AARP closed my account due to inactivity (we only kept the account open until we were ready to spend the pts). Said they sent letter. Never saw it. They said the points are lost forever, nothing they can do!
@BruceAbr Sorry to hear about your lost points. Were they, by chance, from the old Rewards for Good program. If so, the program ended last September and was replaced by the current AARP Rewards program. Anyone who had points left in the old program had them entered into a 'last chance sweepstakes' when the program ended.
I am unaware of any new program. My card was not active since 2018 so it wouldn't surprise me to learn that I didn't receive mailings, emails, etc. Don't know. All I know is that I had the points in Jan 2020, went for heart surgery in Feb in Texas, got back in Florida in March, then covid hit with no traveling and the first time thinking of traveling was just now and that's when I learned the card was cancelled, points taken. I didn't even receive an email stating the card is about to be cancelled!