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Info Seeker

Re: AARP Mail Order Prescriptions use Optumrx which is a joke.

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Message 1 of 33

The OptumRx web site is a real joke -- it is more about THEM than about helping YOU. 

 

One would think that refilling a prescription would be easy -- or allowing one to get a  list of medicines that OptumRx has filled for you in the last year would be easy -- no way. One would think that the "My Medicine Cabinet" page would give one insight into helping you to do a refill or list your meds. NO WAY!!

 

And if you are searching for a med that you know starts with a certain letter, an "F" for insance, the list they give you isn't even sorted. These people have little or no insight on how to use computers. They are technologically inept.

 

 

 

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Valued Social Butterfly

Re: AARP Mail Order Prescriptions use Optumrx which is a joke.

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Message 2 of 33

rker321

If you have a new Medicare Advantage plan with includes your Part D prescription drug coverage OR a free-standing Medicare Part D prescription plan outside of your Medicare Advantage plan, the insurer should send you a booklet giving you all the details of your 2018 plan.  

 

You do NOT need both, just one or the other - a free-standing PDP( Prescription Drug Plan) or a MA-PD (Medicare Advantage with included Prescription drug coverage)

 

Actually, many of these things should be a consideration when you pick your plan.

 

1.  The meds on their formulary, along with their tier structure and cost - deductible, if applicable, and cost sharing under the tier structure.

2.  Any special stipulation on specific meds like prior approval, step method, quality limits, etc.

3.  The pharmacy network where you can get your meds, including

  • A mail order pharmacy option
  • Preferred pharmacies
  • other pharmacies
  • and where you get your best price in these structures.

Here is a booklet from Medicare on the general rules 

How Medicare Drug Plans Use Pharmacies, Formularies, & Common Coverage Rules

 

If you changed Medicare Advantage plans to a new insurer - Walmart may or may NOT be a preferred pharmacy - it might be another one.

 

You need to read that Prescription Drug Coverage that your choice of insurer for 2018 sends to you.

 

If you haven't picked a plan yet, I believe you said you are working with an independent agent - they should have access to all this variable info so that you can pick the best plan for yourself.

 

You can find all your various options at this Medicare.gov site

Medicare Plan Finder

 

OR contact Florida SHINE - your State Health Insurance Assistance Program.

 

 

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Conversationalist

Re: AARP Mail Order Prescriptions use Optumrx which is a joke.

1,704 Views
Message 3 of 33

BCBS has one PPO in our area of FL (northeast L). Check your area. 

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Valued Social Butterfly

Re: AARP Mail Order Prescriptions use Optumrx which is a joke.

1,726 Views
Message 4 of 33

ao6266 wrote:

I do not understand why AARP continues to endorse or put their name behind this company.  I have had several problems with their ability to complete refils of my perscriptions and when I contact them I either get excuses or a very brash counselor who could care less about my problem.  This last situation was the worst.  Two perscriptions were fouled up.  One was referred back to my doctor and he was told they could not fill it so he simply called my local CVS pharmacy and they had no problem.  The other, they held up for ten days until I called and questioned the delay.  After numerous excuses, the very brash counselor indicated it would be filled and sent that day.  I now find it was filled yesterday, the same time I was talking to him and air shipped to me from California for delivery today.  In their online system, it had shown no action for the entire 10 days.  Needless to say, I will no longer do business with them and be very cautious about AARP recomendations. 


Ok guys, help me out please.  I just left Humana Medicare Advantage PPO plan after quite a few years. because the doctors in my area were bailing out from taking Humana even out of network.
so, I signed up with United Healh care, because now I have my primary doctor back and some of the specialists and eveh the ones out of Network will take United Health Care.
In Florida you have lots of Medicare Advantage plans but very few PPO programs. I don't care for an HMO plan, and because of a pre condidition I cannot get a supplemental. which is another issue. for me.
I only use Walmart as the place that I get my prescriptions and I think I am getting a decent deal with them.
So, now, what is a person to do.? If United sucks so does Humana, so which PPO plan in Florida could I use? Because I research and researched and mot of them only have HMO's

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Conversationalist

Re: AARP Mail Order Prescriptions use Optumrx which is a joke.

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Message 5 of 33

Re: Delivery. I use a v small, independent pharmacy, in my general neighborhood. They are great folks. Among other items, they automatically use Walmart pricers, if cheaper than my insurance. They also deliver for free. And, you might want to know, CVS in our area (northern FL) has begun free home delivery. 

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Re: AARP Mail Order Prescriptions use Optumrx which is a joke.

2,084 Views
Message 6 of 33
Amen!!!!!!!!!! I am fed up this this crap, I most likely will never pay AARP dues again or use a product they recommend.
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Valued Social Butterfly

Re: AARP Mail Order Prescriptions use Optumrx which is a joke.

8,240 Views
Message 7 of 33

".....do not understand why AARP continues to endorse or put their name behind this company....."

 

____________________________________________________________________________________

 

The answer is money.   Big money. 

 

ao6266,  United HealthCare Insurance pays AARP around $850-$900 million a year in fees/royalties for the use of the AARP name and endorsement.  OptumRx (formerly Prescription Solutions) is an affiliate of UHC.

 

I got kicked off here a few months ago,  threads booted,  for discussing this,  so you may never see this reply -  But  - 

 

AARP doesn't care which insurance companies they endorse,   Nor make any effort to monitor quality,  integrity,  customer satisfaction,  or anything else with these companies.  It's all about the $$$.   UHC was the highest bidder,  and they have held on tightly now for years.  It could easily have been Mutual of Omaha,  Cigna,  or any other of the big players who offered enough dough to nail this sweetheart deal.  It is predicted that by 2017-18  the fees AARP rakes in from UHC will reach one Billion dollars a year.   Think about that.

 

Sweetheart deal,  as clearly,  studies have been done to show millions of gullible senior citizens are lured into choosing health insurance,  auto insurance,  homeowners based on this illusion of "trusting"  AARP to have their best interests at heart.  Listen closely to the TV commercials and notice how often the hype of "do business with a name you can T R U S T " comes up.

 

ao,   as I have mentioned here over and over,  if you want a more thorough understanding of just how these financial arrangments with the insurers work to the detriment of senior citizens/AARP members,   please Google  Congressional special report "Behind the Veil,  the AARP America Doesn't Know".  It is  quite lengthy,  but worth your while to read it through in its entirety.  (Warn you,  it is not for the faint-hearted,  you will be surprised,  indignant and enraged at some of what you will read.

 

In the meantime,  if it makes you feel any better,  you are just one of many who have been duped by OptumRx.  Here's 704 other irate members you can commiserate with: 

 

https://www.google.com/?gws_rd=ssl#q=Optumrx+complaints

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Re: AARP Mail Order Prescriptions use Optumrx which is a joke.

8,248 Views
Message 8 of 33

I do not understand why AARP continues to endorse or put their name behind this company.  I have had several problems with their ability to complete refils of my perscriptions and when I contact them I either get excuses or a very brash counselor who could care less about my problem.  This last situation was the worst.  Two perscriptions were fouled up.  One was referred back to my doctor and he was told they could not fill it so he simply called my local CVS pharmacy and they had no problem.  The other, they held up for ten days until I called and questioned the delay.  After numerous excuses, the very brash counselor indicated it would be filled and sent that day.  I now find it was filled yesterday, the same time I was talking to him and air shipped to me from California for delivery today.  In their online system, it had shown no action for the entire 10 days.  Needless to say, I will no longer do business with them and be very cautious about AARP recomendations. 

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Re: AARP Mail Order Prescriptions use Optumrx which is a joke.

8,598 Views
Message 9 of 33

I have finally given up on OptumRX. Lost orders; unfilled orders; 15+ minute wait time on hold, with the same 25 piano notes, only to be cut off; know-nothing personel on phone; dropped calls; did not follow through with refill requests with doctor; late orders; and many more mistakes. I tried more than 8 times over the course of a year to use this service, and finally gave up. Yes, IF they ever happen to fill a prescription, it is less money. The savings are nowhere near the cost in frustration in dealing with this unprofessional incompetent company.  Never again will I attempt to use OptumRX. JerryCPP, Cashmere, Washington

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Valued Social Butterfly

Re: I can top all of the above

9,618 Views
Message 10 of 33
I don't like mail-0rder at all. I used Rite-Aid and they messed up my order first off...then I had trouble with my meds until I went to the local drug store and I pay $4 every 3 months and it's worth it.
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