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Newbie

Fix the payment issue

I can't be the only person with payment issue I have tried several times and I get the same error

it does the same when I try to pay with PayPal  too! 

there's nothing wrong with my card

 

703201DC-8274-4D3A-8956-971609542F31.jpeg

 

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Regular Contributor

Same problem. Customer support is clueless as well.

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Contributor

This is so aggravating. I have tried 4 different GOOD credit cards and I'm getting this error message. It does no good to call the number because they can't help. How come we can't purchase the gift cards with the customer service rep? Can you please fix this.

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Community Concierge

Hi @LawrenceG164274, here to help! Please try clearing cookies and cache in your web browser. Log out and log back in to AARP Rewards: https://aarp.org/rewards

 

If my post answers your question, please mark it as an "Accepted Solution" by clicking on the ellipsis option button (the three dots) in the top-right corner of the reply.

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Regular Contributor

Useless. Can’t even accept payments which keeps this site and company alive lol

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Community Concierge

@JohnP366062 Have you been able to complete your purchase? Please try again and let me know if you are still having issues. 

AARP Community Manager
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Regular Contributor

One would think after a year you guys would have you **bleep** together, but nope. 

 

I had to get executive leadership involved last year and will do so again if necessary. I enjoyed my $50 gift card from AARP as well for all the troubles, but cmon fix this site, it isn't hard...

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Regular Contributor

Don't believe me read below!!

 

Dear Mr. 

I am writing on behalf of AARP CEO Jo Ann Jenkins concerning the poor experience you have recently had with the AARP Rewards program.

This is not the experience we strive for, and profusely apologize for the frustration you have experienced.  We understand that our failure to communicate quickly and openly only exasperated the situation and can promise that we will do better in the future.

You will receive a email directly from Carnival with your replacement Carnival egift card. If you have any additional questions or concerns, please feel free contacting me directly at (202) 258-6665.

Kind Regards,  Carrie

Manager, Consumer Care Ombudsman Team

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Community Concierge

@AlexD368089 You will have to call the number as we are not experiencing any issues with credit cards at this time.

AARP Community Manager
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Contributor

Hi AARP, i need help why i cannot using my credit card to pay some gift card.

There was a problem with your payment. Please try again or contact AARP Rewards Support at 1-866-451-6305.

I think my card no problems. can you help me please.

 
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Contributor

Hello AARP i got this payment error to. There is nothing problems with my card number. When i click checkout just gettin error message. Please check back your system. I think any problems with your system.

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Community Concierge

@KeithS843594 What browser are you using? Have you tried logging out and back in to your AARP Rewards account already? 

AARP Community Manager
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Newbie

I use Mozzila Firefox and already logging out and login back to my account. but seem gettin error page when i put my card number.

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Community Concierge

@NelidaP335098 All forms of payment are currently working. You can send me a private message if you need more help. 

AARP Community Manager
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Contributor

I got some issue with payment form too. i use my credit card but gettin error page.

where i can to contact about this problems?

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Community Concierge

@AlexD368089 Call 1-866-451-6305. 

AARP Community Manager
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Community Concierge

Circling back on this @ArthurL683529. There is no known issue with payments in AARP Rewards at this time. Please feel free to contact us via Private Message if you need any more help. 

AARP Community Manager
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Community Concierge

@ArthurL683529 What browser are you using? Please clear your cache and cookies, log out and back in and let me know if that does the trick! 

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