Accessing Games on AARP - Technical Issue RESOLVED! 3/27 12pm

[AARPTeri]

We are aware of an issue users are experiencing with accessing games on AARP.org.  We are working to resolve this ASAP.  Thank you for your patience.

UPDATE - this issues has been fixed!

[RickH766170]

No it did not resolve the issue

[RickH766170]

Tried again and it did not work , games still do not load

[AARPConsumerCare]

Thanks for letting us know, @RickH766170. I'll need some more information, so our team can take a look into this. May I know which games are not working for you? What error did you get? And, what device and browser are you using? - Diana G.

[RickH766170]

Using safari, games will not load. Word wipe, right again trivia and sports trivia, ballistic throwback Thursday crossword was puzzle not available. Everything is very hit and miss

[AARPConsumerCare]

@RickH766170, and what device are you using? - Diana G.

[RickH766170]

I phone 11. Games loaded fine until about 2 weeks ago when a change was made on your end with the page that opens when you choose games 

[AARPConsumerCare]

@RickH766170, I've escalated the issue you're having with our web team. You should receive an email from our team within 3-5 business days with a response on the investigation. - Diana G.

[dbleica]

It does seem to be working now, after clearing the cache again. 👏 Hope it stays that way! 🤞

[dbleica]

Sadly, it's not fixed.  Everything is just the same.  Games rarely open, if at all.

[AARPConsumerCare]

 Hello, if you continue to have issues with the games site, please follow the troubleshooting found here: https://aarp.info/3epAstc

Thank you. - Daniela R. 

[DonnaT70861]

Hurdle rarely loads these days - maybe 1 in 10 times I try to get in is successful.  

[AARPConsumerCare]

@DonnaT70861 Thanks for getting back to me. Have you had an opportunity to complete the troubleshooting steps I previously provided? Check out the details here: https://aarp.info/3epAstc  - Janelle M

[DonnaT70861]

Is the Hurdle no longer available?  When I try to open it I get an endless "loading" situation.  It is not listed on the link that shows "all games" that someone below posted.  

[AARPConsumerCare]

@DonnaT70861 Try this direct link to Today's Hurdle: https://games.aarp.org/games/todays-hurdle?intcmp=AM-A5GAM-AGC-AGCP&cmp=SNO-LITHIUM---&socialid=1324.... If you continue to have issues with the games site, please follow the troubleshooting found here: https://aarp.info/3epAstc  - Janelle M.

[mrbill7b]

I have been an AARP member for over 20 years and your website has become very difficult to use with your addition of pop ups that come at every turn and the push to siphon personal information at every click.  I cannot even get to the games when I sign in, therefore I must stay signed out to play any games. Then, your system is relentlessly pushing registrations to do anything on your site.  If this continues to go in the trend that it has been, getting worse all the time, I will stop using AARP.COM at all and probably stop paying any more membership.  AARP has become a greedy corporate entity.

[RalphS985423]

I agree with some of this, especially the constant pop ups and sliding sidebars while playing some of the games.

[AARPConsumerCare]

Hi @mrbill7b, are you still having issues with our website? - Diana G.

[DonnaT70861]

I am!  Haven't been able to load Hurdle for several days.  

[md14202184]

Having the same issue. 

[AARPConsumerCare]

Your games may not be working or loading because of technical issues such as conflicts created by too many active cookies, lack of available cache to complete a task, and/or an outdated browser. Please visit our help site: https://aarp.info/3epAstc for more information. -Carla S.

[tuilover]

Thank you for this link. I was able to play Mahjongg and a word game I can't recall the name of, but 10x10 still won't load. Should I report this as something new? It seems like enough people are still commenting about stuff not working that I didn't think it was necessary.

[AARPConsumerCare]

Glad to hear this worked for you, @tuilover. The 10x10 puzzle game is currently working. Are you getting an error when you try to play this game? - Diana G.

[KellytheBelly]

I have tested this, and I can access the games by going here: https://www.aarp.org/games/category/all-games/. I clicked on the game I wanted to play, and I got into the game. FYI.

[mw51907940]

This link actually worked. Thanks!

[KathyAndros]

So mad, this happens quite a lot. Was looking forward to relaxing and playing my regular games and can't access the page. 

[AARPConsumerCare]

Hi @KathyAndros, our team worked diligently to correct the issue on our website. I apologize for the inconvenience. Our website is working now. Are you still having issues accessing the games? - Diana G.

[TheLaz320]

Yes, quite a few games are not loading.  Crescent Solitaire, Addiction Solitaire, Blue Zones Mahjongg and a few others.  You click play and the word loading appears.  Nothing. 

[AARPConsumerCare]

@TheLaz320 Thanks for letting us know! The games are loading and working properly. Please complete the troubleshooting steps found here: https://aarp.info/3epAstc  - Janelle M.