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I am unable to load Think Memory. After selecting PLAY GAME, I get a white screen. I have cleared my cache & updated my system. Any suggestions? It's one of my favorite games. Weird. I'm not having trouble playing the other games.
Hi @RipCityGirl, thanks for posting here! We were able to reproduce the issue and would like to share some steps to help resolve this for you. We found the issue is due to blocking third-party cookies in browser settings. Please consider updating the Chrome setting to “allow all cookies” as follows:
Hello @RipCityGirl, and thank you for taking the time to report your experience. I also reproduced what you reported and escalated this to the appropriate group for resolution.
Hi @sandy , just wanted say as a New Member I luv your Customer Service. Thank you for caring about us! Nicole 🙂
@sandy wrote:Hello @RipCityGirl, and thank you for taking the time to report your experience. I also reproduced what you reported and escalated this to the appropriate group for resolution.
@RipCityGirl can you check and see if you can play now? It's working for me
and I want to be sure it is for you too.
@RipCityGirl, thanks for checking. I have a few questions and a few things for you to try. My apologies if you've already done some of these, but I want to be sure we're covering all options.
A coworkers of mine is also seeing the same experience as you. I've asked her to do a video that I will share with our support team. Anything you can provide will help.
Thank you!
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