message 176 of 651

I am also upset. Tried sending emails. Not only is the cost going up, the locations are extremely limited. I feel we have been betrayed by AARP who claims to be the seniors advocate.  They are willing to sponsor United Healthcare regardless of the negative impact of discontinuing SilverSneakers. The programs being substituted are neither convenient nor affordable. 

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Re: Silver Sneakers being droped by AARP recommended insurer

1,775 Views
Message 177 of 651

I went to healthyourway.com and got my code on the 31st Dec. I followed the link and at first it showed the rate everyone else got.  You have to put the confirmation number in to show the discount.  It did waive the initiation fee but it signs you up to LA fitness signature where you use the club everywhere and it included racquetball and towel service. I play racquetball so that part was fine.  They did give 50% off of 29.00 membership plus the 7.00.    Where I am disappointed is what if I didn’t play racquetball why should I pay for it and I only use the one club it would be nice if I had the choice of that. The price for one club is 25.00. I don’t care about the $2.00 difference in membership but as I said if I only use one club and don’t play racquetball my dues should be 12.50 a month. 

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Re: Silver Sneakers being droped by AARP recommended insurer

1,857 Views
Message 178 of 651

And those of us who have already moved to another insurance provider should email them and tell them we'll leave them too if they get rid of SilverSneakers or Silver and Fit.  After all, an ounce of prevention is worth a pound of cure (unless you're using the metric system).

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Re: Silver Sneakers being droped by AARP recommended insurer

1,869 Views
Message 179 of 651

For those who are trying to enroll in the fitness benefit that replaced Silver Sneakers, you need to call UHC to obtain a confirmation code to take to you gym. Call the number on the back of your ID card. For me this was 1-800-523-5800. Right now the phone lines are very busy. I was first on hold for 20 minutes and when a representative finally answered she said she could not hear me. When I called back the representative said that their system to enter info to retrieve my confirmation code was not working and asked that I call back in a few hours. I also tried to obtain my confirmation code online at Healthyourway.com. But, alas, that wasn't working either and I was directed to call the above reference phone number. Sigh!

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Re: Silver Sneakers being droped by AARP recommended insurer

1,826 Views
Message 180 of 651

This is my second post regarding the Silver Sneakers issue.  Please be reminded that according to the letter, to get this special benefit from AARP/UHC, the member must use the website provided.  I was given a website on United HealthCare's (UHC) which would activate the new program for 2019.  UHC would not give me permission to access the site until January 1, 2019.  Thus, one of the first things on my agenda for 2019 was to access the site.  Here is my experience for a CA member:  The discount "deal" for LA Fitness was no deal at all.  The offer on the site was identical to the membership arrangements given by the club for walk-ins- $99 activation fee and $29.95 per month.  If you had a previous membership with LA Fitness (that the member was paying themselves) $25 activation and $24.95 a month.  These so called deals are a far cry from 50% off the monthly dues and waived activation fees.  Again, AARP needs to listen to its membership and act accordingly.  If UHC refuses, then AARP should withwraw any and all endorsements from them.  There are many other insurance companies who would gladly assume the AARP members and their retirement dollars. As of this posting, there have been over 13,000 views on this topic.  That should indicate the weight of this concern to all involved.

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