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Community Manager
Community Manager

Video Preroll in Games

Thank you to all who’ve reported receiving repetitive ads before game play. The AARP team is diligently working to fix this. While they work on this you might see an "Oops!" message briefly appear in place of an ad. This should not affect your ability to play the game. We apologize for the inconvenience while we work to resolve this issue.

 

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Community Manager
Community Manager

Hi everyone! The issues we’ve been experiencing with video pre-roll have been resolved. We appreciate your patience as our team worked through this. Happy gaming!

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Honored Social Butterfly

I have been receiving this message and am currently unable to play at all.  Is this part of the same problem or something different?

 

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Community Manager
Community Manager

Hi @PattyDiane, yes, it's the same issue. Hopefully it will be resolved before too long. Thanks.

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