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Newbie

I am sick of all these phone calls, UNITED HEALTHCARE

United Health Care: calls from 443-853-6898
I am TIRED OF THESE 2-3X wkly calls!!!!!!!!!!! wants to have a "home service" available from my medical insurance ...hang up! I NEVER gave my cell # for _this_
Caller: Home service United HealthCare?? AARP do something about it! I joined via, YOU
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Periodic Contributor

I called and said I wanted the calls to stop. They put me on a no call list. Haven't been bothered since.

i did the same thing.  Then when I called them they would not return my calls!  I called the nurses line and she got thru and the navigator Said:. You asked us to put you on a no call list so that means we cannot call you!  He was snarky.  I asked for a supervisor and eventually was put through to someone who was Snarky again.  I think if you don't fall In line with their program they want you to say you want to quit.  Now I get my mail box jammed with magazines and reminders, and more junk surveys.  I kid you not.  Unbelievable. I am saving every box and going to show my representative how much mail I get from them every single month. 

Honored Social Butterfly


@CaroleW755826 wrote:

. . . . . We accepted one house call last year and got bad advice.


Just in a general manner . . . .

What did they do during the house call ?  Was it just about you and your bodily health or did they look around your home environment for safety and/or perhaps about specific things which would / could make your life easier or better - health-wise or care-wise?

Can you say what was the "advice" they gave.

Do you have a Medicare Advantage plan with UHC or some other type plan?

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Bronze Conversationalist

@mc4039 UHC keeps calling me about these home visits. 

 

You probably have a managed care plan, HMO or PPO, but not original Medicare and a Medigap plan. In other words, an Advantage plan.

 

The home visit is to make sure you are doing what you need to maintain your health . . . and protect THEIR wallet.

 

It is only when you get sick(er) that THEY have to pony up serious money to  pay your claims.

 

Original Medicare allows you and your doctor to make decisions about your health care. No house calls. No follow up phone calls. They assume you are an adult and can take care of yourself.

 


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Newbie

Exactly as pclarkaz says below: United makes more money by sending a (perhaps qualified) medical person to check you out, looking for conditions you might have that put you into a higher risk category for Medicare, meaning Medicare has to pay United more to cover you. Results? Profit for United! It stinks. May not be illegal (that is, if United tells Medicare the truth, and frankly how would WE know?) but it's not motivated by any other than $$ concerns.  Here's an article that may help: 

 

https://publicintegrity.org/health/home-is-where-the-money-is-for-medicare-advantage-plans/

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Periodic Contributor

From what I've read UHC gets money for every "risk" they report to Medicare but they are not required to use that money for the Med Advantage program.   Before retirement, I had regular group insurance thru UHC and they claimed the annual health risk assessments and wellness checks they were pushing, would help hold premiums down.  In the over 10 years of doing these, premiums skyrocketed and many employees who honestly answered HRA questions got dinged on their "score" which translated into less money being deposited in their Health Savings Account by the company. 

Bronze Conversationalist

I have not gone through all 5 pages of comments and replies, but it is entirely possible the calls are not from UHC or AARP representatives. Seniors are BOMBARDED with calls routinely, especially during open enrollment. The caller CLAIMS to be with a carrier or marketing group (such as AARP).

 

They may also claim to be with Medicare.

 

You will also get mail and email from individuals soliciting your business. They can and will make all kinds of claims to get you to switch plans or buy a product they claim is "free" if you are on Medicare.

 

You can put a call block on your phone where numbers not whitelisted will be rejected. That will stop the robocalls but you will also miss calls you would like to receive.

 

Consider doing what many of us do. Don't answer any phone number you don't recognize. Let it go to voice mail.

 

Most of those callers will not leave a voice mail message.

 

You can also do what my wife does. Pick up the phone but say nothing. Robocalls will generally disconnect after 20 seconds or so of dead air.


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Newbie

The calls are coming from UNited Health Care

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Periodic Contributor

Thank you for your reply. It is DEFINITELY  UHC.  They do leave a message to call them back. 

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Periodic Contributor

Thank you for your reply. It is DEFINITELY  UHC.  They do leave a message to call them back. You can not block the number because it is not always the same. The program is called “House Call’s”.  

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Bronze Conversationalist

@BarbMHill  since your situation is "definitely" calls originating from UHC your complaint needs to be direct to them and do it in writing. It may not solve your problem but it can't hurt.

 

Try directing your complaint to the UHC customer service department.

https://www.uhc.com/contact-us/for-members

 

Complaining to the FTC may not work since businesses are permitted to contact customers where a relationship exists. That being said, I can't imagine a business continuing to call once the customer told them they wanted to opt out of ANY solicitation. 

 

Charities and political organizations are also exempt from the FTC Do Not Call rules.

 

Here are some guidelines on how to deal with unwanted calls. This applies to "cold" calls absent a business relationship.

 

https://www.ftc.gov/tips-advice/business-center/guidance/complying-telemarketing-sales-rule

 

https://www.ftc.gov/tips-advice/business-center/guidance/complying-telemarketing-sales-rule

 

 


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Regular Contributor

My problem is with United Healthcare itself.  Their drug coverage sucks.  I am a type one diabetic.  My costs for insulin through United Healthcare is 565.00 per month.  Instead I get it through Medicare for 320.00 a month.  I thought the purpose of supplimental insurance was to cover some of the cost that Medicare doesn't cover.  So how is it that I get drugs cheaper without the insurance then with it?

This smacks of a scam to me.  Who is getting this extra 250.00?  Maybe AARP has its hand in the till so they will sponser second rate insurance.  How is this kind of treatment good for us seniors?

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Newbie

I got UHC when my employer (I, as a retiree) switched to it. The only advantage is that it's a PPO, not an HMO (as the Blue Shield was).  It's a Medicare Advantage program like the one AARP offers.

The statements come often but are very reader-unfriendly and lack important information. Medicare told me that they have no records at all--because they pay UHC a monthly amount per person based on statistics, not on what medical services were actually given. So, Medicare doesn't have my medical information anymore.

It does look to me, as people have written below, that UHC is very business/profit oriented.

I try hard to avoid their phone calls.  When I said that I would not have anyone coming to my house, the woman tried a "sell" technique by offering me a Target gift card.

UHC can keep their gift cards!

Contributor

For the love of God, stop calling me please!!

Contributor

Add me to the club.  I have requested that they not call me.  I don't want anyone coming to my home.  My physician is on top of all my issues and the calls are a major aggravation since I get at least one a week and sometimes multiple calls.  AARP & United Healthcare need to have a way for you to opt out.  

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Honored Social Butterfly


@j405912w wrote:

Add me to the club.  I have requested that they not call me.  I don't want anyone coming to my home.  My physician is on top of all my issues and the calls are a major aggravation since I get at least one a week and sometimes multiple calls.  AARP & United Healthcare need to have a way for you to opt out.  


HouseCalls From United Healthcare (aarpmedicareplans.com) updated 07/11/2017

 

IN-HOME RISK ASSESSMENT PROGRAMS: WHAT MEDICARE WANTS - Berkley Research Group

 

 

 

 

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Newbie

Me too!  Amerigroup calls SEVERAL times a day and early in the morning when I am trying to sleep!  I block the number and they call from a different number!  I ride horses, what are they going to come tell me I’m going to trip on a rug and put a handrail in the bathtub?

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Honored Social Butterfly


@TeaS484499wrote:

Me too!  Amerigroup calls SEVERAL times a day and early in the morning when I am trying to sleep!  I block the number and they call from a different number!  I ride horses, what are they going to come tell me I’m going to trip on a rug and put a handrail in the bathtub?


It seems to be their philosophy 

Amerigroup - Whole Person Care

 

There is a lot more to it than just home safety issues as their website indicates.

 

If they are insuring you, they just want to limit their risk and make sure you are healthy, stay healthy based on what science says.

 

 

 

 

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Contributor

It is inconvenient and they are persistent, but I am more concerned with rates being raised based on what the assessment reports back to UHC. The 'free' always seems to come with a cost.

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Honored Social Butterfly


@EllenF159060 wrote:

It is inconvenient and they are persistent, but I am more concerned with rates being raised based on what the assessment reports back to UHC. The 'free' always seems to come with a cost.


You nor anybody else is singled out in a Medicare Advantage plan as a result of your health status.  

 

However if the insurer can rate you as a riskier health beneficiary - Medicare will pay the insurer MORE for servicing you.  There is a formula for this which comes from CMS based on the beneficiary's health status.

 

Some of these assessments are beneficial to the beneficiary.  Some insurers will include in the assessment a safety check - things around the home which could cause injury to a frail beneficiary.  

 

Personally, I don't see anything wrong with having the assessment - although I am not real keen on having any stranger in my home.  To me, the concerning part is what the assessment is used for after it is done.  Will they use it to communicate to your doctor?  Will they or somebody follow up on whatever they might determine to be a problem - previously known or unknown.  Or is it being used just to get Medicare to pay them more money because you are determined to be a riskier beneficiary.

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Contributor

I refuse to let the housecalls program pay me a visit.

 

It is being used just to get Medicare to pay them more money because if you are determined to be a riskier beneficiary they get paid more.

 

United Healthcare is under investigation for Medicare Fraud, if you dont believe me look it up on google.

 

At issue is data Medicare uses to make “risk adjustment” payments that are intended to compensate Medicare Advantage plans for providing coverage to beneficiaries with more complicated health problems.

Newbie

Got one of these this morning.  Pressure tactics!  Sounded like he was from somewhere on the Indian Subcontinent.  Finally had to tell him that I did not want anyone like him to visit my house.  Don't do this folks..... "Scam" came to mind.

Contributor

Add me to this complaint. Ever since I signed up as an AARP member a few weeks ago, I have been INUNDATED with calls from UHC and they also mention CIGNA and others. I KNOW it's from being on AARP's list. I am seriously considering cancelling my AARP membership over this b.s. I read the replies here from moderators... I am only 58 years old, I have been getting mailings from AARP since I was 45. I finally decided ok fine I will sign up. And this is what I get? Harassing phone calls at least four or five times a day. I block the number, and they call from a different one. These numbers are from all over the United States. They are not toll-free numbers. I am 58 and I'm still employed. I'm not on Medicare or Medicaid. I don't need insurance. My number is on the DO Not CALL list! For God's sake STOP calling. This is grounds for reporting to Attorneys General. This is bull. AARP you should be ashamed. Cut off your connection to UHC and tell them to stop calling new members who did NOT request information. At no time did I EVER say I wanted information on insurance. Never. I wouldn't, since I am covered through my employer until I retire. 

Contributor

You may not wish to hear it, KathleenM62874, but it's a coincidence.  I'm about your age and I joined AARP this year for various reasons.  I, too, am getting the harassing calls - but the difference is that they're coming on my work cell phone, which is not a number I reveal to anyone.  These "have a blessed day" health care scammers may or may not be "We Care Health" - after all, they lie about which number they're calling from, so why not lie about the name they're using?  There's seemingly no way around it.  These calls have crazily increased in frequency this year and even though I don't answer, they still call and call.  I block every unknown call.  I have blocking software…and it's virtually useless.  

 

My solution: Don't pick up numbers that aren't in my contact list.  

Newbie

I use to work for the housecalls program. We were yelled and screamed at all the time.   We called the same people over and over  even when they said no more calls   they didn't care they forced us to call over and over  

Uhc dont care

We were forced to get 15 to 20 appointments per day. It was like telemarketing 

We had to con members into getting it done  lie if needed

Dont do the housecalls program. It's a waste of time. They will cram it down your throat like it's the best thing in the world 

Periodic Contributor

Thanks, Chris.

 

I was told by one of my providers just the other day that UHC is "the worst."

Periodic Contributor

It feels like a telemarketing call. Sad. A way for them to get more $ from Medicare with little cost involved. 

Periodic Contributor

Don’t forget all the vote this way or that way in elections. Anytime I get an email asking me to vote one Way or another; or provide me with a form to send to my elected officials. I believe that is beyond the scope of AARP.

Sure, tell us the issues, and we can decide if we need to contact our local elected official. You could even say who our contacts are, BUT DO NOT put words in individual voters mouths.

Do you really think they take it serious if there are 200 letters that are exactly the same? No.
Gold Conversationalist


@j405912w wrote:

Add me to the club.  I have requested that they not call me.  I don't want anyone coming to my home.  My physician is on top of all my issues and the calls are a major aggravation since I get at least one a week and sometimes multiple calls.  AARP & United Healthcare need to have a way for you to opt out.  


As another commenter notes, becasue you signed up with that insurer or that sponsor, the insurer or sponsor has the right to make those calls. If the insurer or sponsor will not honor your request to stop the calls, now is the time to switch to another insurer or sponsor. However, if this particular policy is the only insurance your favorite provider or provider accepts or accept, and you want to keep that/those provider/providers, you may have no choice. But at least look into in the next few weeks.

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Periodic Contributor

I've gotten a fair number of these calls on my home phone -- since signing up for United HealthCare last year -- and have spoken to someone once, a few weeks ago. I said I have a great relationship with my PCP (which I do) and didn't need the service. SO FAR, I haven't gotten any more calls from them ... but, today, I got a call on my cell phone (which, oddly, went to voice mail but didn't show on my call log!). This was the first time the call has come from something other than an 8** number. I will probably answer if they call again -- if only to get the number on my call log, so I can block it. I, too, have no desire to be inundated with calls from UHC and agree with other commenters' complaints that they don't seem to know how to take no for an answer. I generally think AARP needs to do a MUCH better job of vetting companies before compromising its good name for money. AARP could do a MUCH better job for its members in the area of insurance offerings.
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