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Periodic Contributor

No points for 10,000 step with fitbit

Did not received 10,000 steps for walking with fitbit again.

Missing steps for July 23,24 and 25.

Can you assist?

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Periodic Contributor

Fitbit not working again. Missing points for 5 and 10k for July 26, July 31, and Aug 1. Also the 30 miles recap on Sunday

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Community Concierge

@kf456 Got it. I was able to add those missing 1,050 points 🙂

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Periodic Contributor

Thank you Janelle for your help, however not sure if the fitbit program is working as again I didn't receive my 5 and 10k for yesterday steps.

I check my connection and see that I am connected

Can you check to see if there is a connection issue on your end.

Thanks again

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Community Concierge

@kf456 No problem! As previously stated, we are having an issue with the fitness devices syncing on AARP.org. Unfortunately the issue has not been resolved yet, but we are working to get this feature back up and running ASAP. 

 

300 points have been credited for those missing activities. I'm always here to help!

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Periodic Contributor

Hi Janelle, Guess the fitbit fitness device hasn't  been resolved yet.

Missing points for 5 and 10K for 8/3, 8/6, 8/7, 8/8, 8/10 and 8/11.  Plus the 30 miles weekly update for last Sunday. Hopefully this will be fixed soon. I did get credit for steps on 8/4, 8/5 and 8/9.

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Community Concierge

@kf456  Thanks for letting me know. I added 3,600 points to your account for those accomplishments. Please don't hesitate to reach out if you need anything further! 

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Periodic Contributor

Hi Janelle,

It appears that the fitbit fitness device has been corrected as I have been receiving points for the past 4 days.

I am missing points that I has achieved for 5 and 10k for 8/17, 8/18, and 8/19. Also, the 30 miles recap for week of 8/15 and 8/22.

Thanks for your assistance 

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Community Concierge

@kf456 I'm glad it has been corrected! I was able to add those 1,200 points for you. You know where to find me if you have any further issues 😊 

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Community Concierge

@kf456 Thank you for taking the time to reach out! We have identified an issue with fitness devices syncing on AARP.org. This issue is a top priority and we are working to get it corrected as soon as possible. I have adjusted your AARP Rewards points balance to add those missing points for your 10k steps on July 23, 24 & 25. 450 points have been added for those 3 days. Please let me know if you notice anymore missing points 🙂

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Periodic Contributor

Janelle,

Thank you for your assistance.

Besides  the points for the 10000 step. The 5000 steps were not rewarded either.Nor the achievement for the 30 milesin a week.

Can you look into this and reward the missing points.

Thank you

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Community Concierge

@kf456 Got it. I have credited the additional 600 missing points. 

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Periodic Contributor

Hi Janelle,

 

My situation is similar, but exceeds that.  I did not get points for 10K steps on the 23rd, 24th or 25th.  But I also did not get the 300 points for today, the 26th, or on Sunday (the 25th) when the weekly achievement of 30 miles is always credited.

 

Thank you,

 

Cris R

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Community Concierge

@CrisR283833 Thanks for letting me know, Cris. I reviewed your AARP Rewards profile and I was able to credit your points balance 700 points. That's 150 points for each day that you did not receive the 10k steps points (7/23, 7/24, 7/25), and 250 points for that 30 mile achievement credit. I'm always here to help! 

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