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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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Message 11 of 60

As a licensed agent for Medicare Advantage Insurance carriers, I work with clients that have chosen United Healthcare as their coverage.  If you have also done that you will period receive calls from a nurse to check with you about your health, to see how your chronic illnesses are such as diabetes or high blood pressure.  Also, once a year a housecalls provider will schedule an in home appointment to come out and do another annual assessment.  These have proven very helpful and have detected in some cases early colon cancer and allowed treatment 

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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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Message 12 of 60

Removed reply to avoid possible retaliation.

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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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Message 13 of 60

@mc4039 UHC keeps calling me about these home visits. 

 

You probably have a managed care plan, HMO or PPO, but not original Medicare and a Medigap plan. In other words, an Advantage plan.

 

The home visit is to make sure you are doing what you need to maintain your health . . . and protect THEIR wallet.

 

It is only when you get sick(er) that THEY have to pony up serious money to  pay your claims.

 

Original Medicare allows you and your doctor to make decisions about your health care. No house calls. No follow up phone calls. They assume you are an adult and can take care of yourself.

 


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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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Message 14 of 60

The calls are coming from UNited Health Care

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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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Message 15 of 60

What's up with these "House Calls" program? I have a great relationship with my primary doctor, I make all of my visits, have all of my tests run on time, yet UHC keeps calling me about these home visits. I find it to be a gross invasion of privacy. I believe there is an ulterior motive and someone needs to start looking into this from a legal standpoint. I don't appreciate UHC trying to wedge itself between me and my Doctor. I already canceled my car insurance and house insurance that I had through AARP/Hartford and went back to State Farm. Perhaps I need to do the same with UHC. Also, I am tired of getting all of these renewal letters from AARP when I have over two years left on my membership. What’s up with that?

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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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Message 16 of 60

@BarbMHill  since your situation is "definitely" calls originating from UHC your complaint needs to be direct to them and do it in writing. It may not solve your problem but it can't hurt.

 

Try directing your complaint to the UHC customer service department.

https://www.uhc.com/contact-us/for-members

 

Complaining to the FTC may not work since businesses are permitted to contact customers where a relationship exists. That being said, I can't imagine a business continuing to call once the customer told them they wanted to opt out of ANY solicitation. 

 

Charities and political organizations are also exempt from the FTC Do Not Call rules.

 

Here are some guidelines on how to deal with unwanted calls. This applies to "cold" calls absent a business relationship.

 

https://www.ftc.gov/tips-advice/business-center/guidance/complying-telemarketing-sales-rule

 

https://www.ftc.gov/tips-advice/business-center/guidance/complying-telemarketing-sales-rule

 

 


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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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Message 17 of 60

Thank you for your reply. It is DEFINITELY  UHC.  They do leave a message to call them back. 

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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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Message 18 of 60

Thank you for your reply. It is DEFINITELY  UHC.  They do leave a message to call them back. You can not block the number because it is not always the same. The program is called “House Call’s”.  

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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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Message 19 of 60

I have not gone through all 5 pages of comments and replies, but it is entirely possible the calls are not from UHC or AARP representatives. Seniors are BOMBARDED with calls routinely, especially during open enrollment. The caller CLAIMS to be with a carrier or marketing group (such as AARP).

 

They may also claim to be with Medicare.

 

You will also get mail and email from individuals soliciting your business. They can and will make all kinds of claims to get you to switch plans or buy a product they claim is "free" if you are on Medicare.

 

You can put a call block on your phone where numbers not whitelisted will be rejected. That will stop the robocalls but you will also miss calls you would like to receive.

 

Consider doing what many of us do. Don't answer any phone number you don't recognize. Let it go to voice mail.

 

Most of those callers will not leave a voice mail message.

 

You can also do what my wife does. Pick up the phone but say nothing. Robocalls will generally disconnect after 20 seconds or so of dead air.


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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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Message 20 of 60

Exactly as pclarkaz says below: United makes more money by sending a (perhaps qualified) medical person to check you out, looking for conditions you might have that put you into a higher risk category for Medicare, meaning Medicare has to pay United more to cover you. Results? Profit for United! It stinks. May not be illegal (that is, if United tells Medicare the truth, and frankly how would WE know?) but it's not motivated by any other than $$ concerns.  Here's an article that may help: 

 

https://publicintegrity.org/health/home-is-where-the-money-is-for-medicare-advantage-plans/

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