checkout issue

[MaryW933931]

Please update with some news on progress.  Surely someone in aarp knows what is currently the problem.  Not very transparent with members.   As a data person, I know if someone is working on the problem, they have some idea of scope and time frame.  Thanks

[klaughl0]

An email to me from customer support after my credit card was charged but no gift cards issued - it would be irresponsible of me to guess when all the problems will be fixed

So far I've been charged 3x and 2 refunds. + No gift cards.  The site is shut down for transactions for last couple of days.

I tried to make the purchase on Tuesday 9/20 I believe. Customer care said I would get an email response in 3-5 business days + the response came on Friday.

It sounded - from the email - that there were many issues.

[rednexsrus]

@klaughl0 @MaryW933931 

I am so glad that I don’t have anything to do with purchasing any of the discount gift cards offered by this program. I became aware very soon that the issues surrounding this activity was full of malfunctions, mistakes and programming errors and I did not need that aggravation, besides this program had enough problems just trying to staying online. Most of the time the purchased gift cards only offered an insulting 8% discount. We can do better with coupons from magazines and newspapers.
Just Saying