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Info Seeker
Posts: 4
Registered: ‎11-24-2016

Re: Problems with Optumrx website for two weeks

Message 1 of 80 (246 Views)
The web site is back up or it was yesterday . UHC owns optumrx and sometimes their IS or IT is a little slow on helping the satellite companies resolve these issues. They don't understand patient care because they don’t work in a clinical environment. I say this because i used to work for them in Las Vegas. We had our own IS techs but sometimes the problem wasn’t local. South West Medical here in Las Vegas.
Info Seeker
Posts: 1
Registered: ‎07-06-2015

Re: Problems with Optumrx website for two weeks

Message 2 of 80 (332 Views)

I had a similar issue, but the website was ostensibly 'up'.  Tried to refill an order and got as far as the cart and then "blah blah can't fill, please call ...."  So I finally did.  Agent said the systems were "down" and apologized.  Agent was very helpful, we got it filled and I asked him to escalate the 'systems down' problem to management.  I worked for a major computer company for 32 years designing mission critical and mission important systems.  Optum Rx is here in Phoenix and I can't tell you how many BLOCKS of buildings that the call center takes up!  They have PLENTY of money to invest in redundant systems and website failover, so there is NO EXCUSE in 2017 for customer prescription systems to be "down" - EVER!  Let them know that next time their Worst Known Methods kick in .... 

Info Seeker
Posts: 4
Registered: ‎12-19-2015

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 3 of 80 (638 Views)

Exactly my page does not work it just  says error. I have been using this websikte for years and now it does not work

Silver Conversationalist
Posts: 44
Registered: ‎11-24-2009

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 4 of 80 (656 Views)

Don't know why your having problems getting prices for medication. On the right side of the page after you sign in, you will see ( DRUG SEARCH) The very next page will show this>>>>>>>>>>>

Info Seeker
Posts: 4
Registered: ‎12-19-2015

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

[ Edited ]
Message 5 of 80 (758 Views)

The Site is still not working can not get costs says that error occured.

Silver Conversationalist
Posts: 44
Registered: ‎11-24-2009

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 6 of 80 (808 Views)

I myself have had a few problems. I ALWAYS check the cash price at good rx . com first on generics. Forget it if you want brand. There are a few drugs out there that are ridiculously high. One for example is amitriptyline. Mail order want around 275 for 3 months. Walmart has at 10 bucks for a 30 day supply. Well you do the math. No matter how cheap mail order says , you got to check.

Info Seeker
Posts: 1
Registered: ‎10-14-2017

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 7 of 80 (1,107 Views)

Every month, its the same thing with OptumRx. Orders take longer, nobody knows what's going on, they lie about my order status. If I call 5 times asking about my order status, I get 5 different answers, but still no order. I pay for overnight shipping. When they finally get around to shipping my order, I get an email saying by order shipped. But in reality, they didn't complete my order until after UPS picked up orders for the day. So  my order sits in their facility all weekend. This happens time after time after time. If you don't have to use them, do yourself a favor: DONT. You will only be frustrated. And you still won't have your meds.

Info Seeker
Posts: 4
Registered: ‎12-19-2015

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 8 of 80 (1,313 Views)

I too have had the same issues for almost a month and the service rep said I am the only person having this issue. LOL

I am calling today and have my scripts transfered

Gold Conversationalist
Posts: 211
Registered: ‎04-01-2008

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 9 of 80 (1,366 Views)

It is a pain to not be able to get on website.  I was able to on today.  Scripts are taking longer, could be California fires are part of the delays.  But there is not excuse when they let you run out of your script!  It is really difficult when you have to sign for the script, which means you have to be available and know when it is coming.  Hope things get better for everyone.

Info Seeker
Posts: 1
Registered: ‎10-12-2017

Re: DO NOT USE OPTUMRx to fill or refill you prescriptions

Message 10 of 80 (1,397 Views)

I am getting the same message. The frustrating part is that I spent a few hours over the last few days trying to register and then I was told I was registered. I called to get the medication filled but it was not clear that I was understood and I could not check and I had to call back and go through the full menu agian. I suggested that the home page clearly tell memebers that there is an issue and to try back. This issue started last week on the 4th. This is too long for a service to be down. If this goes on much longer I will move back to a local pharmacy.