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Problem logging on AARP publication app in my iPad (iPadOS 15.7.2)

I am getting error message 

Access denied 

Error 15

 

i deleted and reinstall but same problem.

 

help..

Community Concierge

@Sudhir12 Let's look into it! Please send me a private message with the email address you are using to try to login. Steps to send a private message can be found here: How to Send a Private Message

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Ref: AARP publications -IPAP error.  

I found this tread and have the same code 15 error on my ipad.  I have deleted app and reinstalled but it does not resolve the issue. Works ok on iPhone.   Anything else to try?

Community Concierge

@WilliamE687676 Please ensure you are using iOS 13.0 or above. If you're still having this issue, please send me a private message with the email address you're using to login and any additional info or error messages that may be related to this issue. 

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Update…. I am running the latest OS on iPhone and IPad but thought it would be good to share the fix I found.  Removing and adding back the app on the iPad still gave me the error code 15, so I did a hard reboot on the iPad ( volume up/ down and then hold power button till apple logo shows) and it cleared the error and it now works on the iPad.  Again, no problem with the iPhone.   Hope this helps others.  

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I just installed the AARP Publications App and I’m getting the same error.   

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Community Concierge

@ckeeser  I'm here to help. Please try uninstalling and re-installing the app. If that does not help, please send me a private message with the email address you are using to try to login.  How to Send a Private Message

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