Problem logging on AARP publication app in my iPad (iPadOS 15.7.2)

[Sudhir12]

I am getting error message 

Access denied 

Error 15

i deleted and reinstall but same problem.

help..

[DanFan27]

Same here, I’ve rebooted several times deleted the app and still no success

[AARPConsumerCare]

@DanFan27 Let's get to the bottom of this! Please send us a private message here on the Community site, so we can get more information in order to complete an escalation. You can also reach out to us using one of these methods:

https://aarp.info/3epCObA. We look forward to hearing from you!  - Janelle M.

[AARPJanelleM]

@Sudhir12 Let's look into it! Please send me a private message with the email address you are using to try to login. Steps to send a private message can be found here: How to Send a Private Message

[WilliamE687676]

Ref: AARP publications -IPAP error.  

I found this tread and have the same code 15 error on my ipad.  I have deleted app and reinstalled but it does not resolve the issue. Works ok on iPhone.   Anything else to try?

[AARPJanelleM]

@WilliamE687676 Please ensure you are using iOS 13.0 or above. If you're still having this issue, please send me a private message with the email address you're using to login and any additional info or error messages that may be related to this issue. 

[bh29347569]

I am also getting the error 15 trying to login from a new iPad mini 6th generation. AARP Publications app. Can you help me please

[AARPJanelleM]

@bh29347569 Please try restarting the iPad and update it if needed. Then uninstall and re-install the AARP Publications app. Let me know if the issue persists!

[bh29347569]

Hi Janelle, thank you for responding. I have uninstalled and reinstalled the app several times. I have restarted the ipad and also done hard reset 4 or 5 times. I also reset my password on AARP as well. This is the only app that I am having issues with. It's a brand new iPad mini 6th generation running.  ios16.3. No updates are available for the app or for the iPad.  I have contacted AARP and Apple Support and still unresolved. Thanks for any assistance. 

[AARPJanelleM]

@bh29347569 Got it. This was escalated for further assistance when you gave us a call. You can expect to hear back within 3-5 business days. 

[WilliamE687676]

Update…. I am running the latest OS on iPhone and IPad but thought it would be good to share the fix I found.  Removing and adding back the app on the iPad still gave me the error code 15, so I did a hard reboot on the iPad ( volume up/ down and then hold power button till apple logo shows) and it cleared the error and it now works on the iPad.  Again, no problem with the iPhone.   Hope this helps others.  

[ckeeser]

I just installed the AARP Publications App and I’m getting the same error.   

[AARPJanelleM]

@ckeeser  I'm here to help. Please try uninstalling and re-installing the app. If that does not help, please send me a private message with the email address you are using to try to login.  How to Send a Private Message