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Newbie

I am sick of all these phone calls, UNITED HEALTHCARE

United Health Care: calls from 443-853-6898
I am TIRED OF THESE 2-3X wkly calls!!!!!!!!!!! wants to have a "home service" available from my medical insurance ...hang up! I NEVER gave my cell # for _this_
Caller: Home service United HealthCare?? AARP do something about it! I joined via, YOU
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I’m getting these same calls about 2-4x a week sometimes more and they are being very pushy and insisting I verify all my information with the caller. I haven’t provided any information however I have told them numerous times No Thank you, Place me on your Do Not Call List and I was told “We can’t do that Ma’am” 

This isn’t right! The phone number starts with 443 and the Caller ID shows United Health.

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Periodic Contributor

I have been facing the same problem and the worst problem is they call you during work hours. Is there any permanent solution to this problem

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Not sure why anyone would sign up with United Healthcare for a MediGap policy.  I researched both Plan G and Plan N and found that AARP/United Healthcare have some of the highest monthly premiums.  Remember that all insurers MUST offer the same benefits for each Plan letter designation.  Why would you choose one with a higher monthly premium?

My wife and I have had Mutual of Omaha Plan N for 2 years and have never had any issues.  She has had two major surgeries and we have only paid the Part B deductible for our out-of-pocket costs.

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Honored Social Butterfly


@RMHarley00 wrote:

Not sure why anyone would sign up with United Healthcare for a MediGap policy. . . . .

These calls probably aren't from insurers who represent a (any) Medigap plan which a beneficiary may have in addition to their original Medicare - that's just Gap insurance.  These calls are probably from insurers who represent the beneficiary with a Medicare Advantage plan which they have chosen instead of original Medicare.  They have a high stake in keeping the beneficiary healthy; they also have a higher stake in knowing just how sick (or not) a beneficiary may be - That may include things which a doctor check up doesn't always cover like evaluating the beneficiary safety, nutrition, emotional, physical and social well-being in everyday life.

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If I want a home visit I will let you know.  Really terrible idea for a high risk couple during a pandemic.  We will stick with twice yearly primary physician check up appointments or seek medical care as needed.

I get too many annoying calls already.  Reported to nomorobo.

I will not reward this unethical, inconsiderate telemarketing.

Continuation after request to stop is a violation of donotcall registry law!

$10,000 fine per occurence.

Had to tell OptumRx to knock it off, too. I don't want my meds delivered to a mailbox a block away in extreme heat or cold. 

They call me almost every day for surveys or prescription reminders or want me to change pharmacy.  I am 72 and I know how to dress myself and don't need someone to ask me if I have fallen lately or tell me what kind of shoes to wear.  And the Junk mail never stops?  Doctors listed in their book are not taking new patients.  Not a single Rheumatologist is listed.  Shissh!

I get calls almost every day to answer a survey!  I get 4, 5,6 surveys a month.  I have tried to call my navigator and he is "Never" there. I leave messages for him to return my call and it never happens.  I get junk mail every day.  They call my doctors. They want me to chsnge my pharmacy they want to remind me to fill my prescriptions.  I am sick and it never stops!

 

Contributor

My problem is they keep trying to wedge themselves between me and my pharmacy over the frequency of refills on my blood pressure meds. My doctor has already told me that I am doing so well that I can skip a dose once in awhile or split it. They are seeing I'm not getting refills like clockwork and are calling me weekly. Last week they got pushy; a pharmacist with United called me wanting to know what issues I was having. Long story short I wound up hanging up on her after -I felt- being talked to like a senile idiot. They then apparently called my pharmacy themselves with a refill order!  My pharmacist just will disregard the refill order. I have NEVER encountered such pushiness  from any carrier and we are NOT staying with them when the time comes. BTW my BP read this week at my doctors office was 116/62.I'd say I'm doing just fine without their nannying.

Newbie

I just received these calls from House Calls, as well, after only signing up for MedicareAdvantage through United Health Care.  When I checked the number, it comes up as spam.  They called twice, from a 443 area code and from an 866 area code.  They left a message asking me to call - not asking for me by name, not stating that it is a benefit of Advantage - nothing.  Out of curiosity, I called them.  They start asking me for specific info without first letting me know what they are about. They were quite argumentative.  I called Customer Service at United Health Care.  The first person I got was friendly but didn't seem to understand at all.  I called and got another person - understanding.  She got it - I think.  She put me on a Do Not Call list (I hope!)  I told her I did not want to be called at that number.  Given the amount of spam people get, this is not the way to go about promoting the program's services.  I told her to send info by mail or email but DO NOT CALL, especially that number.  It looks like MANY people are complaining about the same thing, so why don't they get a clue and stop calling.  I agree with all of the posts here.

Regular Contributor

I started getting these last year also but I use Google Voice so I just blocked the number they were calling from.

They still send me mail pitching the service on me under a bad spelling of my last name.
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Periodic Contributor

I am new to Medicare and to my United Heathcare Supplement. I have to say that I, too, am getting sick of the courtesy calls from United Healthcare. Today's was to tell me that they will be calling in a couple of days with important health related questions. Thanks for the warning! I'll know not to pick up the phone then either. How do I get them to leave me alone?

 

I'm not even going to comment on the junk mail I receive from them every day. I signed up. Stop soliciting me.

 

Any guidance will be welcome because they are getting really annoying.

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@necolson wrote:

I am new to Medicare and to my United Heathcare Supplement. I have to say that I, too, am getting sick of the courtesy calls from United Healthcare. Today's was to tell me that they will be calling in a couple of days with important health related questions.. . . .

 

. . . . . Any guidance will be welcome because they are getting really annoying.


Just for clarity, @necolson -

You have Original Medicare with a Medicare Supplemental (MEDIGAP) Plan from UHC 

OR

You have a Medicare Advantage Plan through UHC

 

Your answer will depend on your request for any guidance.

 

 

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Periodic Contributor

In answer to your question, I have Original Medicare with a Medicare Supplement.

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@necolson wrote:

In answer to your question, I have Original Medicare with a Medicare Supplement.


Then the phone calls are REALLY WEIRD; they are probably trying to sell you something else or to get you to switch to their MA plan - or it could be someone fishing to get your info.

Medicare.gov - Identity theft: protect yourself 

 

If from UHC - The health questions may be qualifiers to what product(s) you might have some interest. MA plans give the same benefits as traditional Medicare but in a different way.  MA plans can offer additional benefits not covered by traditional Medicare - it is up to them what but it could be things like transportation to and from appointments, perhaps meal deliveries OTC medication discounts or even something more appealing like a walkin bath - it varies what they offer.

 

MA plans get part of their Medicare pay for rating you and your health conditions - the more conditions you have, the more Medicare pays the MA plan to take care of your healthcare needs.

 

But since you don't have a MA plan but instead have traditional Medicare with a Supplemental plan (which is only GAP insurance) then there is nothing I can think of that a MEDIGAP insurer needs from you as far as info on your health - Medicare actually handles your claims and sends them the Medigap insurer for their part of the payment - that is basically all the Medigap insurer does - pay their part of the claim when they get it from Medicare.  If Medicare pays/ doesn't pay - the same is true of the Medigap plan.

 

Just be careful that you know who you are talking to and what info is given or what info they want and why.

 

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Periodic Contributor

Thank you!
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Newbie

I keep getting these calls as well but they come up as scam on my phone. So I called UHC and told them what was going on. First they said it doesn't look like one of their numbers, then they tried calling the number which came up as disconnected 5 minutes after they called me. Then they researched my account and said there are no records of  of any calls that need to be made to me from UHC for any reason. The only time it showed I was to receive a call from them was for a welcome call 1 1/2 years ago when I became a member. THIS IS A SCAM!!!!! The phone number calling me is 952-367-8000. If you receive a call from them, UHC verified it is a scam.

 

Periodic Contributor

I think the calls are a good idea for people who don't maintain a good, regular relationship with a primary care physician.  For those of us who do, however, it's really annoying, and there should be a way we can opt out.

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As a licensed agent for Medicare Advantage Insurance carriers, I work with clients that have chosen United Healthcare as their coverage.  If you have also done that you will periodically receive calls from a nurse to check with you about your health, to see how your chronic illnesses are such as diabetes or high blood pressure.  Also, once a year a housecalls provider will schedule an in home appointment to come out and do another annual assessment.  These have proven very helpful and, in some cases, have detected early colon cancer.    

So, when you get that annoying phone call asking about housecalls or for personal information make sure it's your insurance plan first. Then, if you are comfortable giving the information proceed. You do not have to participate in these programs. They are optional.

I always tell my clients that if they are happy with their current coverage,  just tell the person on the phone that or give them my number to contact. It doesn't always stop the calls. 

But, I have heard if you tell them you have "the state" plan, they will leave you alone.

 

Your NC Medicare Agent 

God bless!

 

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Bronze Conversationalist

@SharonB897005 what the heck is a "state" plan?


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As a licensed agent for Medicare Advantage Insurance carriers, I work with clients that have chosen United Healthcare as their coverage.  If you have also done that you will period receive calls from a nurse to check with you about your health, to see how your chronic illnesses are such as diabetes or high blood pressure.  Also, once a year a housecalls provider will schedule an in home appointment to come out and do another annual assessment.  These have proven very helpful and have detected in some cases early colon cancer and allowed treatment 

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Honored Social Butterfly

I am sure these health assessments by MA insurers could be very helpful, @SharonB897005 

 

However, let's not forget that MA providers get a bonus pay from Medicare if the beneficiary is rated at a higher risk.  The reasoning behind this (goal of risk payments) is that they want these insurers to keep these (perhaps sicker) folks under their care - Traditional Medicare doesn't want the "more" sick in their fold - and it actually penalizes the beneficiary because they probably can't get a reasinably priced supplemental plan by then either, if at all.  So Medicare pays a bonus to the insurer for treating these potentially "sicker" folks.

 

It all goes back to how the info is justifiably used and interpreted.  It should be a combination, not one or the other. (an "and" not an "or")

- to benefit the beneficiary

- to benefit the insurer's pocket

 

I am sure that that final decision is above your pay grade.  It happens with all the data combined - from doc, from health assessers, from test, from Dx codes -

 

But if the system of payment to insurers from Medicare were not so complicated and there were not so many special calls - perhaps it would be a little more forthcoming.  It is all for meeting the goal (as described above).

 

 

 

 

 

 

 

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@GailL1 for those who want more "inside baseball" about the Medicare payment system, this KFF article is written in mostly plain English.

https://www.kff.org/medicare/fact-sheet/medicare-advantage/

 

Probably more information than most people want or need  . . .

 

But the phone calls are about saving money.

 

Their (insurance carrier) money, not yours.


Bark less. Wag more.
Honored Social Butterfly


@somarco wrote:

@GailL1 for those who want more "inside baseball" about the Medicare payment system, this KFF article is written in mostly plain English.

https://www.kff.org/medicare/fact-sheet/medicare-advantage/

 

Probably more information than most people want or need  . . .

 

But the phone calls are about saving money.

 

Their (insurance carrier) money, not yours.


Yep, it is about the insurer's money - but if this program worked as designed for it's target purpose, it is suppose to save Medicare money too.  Shenanigans shouldn't play a part - not saying that there are shenanigans but it is hard to trust but verify the way it seems to be set up - seems the verification of the risk could be and should be more cut and dried.  

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Periodic Contributor

When working I had UHC and they pushed these annual wellness exams and risk assessments.  They tell you its to help lower premiums.  Not once in 10 years did our premiums go down.   What I dont like is all the third party contactors UHC hires for these services.  It is no wonder medicare costs are so high.  They put 2 to 3 groups inbetween you and your doctor and each get paid.

Contributor

Removed reply to avoid possible retaliation.

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Newbie

What's up with these "House Calls" program? I have a great relationship with my primary doctor, I make all of my visits, have all of my tests run on time, yet UHC keeps calling me about these home visits. I find it to be a gross invasion of privacy. I believe there is an ulterior motive and someone needs to start looking into this from a legal standpoint. I don't appreciate UHC trying to wedge itself between me and my Doctor. I already canceled my car insurance and house insurance that I had through AARP/Hartford and went back to State Farm. Perhaps I need to do the same with UHC. Also, I am tired of getting all of these renewal letters from AARP when I have over two years left on my membership. What’s up with that?

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Periodic Contributor

House Calls is a service not a requirement. They are notorious for bothering people. I agree with you about there being Medicare, UHC and their contractors between you and your doctor. No wonder Medicare costs are high. Too many people making money off something you already paid for.
Contributor

I blocked the 443 number calling from Maryland. They call but it doesn't ring. So they leave a message. We accepted one house call last year and got bad advice. We will never accept their call but I would like to know how to completely stop them. 

Periodic Contributor

I called and said I wanted the calls to stop. They put me on a no call list. Haven't been bothered since.