Mah Jongg Dimensions no longer working right

[SuzanneL145273]

I know this is not terribly important, but I like to play the Mah Jongg Dimensions game to help relax, as well as Dark Dimensions. The new “improved” games don’t work well. The background music plays during the commercials, the tiles sometimes disappear, sometimes there are no outer matches to click, and it doesn’t rearrange to give a new choice. We just have to pick a middle tile and hope it works. The game locks up frequently, causing us to have to refresh the page. If we try to click on the new 2x powerup, the game continues, but we can no longer rotate the tiles. Then, if all tiles are gone, the game just stops with no more tiles, but it never really ends to give the score. I wish they would either fix it or put it back the way it was. Is something being done about it?

[suzshark]

Thank you for this post. i have been playing Mahjongg Dimensions on AARP for years…to be honest, it is one of the reasons I renew my membership. This new “improvement” has been disastrous! The game constantly “locks up”…forcing a “refresh page”. It is extremely frustrating and takes the out of playing. Fix it!!! 

[hcrawford]

The game has changed and not for the better.  I don't like this new one at all.  I don't llike the posting that preceeds it.  I also find it locks up frequently.  I don't think it is my borwser or cooies.  I think they have changed the game.

[AARPConsumerCare]

Hello @hcrawford, I'm deeply sorry to hear about the issues you are having while playing MahJongg. The game may not be working or loading because of technical issues such as conflicts created by too many active cookies, lack of available cache to complete a task, and/or an outdated browser. To address this, please check the following link: https://aarp.info/3epAstc. If after doing this you are still having trouble, please send me a DM, and I'll be happy to check into this for you. - Daniela R. 

[PatrickC457168]

to the consumer care people:

i too, have had problems related to this game freezing up and now, the game not even registering my scores. this is happening, despite the fact i am cleaning out the cookie jar, so to speak, which, thereby should be reducing the threat of the game acting up, but it's not. getting rather frustrated at the negative nuances of this game every time i play, and i know i'm not the only one dealing with these problems. thank you!

[AARPConsumerCare]

Thank you for letting us know about this issue, @PatrickC457168. I can see how frustrating this can be, even after clearing cookies. Please send me a private message with your name, address and email to take a look into this further for you.

For instructions on how to enable your private messages, please check our article: https://aarp.info/47hWcl7 - Diana G.

[AARPConsumerCare]

I'm sorry to hear you're having issues playing Mahjongg, @SuzanneL145273. Sometimes the games may not be working properly due to technical issues, I'd recommend you to check if your browser is updated and clear cookies. Here you'll find the steps if needed: https://aarp.info/3epAstc If you're still experiencing issues, please send me a private message. Thank you! - Diana G.