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Contributor

error 15 ipad app

I am trying to add the AARP magazine app to my ipad and get the error 15 message.  I saw that I should send a private message to get help, but I cannot figure out how to do that.

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Super Contributor

I googled this article about “error 15”. It may be security-related. The article suggests several things to check.


https://appuals.com/fix-error-code-15-this-request-was-blocked-by-the-security-rules/

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Community Concierge

@kb21222884 Let's look into it! Please ensure you are downloading the official AARP Publications app: https://www.aarp.org/publications-app/  Also, please uninstall the app and re-install it. The steps to send a private message can be found here: https://community.aarp.org/t5/Technology/How-do-I-send-a-private-message/ta-p/2185159 Feel free to send me a private message if those troubleshooting steps don't work!

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Contributor

I too am having the same issue. I have deleted and reinstalled the app several times and it’s still not working.

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Community Concierge

@gg976 Which app are you trying to access? 

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Contributor

I also have this same exact problem on my iPad. I first installed it on my iPhone okay but the text/screen was too small. I have tried uninstalling, etc. The app remembers the error 15 and bypasses the login screen most of the time. When I’m lucky, I’ll get the login screen, but I still get error 15. 

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Community Concierge

@Mango808523 Which app are you attempting to access- the AARP Publications app or the AARP Now app? 

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Contributor

Hi Janelle. I’m trying to use the AARP Publications app to view the magazine. https://apps.apple.com/us/app/aarp-publications/id690063178

But, when I log in with my AARP info, I get the following:

Access denied
Error 15
secure.aarp.org
2023-03-24 00:24:48 UTC
What happened?
This request was blocked by our security service
Your IP: XXXXX
Proxy IP: XXXX
Incident ID: XXXXX (XXX = a bunch of numbers)
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Community Concierge

@Mango808523 Here to help! I sent you a private message for more info: Private Messages - AARP Online Community 

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