Take a look at how people age around the world with this AARP special report: A New Age.

Reply
Social Butterfly
0
Kudos
1721
Views

Re: I am sick of all these phone calls, UNITED HEALTHCARE

1,721 Views
Message 1 of 45

@BarbMHill  since your situation is "definitely" calls originating from UHC your complaint needs to be direct to them and do it in writing. It may not solve your problem but it can't hurt.

 

Try directing your complaint to the UHC customer service department.

https://www.uhc.com/contact-us/for-members

 

Complaining to the FTC may not work since businesses are permitted to contact customers where a relationship exists. That being said, I can't imagine a business continuing to call once the customer told them they wanted to opt out of ANY solicitation. 

 

Charities and political organizations are also exempt from the FTC Do Not Call rules.

 

Here are some guidelines on how to deal with unwanted calls. This applies to "cold" calls absent a business relationship.

 

https://www.ftc.gov/tips-advice/business-center/guidance/complying-telemarketing-sales-rule

 

https://www.ftc.gov/tips-advice/business-center/guidance/complying-telemarketing-sales-rule

 

 


Bark less. Wag more.
Report Inappropriate Content
0
Kudos
1721
Views
Info Seeker
0
Kudos
1872
Views

Re: I am sick of all these phone calls, UNITED HEALTHCARE

1,872 Views
Message 2 of 45

Thank you for your reply. It is DEFINITELY  UHC.  They do leave a message to call them back. 

Report Inappropriate Content
0
Kudos
1872
Views
Info Seeker
0
Kudos
1873
Views

Re: I am sick of all these phone calls, UNITED HEALTHCARE

1,873 Views
Message 3 of 45

Thank you for your reply. It is DEFINITELY  UHC.  They do leave a message to call them back. You can not block the number because it is not always the same. The program is called “House Call’s”.  

Report Inappropriate Content
0
Kudos
1873
Views
Social Butterfly
0
Kudos
1890
Views

Re: I am sick of all these phone calls, UNITED HEALTHCARE

1,890 Views
Message 4 of 45

I have not gone through all 5 pages of comments and replies, but it is entirely possible the calls are not from UHC or AARP representatives. Seniors are BOMBARDED with calls routinely, especially during open enrollment. The caller CLAIMS to be with a carrier or marketing group (such as AARP).

 

They may also claim to be with Medicare.

 

You will also get mail and email from individuals soliciting your business. They can and will make all kinds of claims to get you to switch plans or buy a product they claim is "free" if you are on Medicare.

 

You can put a call block on your phone where numbers not whitelisted will be rejected. That will stop the robocalls but you will also miss calls you would like to receive.

 

Consider doing what many of us do. Don't answer any phone number you don't recognize. Let it go to voice mail.

 

Most of those callers will not leave a voice mail message.

 

You can also do what my wife does. Pick up the phone but say nothing. Robocalls will generally disconnect after 20 seconds or so of dead air.


Bark less. Wag more.
Report Inappropriate Content
0
Kudos
1890
Views
Info Seeker
0
Kudos
2009
Views

Re: I am sick of all these phone calls, UNITED HEALTHCARE

2,009 Views
Message 5 of 45

Exactly as pclarkaz says below: United makes more money by sending a (perhaps qualified) medical person to check you out, looking for conditions you might have that put you into a higher risk category for Medicare, meaning Medicare has to pay United more to cover you. Results? Profit for United! It stinks. May not be illegal (that is, if United tells Medicare the truth, and frankly how would WE know?) but it's not motivated by any other than $$ concerns.  Here's an article that may help: 

 

https://publicintegrity.org/health/home-is-where-the-money-is-for-medicare-advantage-plans/

Report Inappropriate Content
0
Kudos
2009
Views
Info Seeker
0
Kudos
6077
Views

Re: I am sick of all these phone calls, UNITED HEALTHCARE

6,077 Views
Message 6 of 45

Got one of these this morning.  Pressure tactics!  Sounded like he was from somewhere on the Indian Subcontinent.  Finally had to tell him that I did not want anyone like him to visit my house.  Don't do this folks..... "Scam" came to mind.

Report Inappropriate Content
0
Kudos
6077
Views
Info Seeker
2
Kudos
8897
Views

Re: I am sick of all these phone calls, UNITED HEALTHCARE

8,897 Views
Message 7 of 45

I refuse to let the housecalls program pay me a visit.

 

It is being used just to get Medicare to pay them more money because if you are determined to be a riskier beneficiary they get paid more.

 

United Healthcare is under investigation for Medicare Fraud, if you dont believe me look it up on google.

 

At issue is data Medicare uses to make “risk adjustment” payments that are intended to compensate Medicare Advantage plans for providing coverage to beneficiaries with more complicated health problems.

Report Inappropriate Content
2
Kudos
8897
Views
Info Seeker
2
Kudos
10376
Views

Re: I am sick of all these phone calls, UNITED HEALTHCARE

10,376 Views
Message 8 of 45

You may not wish to hear it, KathleenM62874, but it's a coincidence.  I'm about your age and I joined AARP this year for various reasons.  I, too, am getting the harassing calls - but the difference is that they're coming on my work cell phone, which is not a number I reveal to anyone.  These "have a blessed day" health care scammers may or may not be "We Care Health" - after all, they lie about which number they're calling from, so why not lie about the name they're using?  There's seemingly no way around it.  These calls have crazily increased in frequency this year and even though I don't answer, they still call and call.  I block every unknown call.  I have blocking software…and it's virtually useless.  

 

My solution: Don't pick up numbers that aren't in my contact list.  

Report Inappropriate Content
2
Kudos
10376
Views
Conversationalist
1
Kudos
11101
Views

Re: I am sick of all these phone calls, UNITED HEALTHCARE

11,101 Views
Message 9 of 45

My problem is with United Healthcare itself.  Their drug coverage sucks.  I am a type one diabetic.  My costs for insulin through United Healthcare is 565.00 per month.  Instead I get it through Medicare for 320.00 a month.  I thought the purpose of supplimental insurance was to cover some of the cost that Medicare doesn't cover.  So how is it that I get drugs cheaper without the insurance then with it?

This smacks of a scam to me.  Who is getting this extra 250.00?  Maybe AARP has its hand in the till so they will sponser second rate insurance.  How is this kind of treatment good for us seniors?

Report Inappropriate Content
1
Kudos
11101
Views
Info Seeker
2
Kudos
11134
Views

UNITED HEALTHCARE is really questionable

11,134 Views
Message 10 of 45

I got UHC when my employer (I, as a retiree) switched to it. The only advantage is that it's a PPO, not an HMO (as the Blue Shield was).  It's a Medicare Advantage program like the one AARP offers.

The statements come often but are very reader-unfriendly and lack important information. Medicare told me that they have no records at all--because they pay UHC a monthly amount per person based on statistics, not on what medical services were actually given. So, Medicare doesn't have my medical information anymore.

It does look to me, as people have written below, that UHC is very business/profit oriented.

I try hard to avoid their phone calls.  When I said that I would not have anyone coming to my house, the woman tried a "sell" technique by offering me a Target gift card.

UHC can keep their gift cards!

Report Inappropriate Content
2
Kudos
11134
Views