suddenly stopped receiving emails

I suddenly stopped receiving emails for newsletters.  I chatted with an associate.  After troubleshooting, the matter was being escalated and I was told I would receive a response in 3 - 5 business days.  That was a week and a half ago and no response was received.  I tried chatting again but it kept timing out on me.  I tried calling and the associate said I should receive a confirmation email but have not then was told there is nothing more that can be done. 


As no one can or will help, how to I have my membership cancelled and receive a refund?

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