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Do Not enroll with OPTUMRX

I am not prone to being a reviewer but after this morning's experience with Optum I feel compelled to do so. Not surprisingly I am not alone with my negative feelings towards OptumRX. Thankfully, I do not have to go into great detail. Just read all the detailed complaints. My problems are as follows:

 

1. Terminal hold.

2. Constantly altering or entering bogus information about my credit card (mainly date changes).

3. Frequent requests for a new password or User ID information. Security overload created by lawyers.

4. Rude representatives who also use the terminal hold weapon or just disconnect.

 

Then, I agree with all the other complaints registered in this forum. There is no need for me to repeat them.

 

Listen to what we are saying. DO NOT DO BUSINESS WITH OPTUMRX. I have stuck with them way too long. I am leaving this outfit ASAP this fall during the benefit selection process.

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Conversationalist

I notice a lot of complaints on this forum about Optum Rx. Most are probably valid but FWIW enrollment in ANY Medicare plan during open enrollment is prone to delays and missteps. Even more so if you tried to enroll during the last 3 weeks or so of open enrollment.

 

The number of PDP carriers available vary by state and county. In most parts of the country there are at least 20 choices. In many cases buying a drug plan from the same carrier that issued your Medigap coverage is the wrong choice.

 

Selecting a PDP, with or without an insurance broker, is a complex process. Part D has so many variables and consumers that either do it themselves or default to the same carrier that provides their supplement plan end up disappointed. And in many situations they are paying more than they would have if a thorough review of market place options was conducted before buying.

 

Lodging a complaint with Medicare is the proper venue at this time since you most likely will not be able to change to another PDP until open enrollment. If there are enough valid complaints CMS will impose a fine, sanction, or both.

 

 


Bark less. Wag more.
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Honored Social Butterfly


@DavidN377653 wrote:

I am not prone to being a reviewer but after this morning's experience with Optum I feel compelled to do so. Not surprisingly I am not alone with my negative feelings towards OptumRX. Thankfully, I do not have to go into great detail. Just read all the detailed complaints. My problems are as follows:

 

1. Terminal hold.

2. Constantly altering or entering bogus information about my credit card (mainly date changes).

3. Frequent requests for a new password or User ID information. Security overload created by lawyers.

4. Rude representatives who also use the terminal hold weapon or just disconnect.

 

Then, I agree with all the other complaints registered in this forum. There is no need for me to repeat them.

 

Listen to what we are saying. DO NOT DO BUSINESS WITH OPTUMRX. I have stuck with them way too long. I am leaving this outfit ASAP this fall during the benefit selection process.


Why don't you file a complaint with Medicare -

Medicare.gov - Filing Complaints About Your Health or Drug Plan

 

If there are enough of them and are documented after Medicare investigates, they will be penalized by Medicare.

 

 

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