AARP Eye Center
- AARP Online Community
- Games
- Games Talk
- SongTheme
- Games Tips
- Leave a Game Tip
- Ask for a Game Tip
- AARP Rewards
- AARP Rewards Connect
- Earn Activities
- Redemption
- General
- AARP Rewards Tips
- Ask for a Rewards Tip
- Leave a Rewards Tip
- Caregiving
- Caregiving
- Grief & Loss
- Caregiving Tips
- Ask for a Caregiving Tip
- Leave a Caregiving Tip
- AARP Help
- Membership
- Benefits & Discounts
- General Help
- Entertainment Forums
- Rock N' Roll
- Let's Play Bingo!
- Leisure & Lifestyle
- Health Forums
- Brain Health
- Conditions & Treatments
- Healthy Living
- Medicare & Insurance
- Health Tips
- Ask for a Health Tip
- Leave a Health Tip
- Home & Family Forums
- Friends & Family
- Introduce Yourself
- Housing
- Late Life Divorce
- Our Front Porch
- Money Forums
- Budget & Savings
- Scams & Fraud
- Retirement Forum
- Retirement
- Social Security
- Technology Forums
- Computer Questions & Tips
- About Our Community
- Travel Forums
- Destinations
- Work & Jobs
- Work & Jobs
- AARP Online Community
- AARP Rewards
- General
- Re: New important information for AARP Rewards – V...
New important information for AARP Rewards – Verification Required!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
![Community Manager Community Manager](/i/rank_icons/admin.gif)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
New important information for AARP Rewards – Verification Required!
We're always looking for ways to improve your online security. Beginning soon, when you visit AARP Rewards, you will be prompted to secure your account by verifying your phone number. This process will be required for participation moving forward.
Users that are already registered with AARP Rewards will receive an email this afternoon to begin this process early if they choose to do so. We love giving our active community an early heads up! It's a simple process that only takes a moment — just be sure to have your phone on hand – click on this link and verify your account now – (https://secure.aarp.org/applications/user/programOptIn?promo=REWARDSUSER&ref=http://www.aarp.org/dis...
Here are a couple tips:
- Remember to be logged in first
- Use Chrome for the best experience
Thank you,
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@TulsiS155689 - great question! The points you earn by participating in AARP Rewards can be used to redeem sweepstakes entries, local deals, member exclusives, discounted gift cards and more! You can explore the full catalog here: https://www.aarp.org/rewards/redeem/
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Hello @LisaW627845
Customer Service is going to advise you to clear cookies and cache on your device.
So I'd logout if logged in and clear cookies and cache and try the process again.
If that doesn't work the number to submit a ticket with Customer Service is (1-866-451-6305) if you don't have it.
Hope you succeed with the verification.
Have a Blessed Day.
Marylin
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
I hate to bother but just processed two "AARP Rewards" deals without verification required, so perhaps I'm not getting it (I was not even aware of rewards for the first 15 years I was AARP member; my bad).
So the telephone or email verification is a "two factor" security process that has been standard for internet-based access for many years; even the Social Security Administration uses for individual account access (pretty astonishing, imho, as they are usually the LAST to adopt).
I'm getting older but am able to negotiate the two factor world using either my cell or one of my email accounts.
For those who doubt or question "providing email or phone number", remember the most pertinent information has already been provided, outside of the phone or email address. Grow up, all of us; there are bad guys out there but if and when two factor actually fails, there will be a newer stronger verification process, probably hated by some, appreciated by many.
#VegasStrong
Phil Harris, actor and showman, to John Fogerty of CCR: “If I’d known I’d live this long, I’d have taken better care of myself.”
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@LisaW627845 Thank you for letting us know about this. When you enter the code, it should automatically submit to the next page and complete the one-time verification process. We'll reach out to you by email.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Call the Rewards customer service number and they will listen and give you a case number. It took me a month but the finally did correct the error. I would get a continuous loop to sign up for the program I'd been a member of since the beginning.
Good luck! I know how frustrating this can be. There is some kind of bug in that verification process.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@LisaW627845 Once you enter the code, it should automatically proceed. What type of phone are you using? What browser?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@AARPTeri @AARPCaroline If a husband and wife share the same cell phone and have no landline, how can we use the same number to verify both accounts (different email addresses are used to login to each account separately). When we try to use the cell phone to verify the other account, it says that phone number has already been used.
As well, the cell phone number was used to verify one account and it has asked for account verification multiple times since the initial verification. Thanks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@JamesM699032 We'll escalate this to our IT team so that you and your wife can be verified and Rewards. It may take a day or so but we'll let you know by email when that's done.
Thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@sjean65 Your phone number will NOT be used for anything other than the verification process. AARP takes our member's personal information safety seriously, and we provide information on how to protect yourself from robocalls: https://aarp.info/35wY3AJ. AARP has also just endorsed legislation combatting robocalls: https://aarp.info/359V4iz
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Thank You
i know mine won't because i dont have one to input
MY ongoing issue
WAS
I DONT HAVE ACCESS TO A CELL PHONE AT THIS TIME
and so i could not access my account
but also for the benefit of others I posted about why does Hello World need our phone numbers
AARP has never requested that info in my 20 years as a member
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
I'm still locked out and it appears that this happened due to me not completing the verification. I was doing it, I now recall, when I was interrupted by DH wanting me to do something immediately.
Forgot about it and was locked out. I think. Not sure this is what happened but want to caution anyone who has not yet done this, don't start it if there's a chance your time is not your own for a while. Looking back at the text I did receive and the timing of @AARPTeri 's post, it must be it. What should have happened is that a message should have appeared to direct me to complete the process. Nothing but weeks of frustration trying to figure out what is wrong...and is still wrong after submitting written requests and talking to the rep. They are working on it from their end. I can't imagine I would be the only one to have problems doing this.
This "enhancement" has cost me weeks of R4G and there appears to be no simple override on the R4G end to fix it.
No amount of cookie/cache clearing as I was again instructed to do fixes it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Hello @HokiePoq
You aren't getting an option to verify phone number now, to login?
Here's the link AARPTeri posted on this thread to verify:
click on this link and verify your account now – (https://secure.aarp.org/applications/user/programOptIn?promo=REWARDSUSER&ref=http://www.aarp.org/dis...
Here are a couple tips:
- Remember to be logged in first
- Use Chrome for the best experience
I hope this can get you verified and back on the site, let me know.
Have a Blessed Day,
Marylin
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Hello World is too busy distributing ie selling all the wealth of phone numbers to fix the program
not mine and i am not renewing my subscription to AARP after 20 years membership
AARP should be protecting our personal information not selling out to Hello World
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@mi4090 Yes, I get that page in an endless loop. I fill it in every day, lol, and then it comes up again and again. Yes, I have Chrome and also tried Edge. Odd thing is that sometimes I get the fifteen point signin points. Unlike some other posters, I don't get the page where you enter the code, only the page where your link leads to. I don't know if I ever got it....or if I stopped midway in the process after entering a phone number on that first day. I did get a code on my cell but have never had a page to enter it anywhere unless I missed it the first day. Now that I read others cannot advance past that page I am thinking maybe it wasn't me. Hard to know.
I really don't recall if I messed up with entering the code but it is possible on that first day. Only thing I can come up with. I would think a page would come up for one to reenter a code or ask for a new one or something rather than an endless loop of nothing.
They do seem to be "working on it". The lady I spoke to said to use Chrome. I was using that when I got locked out. Santa brought a new laptop as the old one was fading but that made no difference.
Your concern and help is appreciated. The first responses to my written pleas for help and the phone call were to do just as you said: clear cookies and cache and use Chrome. Maybe that could help someone else if I'm not the only one with a problem. January is bringing some medical procedures and I'd hoped to be on the site while my physical activity is limited. I can console myself by remembering that I wasn't winning anything anyway.....but I do enjoy the quizzes in particular. They are kind of a memory test to see if I recall the answers from doing them the previous month.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Hello @HokiePoq
I hope they can figure it out soon, I'm sure this isn't good for paying members to be frustrated with inability to take advantage of the program.
Everyday you're not on the site is an opportunity missed at winning something.
That was a wonderful present that Santa left under your tree I hope all medicals go well and you are back in soon.
Happy Holidays
Marylin
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@mi4090 Old computer bit the dust so had to get a new one for Christmas. Followed the demise since Thanksgiving of the washer, garbage disposal, and last but not least refrigerator a few days before Christmas.
Would like to have shopped around more for the fridge but had to go with the place that could deliver in time for Christmas company.
When it rains, it pours it seems.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@wendysue44 - Once you enter the full verification code, there is no need to hit the submit button -- it will automatically submit and complete the process.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@gi253 @wendysue44 We believe we've identified the problem -- make sure you are using the numbers along on the top of your keyboard (above the letters that double as special characters), rather than numbers located in number keyboard (usually located on the right side of your keyboard). We're working to make the fix, but this should get you verified!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
"I downloaded AARP Perks to assist in staying connected and never missing out on a discount!" -LeeshaD341679