@SundaiM393727 Hi Sam, thank you for taking the time to reach out and for being there for your father to provide the best care possible. I understand that you've tried to contact an Ombudsman already, but I still wanted to provide you with the info we have that may be able to help. I invite you to visit: www.aarp.org/findombudsman to locate an Ombudsman in your area. You can also reach out to the National Association of State Ombudsman Programs https://www.nasop.org/
For anyone having complaints or concerns about the care a loved one receives, we urge you to call 1-202-332-2275 or visit www.ltcombudsman.org
Also, Eldercare Locator is a free service provided by the U.S. Administration on Aging that connects you to services for older adults and their families. You can find local referrals from Eldercare Locator via: Website and Chat at eldercare.acl.gov or Toll-Free 1-800-677-1116, Monday through Friday, 9:00 a.m. - 8:00 p.m. ET