@m949405j wrote:
i am new to this community.
Does ANYONE know of a way to reach someone at ARRP about a password issue?
so far the list of emails contacts that have NOT helped are below
Melissa Member Communications Member@aarp.org read 1/17/2017 9:59 pm EST
Mellissa Member Communications Member@aarp.org sent to me 1/19/17 question on password response NOT RELATED to question i asked.
member@aarp.org email sent to me on 1/20/2017 11:35 am I am asking about passwords. email was ONLY about setting up games.
Constancre Member Communications member@aarp.org sent 1/20/2017 9:38 am DID READ AS FAR AS THE WORD "PASSWORD" The bad news she did not read rest of email subject line SO the reply was password related it was NOT related to the question.
@bye the way i have saved the emails with the reference ID @# of each email. if helps anyone.
i am unable to reach the "help phone number" while they are open.
i have tried several ways to reach someone by email,
AND sent emails that were read by AAPR,
AND replyed to emails sent me by AARP on this issure
i am looking for a link to someone that will read
my msg "I have a question about passwords on AARP"
the responses i have got so far deals with "PLAYING THE GAMES"
I have checked out ALL the FAQ's, and Help sites i found anywhere on AARP website.
I have been trying to get an answer starting on december of last year.
I have got several emails back to me, none of the text in the msg sent by AARP is related to my question in bold above.
yes i did find info on how to make a password for this board. I still have other password questions about the password for this site and rest of ARRP.
anyone with info on how to get a response about passwords on aarp THAT WILL READ THE QUESTION I HAVE or even IF you might, maybe have an idea.how i can get that info.
(recall the help phone posted will not work for me I have tried ever other way i can think of to get these answers.)
info will be very helpful. and i will be very thankfull.
Mark
@m949405j An online community moderator can fast track your case, however in my experience initial customer service emails are the equivalent of auto generated responses: they answer in broad stroke fashion that rarely, if ever, helps to solve the specific issue. Heck, you've already checked online for an answer, and what they are typically sending in the response is also published online: if that was gonna help it would have already, right?
So here's what I do. I'll respond to the blah first emails with a more direct request for specific help. If that still gets a duh response, I'll do it again. Eventually there will be an answer from a person able to solve real problems. This can take weeks.
So I suggest getting a moderator's attention to expedite your request for help.
"The key to success is to keep growing in all areas of life - mental, emotional, spiritual, as well as physical." Julius Erving