Cannot use reward points

[nancyp41565]

Since the AARP update I have not been able to use reward points for any type of purchase. It is frustrating when I would like to make a purchase 

[AARPConsumerCare]

@nancyp41565 I can definitely understand how frustrating this is, Nancy. Let's take a look at your account together. Are you receiving an error message when you try to use your points for a purchase? What exactly is happening? Please send us a private message with more info and your email address, so we can locate your account. You may need to enable your private messages first, learn more here: https://aarp.info/47hWcl7  - Janelle M.

[BtW751689]

so many members are seeking help.  aarp says the same thing to everyone.  if those people seeking help have to jump through all these hoops how is this progress?  since the same issue is being reported on a daily or maybe hourly or even minute basis, maybe aarp should just stop everything and start all over.

[AARPConsumerCare]

I understand your frustration with not being able to use your points @BtW751689. Can you send us a private message with the error you're receiving and your email, so we can locate your account? We appreciate you being part of the AARP Rewards program, and we'd be happy to help you fix this issue.

Brandon C