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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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Message 1 of 45

@BarbMHill  since your situation is "definitely" calls originating from UHC your complaint needs to be direct to them and do it in writing. It may not solve your problem but it can't hurt.

 

Try directing your complaint to the UHC customer service department.

https://www.uhc.com/contact-us/for-members

 

Complaining to the FTC may not work since businesses are permitted to contact customers where a relationship exists. That being said, I can't imagine a business continuing to call once the customer told them they wanted to opt out of ANY solicitation. 

 

Charities and political organizations are also exempt from the FTC Do Not Call rules.

 

Here are some guidelines on how to deal with unwanted calls. This applies to "cold" calls absent a business relationship.

 

https://www.ftc.gov/tips-advice/business-center/guidance/complying-telemarketing-sales-rule

 

https://www.ftc.gov/tips-advice/business-center/guidance/complying-telemarketing-sales-rule

 

 


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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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Message 2 of 45

Thank you for your reply. It is DEFINITELY  UHC.  They do leave a message to call them back. 

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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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Message 3 of 45

Thank you for your reply. It is DEFINITELY  UHC.  They do leave a message to call them back. You can not block the number because it is not always the same. The program is called “House Call’s”.  

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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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Message 4 of 45

I have not gone through all 5 pages of comments and replies, but it is entirely possible the calls are not from UHC or AARP representatives. Seniors are BOMBARDED with calls routinely, especially during open enrollment. The caller CLAIMS to be with a carrier or marketing group (such as AARP).

 

They may also claim to be with Medicare.

 

You will also get mail and email from individuals soliciting your business. They can and will make all kinds of claims to get you to switch plans or buy a product they claim is "free" if you are on Medicare.

 

You can put a call block on your phone where numbers not whitelisted will be rejected. That will stop the robocalls but you will also miss calls you would like to receive.

 

Consider doing what many of us do. Don't answer any phone number you don't recognize. Let it go to voice mail.

 

Most of those callers will not leave a voice mail message.

 

You can also do what my wife does. Pick up the phone but say nothing. Robocalls will generally disconnect after 20 seconds or so of dead air.


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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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Exactly as pclarkaz says below: United makes more money by sending a (perhaps qualified) medical person to check you out, looking for conditions you might have that put you into a higher risk category for Medicare, meaning Medicare has to pay United more to cover you. Results? Profit for United! It stinks. May not be illegal (that is, if United tells Medicare the truth, and frankly how would WE know?) but it's not motivated by any other than $$ concerns.  Here's an article that may help: 

 

https://publicintegrity.org/health/home-is-where-the-money-is-for-medicare-advantage-plans/

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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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Message 6 of 45

Got one of these this morning.  Pressure tactics!  Sounded like he was from somewhere on the Indian Subcontinent.  Finally had to tell him that I did not want anyone like him to visit my house.  Don't do this folks..... "Scam" came to mind.

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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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I refuse to let the housecalls program pay me a visit.

 

It is being used just to get Medicare to pay them more money because if you are determined to be a riskier beneficiary they get paid more.

 

United Healthcare is under investigation for Medicare Fraud, if you dont believe me look it up on google.

 

At issue is data Medicare uses to make “risk adjustment” payments that are intended to compensate Medicare Advantage plans for providing coverage to beneficiaries with more complicated health problems.

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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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Message 8 of 45

You may not wish to hear it, KathleenM62874, but it's a coincidence.  I'm about your age and I joined AARP this year for various reasons.  I, too, am getting the harassing calls - but the difference is that they're coming on my work cell phone, which is not a number I reveal to anyone.  These "have a blessed day" health care scammers may or may not be "We Care Health" - after all, they lie about which number they're calling from, so why not lie about the name they're using?  There's seemingly no way around it.  These calls have crazily increased in frequency this year and even though I don't answer, they still call and call.  I block every unknown call.  I have blocking software…and it's virtually useless.  

 

My solution: Don't pick up numbers that aren't in my contact list.  

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Re: I am sick of all these phone calls, UNITED HEALTHCARE

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Message 9 of 45

My problem is with United Healthcare itself.  Their drug coverage sucks.  I am a type one diabetic.  My costs for insulin through United Healthcare is 565.00 per month.  Instead I get it through Medicare for 320.00 a month.  I thought the purpose of supplimental insurance was to cover some of the cost that Medicare doesn't cover.  So how is it that I get drugs cheaper without the insurance then with it?

This smacks of a scam to me.  Who is getting this extra 250.00?  Maybe AARP has its hand in the till so they will sponser second rate insurance.  How is this kind of treatment good for us seniors?

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UNITED HEALTHCARE is really questionable

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Message 10 of 45

I got UHC when my employer (I, as a retiree) switched to it. The only advantage is that it's a PPO, not an HMO (as the Blue Shield was).  It's a Medicare Advantage program like the one AARP offers.

The statements come often but are very reader-unfriendly and lack important information. Medicare told me that they have no records at all--because they pay UHC a monthly amount per person based on statistics, not on what medical services were actually given. So, Medicare doesn't have my medical information anymore.

It does look to me, as people have written below, that UHC is very business/profit oriented.

I try hard to avoid their phone calls.  When I said that I would not have anyone coming to my house, the woman tried a "sell" technique by offering me a Target gift card.

UHC can keep their gift cards!

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