Didn’t receive my gift cards after 72 hrs and multiple customer service calls and emails

[StephenN611904]

Still waiting for two cards. Representative stated it was “marked” like I’m a fraudster.

[AARPJanelleM]

@StephenN611904 I apologize for the delay, Stephen. Our escalations team is working to get to the bottom of this issue and you can expect a resolution within 3 days of the escalation being opened. 

[StephenN611904]

It was escalated Monday. I was charged and the charges posted already. Don’t understand why this is taking so long to resolve. Seems like an intentional delay. Don’t see any examples on this forum of others waiting so long to have their cards resent. 

[AARPJanelleM]

@StephenN611904 I followed up on your escalation and I see you spoke with our escalations team again today. Keep an eye out for those emails to arrive to your inbox by end of day. Let me know if you need anything further, we are here to help!