@kf456 Got it. I was able to credit your account the missing points for the 10k steps on Oct 22. I see you were awarded the 30 mile achievement on Oct 24 for last week. Which week are you missing the points for the 30 mile achievement?
I synced the Google Fit app (on my Samsung s10e phone) to my AARP app around Oct 10, 2021. It started out just fine for a few days, giving me the correct points for reaching step goals, but for a couple weeks now it has often skipped days, and doesn't always give me points when I reach 5K or 10k steps. Anything you can do to help? Thanks.
@kf456 No problem! As previously stated, we are having an issue with the fitness devices syncing on AARP.org. Unfortunately the issue has not been resolved yet, but we are working to get this feature back up and running ASAP.
300 points have been credited for those missing activities. I'm always here to help!
@kf456 Thank you for taking the time to reach out! We have identified an issue with fitness devices syncing on AARP.org. This issue is a top priority and we are working to get it corrected as soon as possible. I have adjusted your AARP Rewards points balance to add those missing points for your 10k steps on July 23, 24 & 25. 450 points have been added for those 3 days. Please let me know if you notice anymore missing points 🙂
My situation is similar, but exceeds that. I did not get points for 10K steps on the 23rd, 24th or 25th. But I also did not get the 300 points for today, the 26th, or on Sunday (the 25th) when the weekly achievement of 30 miles is always credited.
@CrisR283833 Thanks for letting me know, Cris. I reviewed your AARP Rewards profile and I was able to credit your points balance 700 points. That's 150 points for each day that you did not receive the 10k steps points (7/23, 7/24, 7/25), and 250 points for that 30 mile achievement credit. I'm always here to help!