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Message 11 of 32

Hello @ralmon 

Ray, I think I tried watching multiple videos on (1) device about 2 to 3 months ago, and it took a lot of time opening each new tab and "Seymouring" to get to the videos I wanted. 

Went back to my current method which doesn't involve "Seymouring" at allSmiley Happy

If the videos don't mess up on a good day I've maxed out in about an hour, 1 hour and 10 minutes at the most.

 

Post the shorter method of how to complete multiple videos at once (how many and how long does it take to max out this way), thanks.

 

Have a Blessed Day

Marylin

 

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Message 12 of 32

@mi4090 

 

Hi Marylin,

 

yes, they added a 'feature' to help us by imposing a pause if the browser showing the video is not the primary focus. So, if you wanted to do a browser search of some term heard in the video, it will stop until you switch it into the foreground.

 

It's simply another forced inconvenience being touted as a helpful feature. Now I can't even respond to an email that might come in without stopping the video. Even Youtube doesn't do that. It's not a user-fiendly decision on AARP's part.

 

But then, there are several not so user-friendly aspects of this web setup that seem to be beyond the abilities of their web programmers.

 

I guess, I'll just completely avoid any long videos in the future if they can't even share the PC desktop with other apps. Maybe this is a decision made by some tablet/phone developer with no clue on how to use a real PC.

 

UI issues in general have really been getting bad on this planet in the last 5 or so years. New crop of developers are pretty suspect.

 

Enough ranting. I'll go enjoy a nice Coffee Porter.

 

Cheers,

Ray

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Message 13 of 32

Hello @RussellP197074 & @Brightpool 

Russell & Lynn, you're saying that the method you were using to watch multiple videos simultaneously is no longer working?  I was going to ask what (1) device are you using to watch how videos at one time?

I'm using (3) devices and can still mute sound for videos, no need now to ask you to post those instructions on how to watch multiple videos on (1) device again simultaneouslySmiley Sad.

 

Things are getting worse, it seems that IT is making sure that we have more problems than fixes.

 

The beta testing is still taking much to long to complete, and it's sad.  Totally unfair to not be able to view your Transaction HistorySmiley Sad

 

Have a Blessed Day

Marylin

 

 

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Message 14 of 32

I'm glad that it's "fixed" and we will have to watch each video and take all day and into the evening to obtain our daily points allowance. I'm retired, so I can procrastinate everything else professionally now.

Does anybody sense some sarcasm here?

 

I noticed the change today. I'm glad it has an explanation and that I'm not the only one.

 

I plan to spend much less time on AARP Rewards from now on. I have almost 1.2 million points. It will take me a while to use them all on prize redemptions. I certainly do not plan to spend much time with earning exercises from now on.

 

Is this the ultimate goal of AARP Rewards, to alienate all of us?

 

Unless something major happens in my life to keep me from it, I still plan to remain a member of AARP, but I'm growing less and less sure about AARP Rewards.

 

Wish us luck!

Enjoy!

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Message 15 of 32

@RussellP197074 We really appreciate your feedback and have fixed this issue. Which is why now when you click on an AARP video, it will pause if you navigate away from the window to turn your focus to something else, like another video.

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Message 16 of 32

Well, they did just fix something that I sent them a heads up for right after the new program started.  After someone mentioned that opening quizzes and videos in a new tab made it easier, I also found out you could run multiple videos simultaneously in different tabs.  Of course you have to turn the sound off.  Last night our home phone rang and caller ID said AARP.  My robocall blocker stopped it before I could pick it up for some reason.  This morning, videos would only run on active windows.  I checked using new windows in addition and the same thing.

 

So, if you were doing it that way before, now you might as well listen to the video and learn.

 

At least we know some things are getting worked on.

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Message 17 of 32

Hello Community Warriors,

 

Why does the Community think it's acceptable to still be Beta testing long after the normal length of time?

 

Especially after all the hype of how much better the new Rewards program would be; is there anyone with IT or Tech Support experience working for the AARP Rewards who can fix anything (i.e. Transaction History, Black Banner)?

 

Is anyone curious how long this is going to last?

 

Generally speaking, beta cycles run for at least 4–6 weeks. Beta cycles that are shorter tend to see little benefit unless they have a very efficient process and a narrow testing scope. The average beta cycle duration is around 10–12 weeks, with quite a few that run for 16–18 weeks.
How long should Beta Testing take for most products? - Quora
https://www.quora.com › How-long-should-Beta-Testing-take-for-most-prod...

 

@sandy, @AARPMarilynC , @AARPBriana , @AARPCarlaS & @AARPTeri is the testing about to end and when will the program go live?

 

Have a Blessed Day,

@mi4090 

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Message 18 of 32

@mi4090 We take the issues that users in the Community bring to our attention seriously. We're working to make improvements in the program and value the help we've gotten from everyone here. 

AARP Community Manager
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Message 19 of 32

I'm confused as to why we changed from R4G to a program what wasn't ready for the Community.

The beta testing has lasted (4) months now, and seems that major problems aren't being fixed or addressed.

How long will this last?

 

Have a Blessed Day

Marylin

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Message 20 of 32

Bumping back to top for an answer from Management.

 

Have a Blessed Day,

Marylin

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