Reply
Contributor

AARP online driver training course

Has anyone had problems with the AARP online driver safety course? I completed Chapter Two and exited, but when I try to return to the course, the site wants me to do Chapter Two all over again. Then when I try to contact customer service, the robot voice says they'll call me back, but don't. Then my phone rang from their help number, but when I answered the line was dead. Writing an email to the customer service address doesn't seem to get a response.

1
Kudos
18421
Views
1
Replies
Newbie

Thomas,

 

Did you ever get this resolved? I'm also stuck on Unit 1 of the Smart Driver course. I submitted a help request but instead I got an email with "thank you for your interest in Smart Driver."

 

Thanks,

Marta

0 Kudos
3,878 Views
0
Report
Newbie

I suffered the same failure today.  Quit after successful Step 2 test and froze.  Unable to identify next icon, then used "exit" as I was unable to log out.  Attempted to re-enter at resume ICON  and would not allow step three.  Wanted me to start at Step 2 again-no way; its two hours long!!.

 

Sent email no reply yet.

0 Kudos
5,773 Views
0
Report
Community Manager
Community Manager

@ThomasS542726, Our apologies for any technical issues you had with the online Smart Driver course. We're told our customer service team has connected with you and remedied this issue.  Please let us know if that's not the case.

 

 

0 Kudos
5,954 Views
0
Report
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Users
Need to Know

"I downloaded AARP Perks to assist in staying connected and never missing out on a discount!" -LeeshaD341679

AARP Perks

More From AARP