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Missing gift cards

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GalinaG860888
Contributor
‎05-12-2023 08:38 AM

Missing gift cards

I purchased 5 princess gift cards on May 8. 5 days later and two chats with reps I still haven’t received those and have to pay for cruise. Like other people I’m getting “we have technical error and escalating” message. What to escalate, I’m not sure, just resent cards, payment was posted to credit card and “savings” reflected in Aarp account. Can you please resend asap? Thank you. 

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AARPJanelleM
Community Concierge
‎05-13-2023 01:01 PM

@GalinaG860888 Our escalations team is handling your case and you can expect a resolution soon! I reviewed the case and see you have been in contact with our escalations team. Please reach out to them on the phone # provided if you need anything further. 

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