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Community Manager
Community Manager

update: Fixed 9:30 AM ET (AARP.org experiencing a technical outage 1/30/2018)

AARP.org is currently experiencing a technical outage that may impact site functionalities such as logging in, engagement with earn activities and the redemption of catalog items. 

 

We appreciate your patience while we get this resolved.

 

Issue has been resolved 1/28 9:30 AM.

AARPTeri
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Contributor

I can't use the redeem tab to enter the daily or weekly instant wins.

As soon as I try I get this message:

 

It looks like you haven't opted into the Terms and Conditions for AARP Rewards.
Follow the button below to opt into the program.

 

I click the button and it takes me to the rewards page.

I don't see anywhere to opt in.

I've been using rewards since it changed. Now I can't use it.

Please help me find the area to opt in to play.

thank you

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Retired Moderator

@kengoerdt - we are looking into this issue and would appreciate you checking back later. Thank you.

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Contributor

been almost 2 weeks and still getting:

Let's get you signed up for Rewards!

It looks like you haven't opted into the Terms and Conditions for AARP Rewards.
Follow the button below to opt into the program.

 

I have been signed up for some time now. When I click the continue button, it does not take me to an opt in page. 

Can I be sent a link please

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Community Concierge

@kengoerdt We've had some people report an issue where this message keeps popping up. What browser are you using? What device (desktop, tablet, phone)? Thanks! 

AARP Community Manager
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Contributor

Hello,

This is a daily occurance. (since 2/20)

It happens with both firefox and chrome browsers. I no longer use IE.

I share a laptop with my wife.

She does not have the same issue. Only my account.

 

thank you

Ken

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Retired Moderator

@kengoerdt, I have escalated this issue for you and you will hear back from our Escalations Team within the next 5 business days. Thank you!

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Contributor

Thank you very much

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Community Concierge

You're welcome @kengoerdt.

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Contributor

Is still performing the same.

Still can't enter as it tells me to accept the terms of service to play

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Bronze Conversationalist

Having the same problem as on 1/31....sitewide, not apparently me....but I don't know.    

Nothing works.   Teach me to wait until morning to try for the deals, lol. 

Can't earn or redeem.    @AARPTeri is this a malfunction as in your original post or does maintenance put the site down at certain overnight times?   

 

 

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Conversationalist

Hi Teri: My problem may not be technical but I have not been able to access my Transaction History for over a week. Waited patiently for it to get fixed (Maybe a BETA problem) Finally tried AARP Reward Help Chat. wasted over an hour with the specialist :>( I explained the problem to her but she just could not understand what I was talking about,

"""""Under Transaction History I am getting this error. "There was an error processing your request. Please try again"
I have been trying to access my History for a week now and this error has persisted. Using Win7 and Chrome browser
Have cleared cache, cookies, history ect, even restarted, rebooted, and unpluged computer to no avail. Any suggestions ?? PS_ Most of the time the points balance in the long black bar across the page does not  show a balance  Thanks in Advance

lucyp061351
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Periodic Contributor

ISSUE # 126584052 has still not been taken care of. It concerns not being recognized as an Aarp member as far as trying to acquire a "member's only" reward. 

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Community Concierge

@JudithR996105, we are aware of the issue and we're working to get it fixed. Thanks for your patience. I understand your frustration.

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Periodic Contributor

I'm sorry to say that mine has not been fixed. It probably has been a good 5 to 6 weeks since I reported the problem that I am having. 

 

Why not do away with "members only" rewards and then I would not have this problem. I still would not be getting the emails with bonus points etc. though. 

 

Issue #126584052

 

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Bronze Conversationalist

@JudithR996105   What problem are you having?   Are you having the continuous loop locked out problem several of us had or something else?   I can only say call in.  I sent written reports a couple of times but calling (and/or help of the admins here) got me restored after a month.   

I hope your case can be expedited as some may have been and that you can get back in action.  It is very frustrating when this happens.

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Periodic Contributor

I guess I'm impatient. My problem is not being recognized as an Aarp member when it comes to trying to get a Member's Only reward and emails that I have subscribed for. Last week I received an email from Aarp stating that they were working diligently on the problem. 

I appreciate your concern. Thank you. 

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Bronze Conversationalist

Having problems this morning (1/31)....can't do any activities or redeem.  My name and points show at the top but the banner isn't working or any activities.   

Thanks to those who will fix it soon....I hope!

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