Community Emails Go To Spam Now

[andrewtoo]

@AARPTeri 

A couple of weeks ago or so all of the email notices from the online community have almost all gone to my SPAM folder.  The email address of origin is: AARPCommunity@aarp.org.  I have been getting these email notices for years without a problem.

My regular AARP newsletters, such as the Webletter, The Daily and the Rewards emails are coming through to my "new mail" folder as usual.

Community email notices come when someone posts to a topic I have posted to myself, or if my online name is mentioned or if I receive Kudos (thanks for those by the way) all coming from the same email address: AARPCommunity@aarp.org.

It is really a bore to sort out the emails sent to my spam that are from the community.  I don't know what changed, however, I have added the email address to my contacts and I don't have a "white list" offered on my email service, just a "black list" of sorts.

Anybody else having a problem like this?

Thanks!

[gm5271]

@AARPTeri 

Teri sad to report that I didn't receive any email notification of your post about fix 😞

and also JoLo's 2 posts notification emails came to my Spam with her 2nd post received earlier than her 1st one 🤯 & Andrew's post email notification came to my spam box 😞 

Congrats @andrewtoo Andrew yours working .... but no improvement in mine 😕🥴🙃

Appreciate your efforts Teri

Ginger :  ) 

[JoLo49]

After the fix, I am no longer receiving Community email notifications or alerts.  It is strange that we are all experiencing a different outcome from the fix.   Actually, I much prefer to receive the Community emails in my Spam folder than receiving nothing at all.

[gm5271]

😕 Noticing now (several replies to my posts not notified of) I'm no longer getting email notifications of post at all also 🙃🤯

Ginger  ; )

[andrewtoo]

@gm5271 

Thanks for posting.  The email notices are inconsistent.  I received your post below within one minute?!?! The time posted on my email was "Mon, Oct 12, 2020 11:12 am" and the time posted on your actual post was "10-12-2020 11:12 AM."

However, I have not received an email notice of your post to another topic posted today at 12:23 PM.  So, it is inconsistent but the notices are no longer going to my SPAM folder.

Thanks!

Andrew

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@gm5271 wrote:

😕Noticing now (several replies to my posts not notified of) I'm no longer getting email notifications of post at all also 🙃🤯

Ginger  ; )

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[andrewtoo]

@AARPTeri 

All Community Email Notices are still going straight to my Spam Folder.

It is mixed with real Trash Email and a bore to sort.

Maybe someone in IT can discover who to contact to get AARPCommunity@aarp.org whitelisted.  I use AOL Mail, but others are having the same issue for about three months.

Thanks in advance,

[JoLo49]

All Community Emails are going to my Spam folder also, despite adding to my contact list. Other AARP emails are arriving into my Inbox, so it's puzzling why the Community emails and Private Message alerts are not.   I now have to check Spam more frequently as the Community emails are filling up my Spam folder

[AARPTeri]

@JoLo49  @andrewtoo @mi4090 

We had a fix earlier today that we are hoping resolved this issue for you - can you check and let me know if you are now receiving these notifications? 

Thank you!

[andrewtoo]

@AARPTeri @JoLo49 @gm5271 @mi4090 @ralmon 

Well, this is post number 50 to the topic, and, I am cautiously optimistic that the fix Teri mentioned might be working!!!

I received the two Community Email Notices (delayed by several hours) that JoLo posted to this topic below to my regular Inbox.  Although, I did not receive any notice of the post about the fix attached below.  Maybe the system wasn't sending notices during the fix.

Thanks so much to those who kept the topic alive, especially @AARPTeri !

Andrew

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@AARPTeri wrote:

@JoLo49  @andrewtoo @mi4090 

We had a fix earlier today that we are hoping resolved this issue for you - can you check and let me know if you are now receiving these notifications? 

Thank you!

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[JoLo49]

Thanks, @andrewtoo  for letting us know you are receiving the Community notices in your Inbox.   I haven't received any Community emails since the fix went into effect.  I am hoping they are delayed, and I will eventually receive them.

JoLo49

[JoLo49]

Hi @AARPTeri 

Update:  It is 7 PM (EST), and I haven't received any AARP Community emails in my Spam Folder or Inbox.   It appears the fix is preventing the Community emails from being received.  I much prefer receiving the Community emails in the Spam folder than none at all.

JoLo49

[JoLo49]

Hi @AARPTeri 

I just happened to see your reply here on the forum @ 4:45 PM EST, so I checked my email's Inbox and Spam Folder.  I didn't receive any Community Email notifying of your response.  It appears I'm either no longer receiving the Community emails or perhaps the email could be delayed?

JoLo49

[gm5271]

@AARPTeri 

@andrewtoo @JoLo49 

Teri 

!!!DITTO!!!

Same issues here Still 

Thanks! Andrew & JoLo for keeping topic alive 

 I'm also on AOL email have listed in contacts & everything possible do from my side Nothing changes so someone changed something from y'all side 

This has to be a bad thing for newbies that may not know to look in Spam... on forums other than Rewards those who post about losses & grief & COVID-19 things don't think others are replying or concerned with their posts 😞

TERI BE AWARE NOT JUST REWARDS COMMUNITY ITS ALL COMMUNITY EMAILS at least all I'm involved with including your Girlfriend posts ARE GOING TO SPAM 

FYI I did a testing of checking spam since noticed some come later than post & appear after checked prior days of spam

Kept all Spam emails from last Sunday til today- Sunday... just checking each day removing Community ones from spam to inbox & keeping them 

Received 8 which were delayed from dates posted as Andrew mentioned same thing happening (I'd been deleting each days-therefore explaining seeing posts that I should've gotten emails but didn't) guess🤔 they were lost just hanging up in the cloud 🤣😂🥴

Recieved total 342 spam emails..Whew..... which takes alot of time going through to find total of 12 emails from Community this week 

As JoLo & Andrew stated all other AARP emails arriving in inbox as always

Please help and fix what caused this to happen 3+months ago

Just seems unreal that fixes would take so long

Teri we'll be grateful for your help with this matter & getting settings back to way were 

Take care stay safe! 

Ginger ;  )

[mi4090]

Hello Rewards Warriors

I've been checking Spam daily for Community emails to no avail, but Kudos on Rewards website. 

Something is not looking good in the neighborhood😮

Has anyone else noticed this issue?

Have a Blessed Day

Marylin

[JoLo49]

@mi4090 

I'm still getting all Community Emails in the Spam folder, however, most other AARP correspondence is getting into my Inbox.   

[mi4090]

Hello @JoLo49 

Good you can at least get Spam mail,  All my stats are messed up and now missing mail thru Spam😢

Have a Blessed Day

Marylin

[andrewtoo]

@AARPTeri 

Online Community email notices have become inconsistent and any that are received are going to my SPAM folder.

Strange delay: I received an email notice two and a half days after the post to the Online Community.  Post was "09-15-2020 10:15 AM"; community notice (that went straight to SPAM) was received "Sep 17, 2020 9:30 pm."  Many notices never come at all.

Strange, huh?

[gm5271]

@JoLo49  @andrewtoo  @mi4090 

Hey gang 

Sadly 😞 I'm getting less Community emails in spam but none coming to regular emails.... seems they are missing? Lost? 

Noticed 4 replies to my posts that I didn't receive any email notifications also 2 private messages saw on site but got no email notification? Bummer.... so trying keep check on threads see if replies

Maybe it means they are making change? Be nice if start coming way used to... girl can hope

Take care stay safe 

Ginger 😍

[andrewtoo]

@AARPTeri 

Community email is still all going to spam.  Also, the community email notification system has become unreliable.  I have not been receiving some of the email notices that I should, such as when a post goes to a topic that I am subscribed to, or my forum name is mentioned with an @.

I have seen this issue mentioned elsewhere while searching the community.  Please escalate this problem to IT.  Or, Please re-escalate this problem to IT.  We continue to report the problem and ask for support, but, all we hear are cicadas.

Thanks so much,

[gm5271]

@andrewtoo 

@AARPTeri 

!!!DITTO!!! Andrew thanks for your post

Indeed Teri this has become a mess.... same issues for me hate thought missing reply emails Also I've gotten 3 PM(private messages) for which I got no email in spam or anywhere only knew had once got on Community site... this is bummer 😒

PLEASE can 1 of you tell me how to put another's post in my post? I no longer know or see button used to use??

Appreciate any help thanks

Ginger ; ) 🤯🤔😨

[andrewtoo]

@gm5271 

I just discovered your post below.  I didn't get a community email notice that you posted earlier yesterday.  This is frustrating @AARPTeri .

And, Gem, I am not sure how to "quote" a previous post.

Thanks,

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[gm5271]

@andrewtoo 

Thanks Andrew

Used to have a button to click I rarely used but at times desire to.... ;( think option still available have seen couple post with 'quote' in them just no idea how... maybe Teri can inform us how

Thanks! 

Also I'm curious why I grew from gold to 🦋 & your still silver?? Your more active than me.... strange 

Yes Teri @AARPTeri its becoming major issue

I received 2 emails in spam of getting kudos to 2 posts but didn't get email about Andrew's reply to my post here or replies to others 🤯

So as Andrew stated in another thread.... seems to be an issue with all @ emails 

Please help thanks

Ginger :  )

[mi4090]

@andrewtoo 

Andrew, it seems that Community emails have stopped coming to Spam, nothing for a month😢

Have a Blessed Day

Marylin

[JoLo49]

@mi4090, @andrewtoo 

FYI:  My community emails are still going to Spam and got several today (8/25/20)

[mi4090]

@andrewtoo 

Andrew, all my community email is going to Spam😢

Have a Blessed Day

Marylin

[RussellP197074]

The return address contains community before the @ sign.  Almost every one of the political ads I have showing up in my spam folder are "info@****.  I stand by my opinion that it is the "Community" before the @ sign that is causing it.  If they could change it to AARP@aarp.org/community, they will probably go to the inbox.

All these went direct to inbox:

[ralmon]

Hello all,

Since the first place that email can get treated as spam is your email provider, I would suggest to check the settings with them. Some providers have exception rules and/or whitelists.

Many providers now filter email through 3rd party managers, like vadesecure or mimecast. Typically, the 3rd party modifies emails by adding extra metadata headers. Then the email provider interprets/processes according to their own internal policies.

In some cases, the metadata makes reference to blacklists managed by yet another 3rd party. I've had a lot of trouble sending email to friends in Germany when my provider briefly ended up on one of the public blacklists used by their German ISP.

Bottomline: check the settings at your provider and see if you can setup a whitelist or exception rule.

Cheers,

Ray

[RussellP197074]

@ralmon 

This seems to be happening to multiple subscribers across different platforms.  Wouldn't it be much easier if AARP just tried different combinations in their header?

[ralmon]

@RussellP197074 

Unfortunately, the system I'm familiar with, the 3rd party filtering I mentioned, would be beyond AARP control. Headers would be modified after AARP sends the message out. Since multiple email providers can be using the same filter service, it could easily affect subscribers from different providers.

If you can view the email headers, it might be possible to figure out which service is doing the filtering. For instance, my provider uses vadesecure.com as the filter, which adds 3 extra fields to my email headers: X-VR-STATUS, X-VR-SCORE, X-VR-SPAMCAUSE.

My provider would take the first 2 fields (status and score) to decide if the mail goes to me or to junk. Luckily, they have a setting that allows me to receive all email despite the score. Not all providers allow that.

Other 3rd party filter services probably generate different header fields. Usually there will be some kind of score. If your email provider is using any such service, AARP can't do much about it.

Thanks to the spammers for making a simple thing like email convoluted for all of us.

Cheers,

Ray

[andrewtoo]

@ralmon 

Thanks for the post.  Maybe that is the problem.  I called AOL about getting AARPCommunity@aarp.org whitelisted at the email provider level.  All the representative would talk about is what paid subscription I would need to get technical support.  I mentioned what I was calling about and he seemed to understand my problem, but, when I told him that I wasn't interested in paying for email, we were disconnected...LOL.  I never got the chance to tell him the email address, he seemed to really want to help (help me pay them for email service.)