Reply
Highlighted
Community Concierge
0
Kudos
416
Views

416 Views
Message 1 of 18

@JohnP366062 Have you been able to complete your purchase? Please try again and let me know if you are still having issues. 

AARP Community Manager
Report Inappropriate Content
0
Kudos
416
Views
Highlighted
Regular Contributor
0
Kudos
457
Views

457 Views
Message 2 of 18
Useless. Can’t even accept payments which keeps this site and company alive lol

Report Inappropriate Content
0
Kudos
457
Views
Highlighted
Regular Contributor
0
Kudos
515
Views

515 Views
Message 3 of 18

Don't believe me read below!!

 

Dear Mr. 

I am writing on behalf of AARP CEO Jo Ann Jenkins concerning the poor experience you have recently had with the AARP Rewards program.

This is not the experience we strive for, and profusely apologize for the frustration you have experienced.  We understand that our failure to communicate quickly and openly only exasperated the situation and can promise that we will do better in the future.

You will receive a email directly from Carnival with your replacement Carnival egift card. If you have any additional questions or concerns, please feel free contacting me directly at (202) 258-6665.

Kind Regards,  Carrie

Manager, Consumer Care Ombudsman Team

Report Inappropriate Content
0
Kudos
515
Views
Highlighted
Regular Contributor
0
Kudos
520
Views

520 Views
Message 4 of 18

One would think after a year you guys would have you **bleep** together, but nope. 

 

I had to get executive leadership involved last year and will do so again if necessary. I enjoyed my $50 gift card from AARP as well for all the troubles, but cmon fix this site, it isn't hard...

Report Inappropriate Content
0
Kudos
520
Views
Highlighted
Regular Contributor
0
Kudos
526
Views

526 Views
Message 5 of 18

Same problem. Customer support is clueless as well.

Report Inappropriate Content
0
Kudos
526
Views
Highlighted
Community Concierge
0
Kudos
595
Views

595 Views
Message 6 of 18

Hi @LawrenceG164274, here to help! Please try clearing cookies and cache in your web browser. Log out and log back in to AARP Rewards: https://aarp.org/rewards

 

If my post answers your question, please mark it as an "Accepted Solution" by clicking on the ellipsis option button (the three dots) in the top-right corner of the reply.

Report Inappropriate Content
0
Kudos
595
Views
Highlighted
Contributor
0
Kudos
609
Views

609 Views
Message 7 of 18

This is so aggravating. I have tried 4 different GOOD credit cards and I'm getting this error message. It does no good to call the number because they can't help. How come we can't purchase the gift cards with the customer service rep? Can you please fix this.

Report Inappropriate Content
0
Kudos
609
Views
Highlighted
Community Concierge
0
Kudos
873
Views

873 Views
Message 8 of 18

@AlexD368089 You will have to call the number as we are not experiencing any issues with credit cards at this time.

AARP Community Manager
Report Inappropriate Content
0
Kudos
873
Views
Highlighted
Contributor
0
Kudos
899
Views

899 Views
Message 9 of 18

Hi AARP, i need help why i cannot using my credit card to pay some gift card.

There was a problem with your payment. Please try again or contact AARP Rewards Support at 1-866-451-6305.

I think my card no problems. can you help me please.

 
Report Inappropriate Content
0
Kudos
899
Views
Highlighted
Community Concierge
0
Kudos
919
Views

919 Views
Message 10 of 18

@AlexD368089 Call 1-866-451-6305. 

AARP Community Manager
Report Inappropriate Content
0
Kudos
919
Views
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Users
Announcements

September is Emergency Preparedness month.

Do you have an emergency plan in place?

Share or ask questions today.

Emergency preparedness kit

Top Authors