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- Re: Empty space over the AARP heading.
Empty space over the AARP heading.
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Empty space over the AARP heading.
HELP! I do several crossword puzzles and play word games on the games site. There has always been an empty area above the AARP heading. This area is 1-3/4 inches high and in the past the heading has always moved up when I scrolled, getting out of the way and allowing full access to the game and/or puzzle. Now suddenly this isn't happening. The full game area is no longer displayed because this won't move out of the way, so how are we expected to be able to do the puzzles etc.
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Updated 3:00 PM: We’re narrowing down this issue and have determined this is effecting logged in users only and only on desktop.
A short term fix is for gamers to play in a non-logged-in state. However, a better alternative for those who want to play logged in (to save score and earn Rewards points) is to reduce the desktop screen size down a little to get the whole gameplay area in view. For instance, if you zoom down to below 90%, you should be able to see the whole gameplay area below the ad and red header bar.
Thanks for your continued patience as we work to resolve this glitch.
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You're welcome, @SassiLady, and thank you for bringing the issue to light. Enjoy your day!
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Sorry but I can't get the screenshot to show up something about an invalid HTML.
Okay what we see is the Red AARP banner and above it is a light blank area that is 1 and 3/4 inches high. Previous to yesterday we could scroll and the banner would move up into the lighter blank area allowing us to view the entire game/puzzle. As of yesterday the banner stopped moving when we scroll up or down.
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Hi, @SassiLady; @SBBucs2021; @fluffotis; @TimothyD474660; @SusanC5720; @grailqueen; @jasweet62, from what I understand, this is happening because an ad is absent. Because of this, you inadvertently may not be scrolling down the page far enough to get the empty space to retract. To be sure, please scroll until you see the footer, then scroll back up taking care not to scroll all the way to the top or the blank header will reappear.
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Good morning, @SassiLady, sorry to hear that! I've already alerted tech support but I know they'll need more info. May I ask which games you're playing, plus the device and browser? Also a screenshot of what you're seeing would be extremely helpful. Thanks!
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"I downloaded AARP Perks to assist in staying connected and never missing out on a discount!" -LeeshaD341679