Urgent: Unresolved Hotel Refund – AARP Travel Center (Expedia)

[LenaJ917026]

I booked a hotel through AARP Travel Center powered by Expedia for a six-night stay from February 8 to February 14, 2024, but due to horrible conditions, I checked out the morning after arrival. I submitted a complaint on February 9, 2024, and followed up again this past Friday, yet I have not received any response within the promised timeframe.

The hotel was completely uninhabitable. I requested a non-smoking room, but the room reeked of cigarette smoke, had two ashtrays, cigarette burns on the bed, and was filthy. The phone didn’t work, there was no hot water, the refrigerator and microwave were dirty with food residue, and the door lock was damaged, making me feel unsafe. I was unable to sleep because of the conditions, and I checked out at 6:00 AM on February 9.

Despite only staying one night under these conditions, I was charged $251.24 for all six nights, and the hotel has ignored refund requests. Since I booked through AARP Travel Center, I expect AARP and Expedia to take responsibility for ensuring I receive a full refund. I have photo evidence of the hotel’s conditions and am prepared to escalate this further to the BBB, my bank, and local authorities if this is not resolved.

I am posting here because my complaints have gone unanswered. Can someone from AARP Travel help me resolve this? This matter should have been handled already.

[Karyn8]

 Lesson learned, stay with established chains,  names like Hilton, Holiday Inn, Sheridan etc.....

Those pictures were disgusting, the health dept should shut them down.

What were you thinking when you booked a room for that rate?

[LenaJ917026]

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@LenaJ917026 wrote:

I booked a hotel through AARP Travel Center powered by Expedia for a six-night stay from February 8 to February 14, 2024, but due to horrible conditions, I checked out the morning after arrival. I submitted a complaint on February 9, 2024, and followed up again this past Friday, yet I have not received any response within the promised timeframe.

The hotel was completely uninhabitable. I requested a non-smoking room, but the room reeked of cigarette smoke, had two ashtrays, cigarette burns on the bed, and was filthy. The phone didn’t work, there was no hot water, the refrigerator and microwave were dirty with food residue, and the door lock was damaged, making me feel unsafe. I was unable to sleep because of the conditions, and I checked out at 6:00 AM on February 9.

Despite only staying one night under these conditions, I was charged $251.24 for all six nights, and the hotel has ignored refund requests. Since I booked through AARP Travel Center, I expect AARP and Expedia to take responsibility for ensuring I receive a full refund. I have photo evidence of the hotel’s conditions and am prepared to escalate this further to the BBB, my bank, and local authorities if this is not resolved.

I am posting here because my complaints have gone unanswered. Can someone from AARP Travel help me resolve this? This matter should have been handled already.

THIS WAS THE CONDITION OF THE ROOM!

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cigarette burns in the bed

[AARPConsumerCare]

@LenaJ917026 I am sorry to hear you weren't happy with your room. For assistance with requesting a refund for this booking, you can get in touch with the AARP Travel Center directly. You can reach them by phone at 1-800-675-4318. - Caleb G.  

[papawofboo]

Know it isn't any of my business but I just got to ask (why other 9 people didn't is beyond me) where and with whom did you book a motel room for $42 a night?