Not Receiving my Purhcased Gift Card

[XiaojingZ772474]

I bought two large amount Gift Cards yesterday to book my cruise. While my friends received the card in minutes, I haven't received them yet. Called AARP mutliple times today and was told it will be 3-5 business days for them to process the escalation - which is not acceptable. I need the two gift cards to book my cruise and the room can be gone any minutes. Wondering if someone can contact me and help to prioritize my escalation.

[AARPConsumerCare]

Hello, XiaojingZ772474. I am so sorry to hear you have not gotten your gift cards for your cruise yet. I know that can be frustrating. If an escalation was created for you. The escalation has been forwarded to a specialist who is currently handling it. You can expect to hear from them within three to five business days from when the escalation was created. Thank you for your patience and understanding. - Amanda C. 

[XiaojingZ772474]

Received the Gift Card last night. Normally would not take that long but glad I got them.

[AARPConsumerCare]

Hi, XiaojingZ772474. I am so glad you were able to get your gift card. If there is anything else you need assistance with, please don't hesitate to reach out! -Amanda C.