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Regular Contributor

Rewards activities issues

Seems to be Daily issues with points redemption - constant "we are experiencing issues" and ask you to refresh browser which never achieves a thing. As well have got the "oops something went wrong" every day this month for the $4K trip sweeps - I have 50K points to use so no reason 5K to try to redeem for this should not be an issue. Anyone else experiencing these issues?

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Silver Conversationalist

@rsbobcat @Yes everyday, every week, every month. They have no clue how to operate a website, and AARP is only interested in making as much money as they can.

 

The 6 Steps to Solving Your Technical Difficulties 
  1. Step 1: Identify the problem.
  2. Step 2: Find a solution (or many solutions).
  3. Step 3: Implement the solution.
  4. Step 4: Follow up.
  5. Step 5: Confirm the problem is solved.
  6. Step 6: Revisit the problem.

 

lucyp061351
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Community Concierge

Hello, I'm so sorry to heard you are having issues. Let us help. Can you please send us a DM, so we can take a look into this for you? Thank you. - Daniela R. 

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Regular Contributor

What is a DM? What do you want me to tell you? The issue is explained above........

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Community Concierge

No problem, DM means direct message. I need to check your account privately to investigate this further. I'll be sending you a direct message. - Daniela R. 

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Bronze Conversationalist

Yes. The same for the sweeps I try (Barnes and Noble, CVS, and Home Depot.)

Sometimes a message of delay, sometimes a message of issues and to retry.

We are currently experiencing technical difficulties in processing your request. Please retry in a few minutes. Thank you for your patience.

However the points are still deducted. Hopefully the sweeps work in spite of the messages.

The Instant Wins seem to behave (no win though as usual)

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Community Concierge

Hi @a170938b, I've sent you a DM. - Diana G.

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Regular Contributor

And what did you do to help? The $4K sweeps has not worked ALL MONTH!!!!!!

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Community Concierge

Hello @rsbobcat, I sent you a direct message. - Daniela R. 

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Silver Conversationalist

@rsbobcat @a170938b 

good luck getting the help you need. AARP has truly deserted “CUSTOMER SERVICE” 

BTW when did AARP change PM ( private messages ) to 

DM ( direct messages) ???
 I SUPPOSE THIS MEANS IT’s THE END OF OUR MESSAGES BEING (PRIVATE)

They have truly put our rewards program in the toilet.  🚽 🚽

lucyp061351
Gold Conversationalist

Hi Lucy! @rednexsrus

 AFA:

AARP has truly deserted “CUSTOMER SERVICE”

Agree...& have to say an “AMEN”!!! 

Amen brother!.jpg

 AFA:

They have truly put our rewards program in the toilet.

Dog Pile Emoji Costumes.JPG

 💩

LOL!!

Take care!

☮️  🌩🌦~Allen 🌈    🌞

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