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Re: Transaction History Messed Up... HELP!!

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Message 11 of 83

I reported a month ago that my history was messed up. Well as of today nothing has changed.  Well that's not quite accurate.   OK when it first started to mess up it actually worked some of the time.  Now it doesn't work at all.  So in fact it has changed it has gotten worse.  From working some of the time to not working at all.

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Re: Transaction History Messed Up... HELP!!

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Message 12 of 83

@andrewtoo 

Hello Andrew,  we are both operating the same way to keep up with total points via Account Manager.

 

It would be so nice to see the breakdown of our Transaction History.  Reward Warriors would you please respond about your Transaction History status.

 

Please just reply if your Transaction History is working with "YES Working" or "Not Working".  Thanks.

 

Have a Blessed Day

Marylin

 

 

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Re: Transaction History Messed Up... HELP!!

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Message 13 of 83

@ralmon 

Hello Ray,

 

Thanks for the clarificationSmiley Surprised  I don't have the patience to try that many times to see (1) page.

 

I thought it might not be happening to members with lower number of points, maybe there's a problem with the Transaction History tracking.

 

I posted about a message I got at 12 noon during the Daily Deal that stated to "Keep Earning, you don't have enough points."

 

Have a Blessed Day

Marylin

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Re: Transaction History Messed Up... HELP!!

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Message 14 of 83

@mi4090 

 

Of course, nothing has changed.  The Transaction history chokes 99% of the time.

 

If I want to see an accurate total of points then I go to my AARP Account Page at: https://secure.aarp.org/applications/acct/myAccount.action 

 

I keep this page open most of the time and just update it to see current points in the bank.  It times out after a while and I have to sign in again, however, this almost always works for me.

 

Again, that is just total points I can't get a breakdown of earned points like the transaction history used to give me.

 

Is there anyone out there that has a working Transaction history?  We are interested in hearing that it works for anyone.

 

Thanks

AndrewToo
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Re: Transaction History Messed Up... HELP!!

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Message 15 of 83

@mi4090 

Lol, I said several tries. I mean 20 to 30. At best, I've only seen the 1st page about once every month, any further tries just gives the same old processing error.

 

It's all the same.

 

It's possible that some folks with very few entries in their history have no trouble viewing it, although I'm still not totally convinced that any of the daily max earners can view historical reward transaction data without issues.

 

Odd thing is, just showing Redemptions data seems to have no trouble at all. I can page back several months, possibly to the beginning (but I was too bored to do it). Earning history is a big NO.

 

Cheers,

Ray

 

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Re: Transaction History Messed Up... HELP!!

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Message 16 of 83

@ralmon 

Ray, same here except I'm not able to view any Transaction History pages and same issue as you with the black information banner.  Thanks!

 

Have a Blessed Day,

MarylinScreenshot_2019-11-12-05-04-51.png

 

 

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Re: Transaction History Messed Up... HELP!!

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Message 17 of 83

My transaction history has been failing since we had more than 1 page of information. It seems to be getting more difficult to even get the first page of history to appear. I'll usually give up after several tries.

 

Then there is the black banner, which (I think) started failing around the same time. I believe I've seen it filled properly only 3 times in the last few months. The only information being consistently shown is a non-zero total savings value.

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Re: Transaction History Messed Up... HELP!!

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Message 18 of 83

Hello Rewards Warriors,

 

Could you please reply if you have an issue with your Transaction History and how long you've had it?

 

Could you please reply if your Transaction History issue has been fixed? 

 

It would be nice to know how many members are getting fixes or if the problem still exist and for how many.  Thanks so much.

 

What's your Transaction History status?

 

My reply is:  Problem since Oct. 2019 and no fix.

 

Have a Blessed Day

Marylin

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Re: Transaction History Messed Up... HELP!!

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Message 19 of 83

Hello Community Warriors,

 

For those who have the Transaction History and Black Banner problems. 

On 2/21/20 at 12:05a CST.  I missed getting awarded points for an activity that stated "You Just Earned 450 pts".  I phoned Customer Service later in the afternoon to have the points added, and I have stated before that Rewards can't keep up with our pointsSmiley Sad

 

I was asked to state the quiz I didn't receive points for, and I did.  After Cust Serv Rep made an Administrative Adjustment to add the points, I asked her to go thru and name each activity I'd received points for an amounts plus points balance with adjustment added.  The Rep stated that she didn't see any points for activities completed on 2/21/20.

 

@AARPTeriwill the Transaction History and Black Banner ever be fixed so we are able to view our information? 

 

This is a very unacceptable issue for members and having to experience this problem for more than (4) months is a slap in the face.  FIX THE TRANSACTION HISTORY AND BLACK BANNER!!!!

 

Have a Blessed Day,

@mi4090 

 

 

 

 

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Re: Transaction History Messed Up... HELP!!

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Message 20 of 83

For me, the workaround remains to log in (it's no longer automatic) and right-click the red AARP Rewards x,xxx,xxx POINTS in the header to open a new tab. In the Learn and Earn page, I right-click Earn, then I set my search criteria and boldly go in to face the Seymore dragon while I right-click and open a tab for each item of interest as I open each new set of eight activities down the interminable list.

Once I have Maxed Out Like A Pro, I right-click the Redeem link, open it as a new tab, click each item I want, and follow the instructions for each.

After I redeem my final points for the day, I right-click the red numbers in the header, open a new tab, and I get a somewhat accurate count of my final points for the day - sometimes.

I don't seem to be able to see an updated score of my points until I redeem some. After I earn points, it only shows the points where I started, if anything.

The black banner just takes up space on my screen.

 

Enjoy!

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