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Regular Social Butterfly

Transaction History Messed Up... HELP!!

Hello Rewards Warriors,

 

My transaction history changed to yesterday's date after completing half of the video activities today, started recording completed videos from 10/12.  

Is anyone else having problems with this issue?

@AARPTeri this makes it impossible to determine what's been completed, please review my Transaction History and correct the completed videos for 10/13.  Thanks for your help.

 

Have a Blessed Day,Screenshot_2019-10-13-08-25-41.pngMarylin

 

 

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Regular Social Butterfly

@rednexsrus 

Lucy, that's funnySmiley LOL  Obi-Wan Kenobi may be able to help them.  A little laughter for a terrible situation.

Better yet, they need divine help.

 

Have a Blessed Day,

Marylin

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Conversationalist


@mi4090 wrote:

Can someone at AARP IT department please fix the Transaction History?  It would greatly appreciated by all the members experiencing this problem.

 

Have a Blessed Day

Marylin


I am beginning to think the Transaction history will be the last thing fixed before beta ends.  If we can't see our history, we can't complain about points we didn't receive for (fill in the reason).  Sure is solving the bandwidth problem, isn't it?

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Regular Social Butterfly

@RussellP197074 

Russell, it would be great to see if we both have the same details.  You are right about the bandwidth.  It seems as if nobody cares😒

 

Have a Blessed Day

Marylin

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Community Concierge

@mi4090 and @RussellP197074 We are aware of this issue occurring with some of our users. We do know this is important to you that are experiencing it, and we are working on a resolution. Stay tuned for updates.

 

AARP Community Manager
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Silver Conversationalist

@AARPCaroline 

 

This is a long term problem and we need the information at times.  I was not aware that anyone was able get the transaction history to work properly for anymore than a screen or two.  I can't get the first screen of earned points.

 

I use chrome on a laptop and it does not work.

 

I hope this problem is a priority because it is frustrating to the member.

 

Regards,

AndrewToo
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@andrewtoo @mi4090 We are working on identifying and fixing this problem and will keep you updated here in the community when we have more information.

AARP Community Manager
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One thing that I have noticed is that my Home page does not show what it used to show. When I can finally see Rewards in red in the header and click it, I go to the Rewards page but a visit to the hamburger icon (≑) in the upper left shows Login at the top, so it evidently thinks that I'm not logged in.

So, I log in.

That doesn't necessarily show any points on the Rewards page, either, nor do I see any change in the black banner.

If I refresh the screen, the hamburger icon (≑) again shows Login at the top.

At any time, if I go to earning or redeeming exercises, my account is evidently updated to reflect anything I complete, but I still am not logged in, according to the hamburger menu (≑).

Do we get only half logged in or something when we enter AARP Rewards?

 

The most perplexing thing of this whole ordeal is that it seems to be inconsistent. We can't seem to find a trigger that always falls short or always completes the expectation of a working system.

 

Enjoy!

 

Signed:

That little ol' beta tester:

Me

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Regular Social Butterfly

Hello @Brightpool 

At least you can see some information sometime, I just tried your method and still doesn't work for me.

 

Have a Blessed Day,

Marylin

Bronze Conversationalist

Exactly, Marylin. It's inconsistent, at best.

 

Enjoy!

Silver Conversationalist

@AARPTeri @mi4090

 

Hello AARP Rewards...The Transaction History is still not working properly and we haven't had Admin response here since 10-15-19.  wow, huh?  What is the status of this problem?

 

Thanks! 

AndrewToo
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@andrewtoo 

Andrew, I don't think that IT department knows how to fix the problem or doesn't want to fix it.  It may be connected to reaching a set amount of points, but then why do points show correctly via AccountπŸ˜•

This is how valued paying members are treated, by not getting a response and just ignored😑

Have a Blessed Day,
Marylin

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@mi4090 

 

I remember a time when the Transaction History worked.  It had problems where I would have to refresh again after pulling it up, but, it did work, except if you needed to see more, then all bets were off.  I can't remember the last time it worked for more than one page.

 

I have been able to pull up redemptions on the Transaction History page!  But, not earnings.

 

It is fixable, even if they start from scratch; it is a matter priority.  That is why I ask, "What is the status?"

 

AndrewToo
Regular Social Butterfly

@andrewtoo 

Maybe someone from Management will respond😒😒

 

Have a Blessed Day

Marylin

Silver Conversationalist

@mi4090 

Although I can pull up redemptions on the Transaction History page, the see more button kept failing before I was able to pull up the entire month.  I remembered that I had a single purchase of a egift card at some point before 1/14/20 when I got two different cards that were available.  I needed to know if I was still able to purchase another egift card, if there were another opportunity before the end of January became available.

 

So, I chose "Redemptions" on the red drop down box and had to hit see more a several times, but, it kept failing before I could get past the first of January to see if I made a purchase earlier this month.  Anyway, after several attempts (I even gave up during the process and came back) it finally let me see the entire month.

 

I think I might have to keep track on paper; it's that a hoot?!

AndrewToo
Regular Social Butterfly

Hello @andrewtoo 

I periodically call to confirm points, entries and savings.  It is very frustrating not being able to view or see anything for me.

 

Have a Blessed Day

Marylin

Bronze Conversationalist

This morning, I had to log in twice to get my Rewards to act almost right - the "almost right" we have come to know as the black banner blackout.

Anytime my red points showed up after the usual coaxing, the numbers were wrong. One time, after I did all my earning and redeeming for the day, my black banner actually showed some information, but it was wrong, also. It hadn't tallied my last activity. When I refreshed, I lost it altogether. I had no information, again.

 

"Confusers do what you tell them to, not what you want them to." --Dave Sansom, a friend

In this case, the system seems to fail us on both counts.

 

Enjoy!

 

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Regular Social Butterfly

Hello @Brightpool 

Lynn I get wrong info to appear on black information banner once daily when nearly finished with activities. Then it's blank again.

 

Have a Blessed Day

Marylin

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Regular Social Butterfly

@AARPTeri & @sandy 

I originally posted this in October a few weeks after start of Rewards program and problem is connected to the black information banner.

I've submtted (3) tickets, never given a number.  Never received an email in 3 to 5 days, so I guess tickets just closed w/o reply.

Using newest Chrome browser on all devices, cleared cookies, cache, logged off, shutdown and logged back in.  NOTHING......

No Information on black information banner & No Transaction History.

 

Is this problem being worked on?

 

Have a Blessed Day

Marylin

Regular Social Butterfly

Bumping to top, due to site sorting issue.

 

Marylin

Conversationalist

@mi4090 

Thanks for bumping this Marylin.

 

AARP:

I am also curious about this issue. If I find the patience to click the Transaction history link many times (and wait between each), I may see 1 page of information show ONCE. Never more than that.

 

Here is the general behavior using the Filter dropdown:

 

Filter by All: "There was an error processing your request..."

Filter by Rewards: same message AND  Filter dropdown is inaccessible (have to refresh the page)

Filter by Redemptions: no problem, can even "See More" all the way to September!

Filter by Adjustments: no problem

 

I hope your programmers can tackle this. Sure would be a great feature for 2019 2020 πŸ˜‰

 

Have a wonderful New Year, y'all. East Coast in 4 mins!

 

Cheers,

Ray

Regular Social Butterfly

@ralmon 

 

Happy New Year Ray,

It was 27 mins ago CST, and shooting everywhere since 11:30p.  The safest place is in the houseSmiley Wink  I pray every year that a stray bullet doesn't hit my vehicle or come through a window on New Years, but the shooting has been traditional every since I was a child.  2020 has arrived!!!!

 

I plan to keep bumping up the subject about every 2 to 3 days until the problem is resolved.  I really believe when your points reach a particular number the Transaction History and the black information banner stops working for you.  Enjoy the 1st day of 2020Smiley Happy

 

Happy New Year,

Marylin

 

 

 

Silver Conversationalist

@AARPTeri 

 

The transaction history function is still not working for me.

Does AARP think it is fixed?

 

Thanks, Happy Holidays,

AndrewToo
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Regular Social Butterfly

@AARPTeri& @sandy 

My Transaction History hasn't worked for more than (2) months and the black information banner isn't working.

 

@mi4090 

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Regular Social Butterfly

@AARPTeri & @sandy 

I originally posted this in October a few weeks after start of Rewards program and problem is connected to the black information banner.

I've submtted (3) tickets, never given a number.  Never received an email in 3 to 5 days, so I guess tickets just closed w/o reply.

Using newest Chrome browser on all devices, cleared cookies, cache, logged off, shutdown and logged back in.  NOTHING......

No Information on black information banner & No Transaction History

Can someone fix this?  PLEASE...begging here!

 

Have a Blessed Day

Marylin

 

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@sandy 

The Transaction History provides no information except the "Error procressing your request" message now.  Could you let us know if anyone is getting close to fixing the problem?

Currently, no Transaction History can be viewed, and there's no way to view what activities are being performed on a daily basis.

 

HELP PLEASE!!

 

@mi4090 

Regular Social Butterfly

Bumping back to top for an update from Management on the fix for black inforamtion banner and Transaction History error.  Thanks Management.

 

Have a Blessed Day,

@mi4090 

 

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Periodic Contributor

Not much you can do with those points so it's moot. Robot Mad

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Regular Social Butterfly

Hello @ZeroDeal 

You're right about using points on something the majority of members want😑

Are you able to view your Transaction History, and are your points and last activity info showing on the black banner at top of page?  Thanks for letting me know.

 

Have a Blessed Day

Marylin

 

 

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This morning, I was able to get my black banner to show the current points only after I had earned all I could and refreshed the screen, both by pressing F5 (might be Ctrl+F5 depending on your PC settings. If you're on a Mac, I can't help you.) and by highlighting the URL in the address bar and pressing Enter. It happened only once or twice and was not anywhere near consistent.

Also, I was able to get my Transaction History to show the list by clicking the link a second time. When I did some more moving around and tried it another time, I got the error message. Clicking the link again did nothing for it. Again, this was also not consistent.

With my finite knowledge of how programming works, I just wonder how these things can be so inconsistent in their operation - sometimes working just fine (albeit a bit slowly) and other times not responding at all to refreshing screens, clicking again, or starting over, but still other times responding to those activities, even if it is after several coaxes.

 

Gotta love technology!

 

Enjoy!

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@Brightpool 

Hello Lynn,

Thanks for updating us on the Transaction History issueSmiley HappyI was able to view history for today after 1 hour and 38 minutes of refreshing and reloading.  After getting screenshot for today, refreshed & back to "Error message"😑 ,

Guess it's not important for us to know this information.  Unbelievable what members pay for to experience constant problems.  Why are we beta testers, didn't we deserve a working program following all the hype, Management?

 

Have a Blessed Day

Marylin