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Access Your Favorite Games

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Not able to access your favorite games? Many of our users simply need to clear their cache or update their browser in order for the new Games site to load properly. To do so, simply follow these instructions:


First, try clearing your cache with these instructions for popular browsers.


Chrome: https://support.google.com/accounts/answer/32050

FireFox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Edge: https://support.microsoft.com/en-us/help/4468242/microsoft-edge-browsing-data-and-privacy-microsoft-...

Safari (Mac): https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Safari (iPhone, IPad, iPod Touch): https://support.apple.com/en-us/HT201265

Chrome on phones and tablets: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en

Silk on Kindle Fire:  https://www.amazon.com/gp/help/customer/display.html?nodeId=201830160


Instructions may vary slightly depending on your browser version -- look for keywords like ‘Privacy Settings,’ ‘History’, and ‘Browsing Data’.


If clearing your cache does not improve your experience, you may need to update your browser to a more current version. To do so, follow these instructions:


Chrome: https://support.google.com/chrome/answer/95414

FireFox: https://support.mozilla.org/en-US/kb/update-firefox-latest-version

Edge: https://support.microsoft.com/en-us/help/4027667/windows-10-update

Safari: https://support.apple.com/en-us/HT204416

Safari on iPhone and iPad: https://support.apple.com/en-us/HT204204

Chrome on Android phones and Tablets (including Samsung and LG phones): https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DAndroid&hl=en

Silk on Kindle Fire: https://www.amazon.com/gp/help/customer/display.html/ref=hp_bc_nav?ie=UTF8&nodeId=200529680


Here’s some more general information about cache and browsers:


Why do I need to clear my cache?


Cache (pronounced CASH) is where your browser stores information about a website that you recently visited, such as images, text type, etc. The cache helps speed your internet experience since the stored information doesn’t have to re-download each time you visit the same site. Cache is usually emptied automatically but sometimes items get stuck in your cache. When websites have new content or new images, the information has to be download to your device all over again. If old cache interferes with the new information, it can cause issues, from the inability to see the new content, to content not loading at all. In those cases, you have to manually clear your cache.


Why do I have to update my browser?


It’s important to be sure your browser is up to date to keep it secure and compatible with new websites and web technology. Browser makers regularly release updates and patches to address security concerns and add new features.  Additionally, when companies around the web, including AARP, make new websites, they typically only optimize those sites for the last several release versions of most browsers -- it would be nearly impossible to optimize for all browsers and versions with so many out there!  Most browsers will send you a notification when it’s time to update. Some browsers have an option to update automatically when new releases come out.


More about browsers


A browser is the program you use to access the internet. You can usually tell what browser you’re using by hovering over its picture icon on your computer screen until the browser’s name appears. Some common browsers are:

Google Chrome

Microsoft Edge

Apple Safari

Mozilla Firefox

Microsoft Internet Explorer (IE)

Amazon Silk


Most phones, tablets and computers have native browsers built in, but also give you the ability to download other browsers.


Windows computers usually come with IE and Edge; iPhone, iPads and Macs come with Safari; Chromebooks and Android phones come with Chrome and Kindle Fire tablets come with Silk.


On most desktop and laptop computers, we’ve found the Chrome browser is often easiest and fastest. Chrome’s maker, Google, also makes it very easy to keep your browser up to date. To download Chrome, go here: https://www.google.com/chrome/


Internet Explorer (IE) is the oldest browser and Microsoft plans to stop supporting it in favor of the Edge browser. If you’re using IE, we recommend either downloading Chrome or switching to Edge.

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