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Periodic Contributor

No points for 10,000 step with fitbit

Did not received 10,000 steps for walking with fitbit again.

Missing steps for July 23,24 and 25.

Can you assist?

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Regular Contributor

Hi Janelle,

 

My situation is similar, but exceeds that.  I did not get points for 10K steps on the 23rd, 24th or 25th.  But I also did not get the 300 points for today, the 26th, or on Sunday (the 25th) when the weekly achievement of 30 miles is always credited.

 

Thank you,

 

Cris R

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Community Concierge

@CrisR283833 Thanks for letting me know, Cris. I reviewed your AARP Rewards profile and I was able to credit your points balance 700 points. That's 150 points for each day that you did not receive the 10k steps points (7/23, 7/24, 7/25), and 250 points for that 30 mile achievement credit. I'm always here to help! 

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