error 15 ipad app

[kb21222884]

I am trying to add the AARP magazine app to my ipad and get the error 15 message.  I saw that I should send a private message to get help, but I cannot figure out how to do that.

[DirkB349973]

I googled this article about “error 15”. It may be security-related. The article suggests several things to check.

https://appuals.com/fix-error-code-15-this-request-was-blocked-by-the-security-rules/

[AARPJanelleM]

@kb21222884 Let's look into it! Please ensure you are downloading the official AARP Publications app: https://www.aarp.org/publications-app/  Also, please uninstall the app and re-install it. The steps to send a private message can be found here: https://community.aarp.org/t5/Technology/How-do-I-send-a-private-message/ta-p/2185159 Feel free to send me a private message if those troubleshooting steps don't work!

[gg976]

I too am having the same issue. I have deleted and reinstalled the app several times and it’s still not working.

[AARPJanelleM]

@gg976 Which app are you trying to access? 

[Mango808523]

I also have this same exact problem on my iPad. I first installed it on my iPhone okay but the text/screen was too small. I have tried uninstalling, etc. The app remembers the error 15 and bypasses the login screen most of the time. When I’m lucky, I’ll get the login screen, but I still get error 15. 

[AARPJanelleM]

@Mango808523 Which app are you attempting to access- the AARP Publications app or the AARP Now app? 

[Mango808523]

Hi Janelle. I’m trying to use the AARP Publications app to view the magazine. https://apps.apple.com/us/app/aarp-publications/id690063178

But, when I log in with my AARP info, I get the following:

Access denied

Error 15

secure.aarp.org

2023-03-24 00:24:48 UTC

What happened?

This request was blocked by our security service

Your IP: XXXXX

Proxy IP: XXXX

Incident ID: XXXXX (XXX = a bunch of numbers)

[AARPJanelleM]

@Mango808523 Here to help! I sent you a private message for more info: Private Messages - AARP Online Community