Deal or No Deal FAQ

[AARPTeri]

What is Deal or No Deal?

Deal or No Deal is the officially licensed version of the wildly popular game show of the same name.

What is the goal of the game?

The goal of the game is to make as much money as possible!

How do I play?

To begin a game of Deal or No Deal, you’ll choose your personal briefcase from an assortment of 30 that each contain a dollar value inside -- as small as a cent and as large as $1 million. Then, for each round, you’ll choose several more cases to eliminate from the game. When you eliminate a case, the dollar amount inside is removed from the board. With some good luck, you’ll mostly eliminate the low-value cases!

At the end of each round, you’ll get a call from the banker, who will offer you some amount of money to walk away. Either accept the offer (DEAL), counter it, or decline (NO DEAL) and choose some more cases!

At the end of the game, if only your case remains, you can open it to see what you win.

When does the game end?

The game ends when you accept the banker’s offer (or the banker accepts your counteroffer) or when there are only two cases remaining. At that point, you choose either your case or the other remaining case and take what’s inside.

How many cases do I choose per round?

You’ll choose six cases to eliminate in the first round; after that, you’ll hear from the banker. The next round, you’ll choose five cases before getting a call. The next round will be four cases, and so on, with one fewer case to eliminate each round. Eventually, you’ll get a call from the banker after every case you eliminate.

How long do I have to consider the banker’s offer?

Not long! You get just over 10 seconds to make a decision.

What happens if I don’t respond to the banker in time?

If you let the time go by, the banker will take your non-answer as NO DEAL, and you’ll be asked to eliminate more cases.

Do I win real money?

No. However, the game remembers the cumulative amount of money you’ve won and displays it at the top of the game start screen.

Can I turn off the sound effects and music?
Yes. At any time you can click on the settings gear at the top of the screen and toggle the music and effects on and off.

[cd90156642]

The game only works once…then you never get to play again. Look at the high score of the day…

THE HIGH SCORE OF THE DAY IS 0 ZERO… Hint:  maybe that it isn’t working due to how it is on the AARP site….not something wrong with individual users.

[MonicaJ688485]

I would like to play

[Chuck1459]

 I found the $1,000,000 case on my 4th game and it would not allow me to play again.  I just thought that was they way it worked.

[sandy]

Hi @Chuck1459, congratulations on finding the $1,000,000 case! 🎉 Are you still having trouble playing the game afterward?

[cd90156642]

The game quit working over a week ago!

[sandy]

Hello @cd90156642, Sorry to hear that Deal or No Deal stopped working for you! Let’s see if we can help. Could you let us know what device and browser you’re using? Also, have you tried clearing your browser’s cache or using a different browser to see if that helps?

We’re here to help, but we need a bit more info!

[RussellZ71734]

I'm signed in as a memeber but while I get as far as the Green play button, once I push play, the green button fads to a light green shadow, but the game doesn't begin.

[sandy]

Hi @RussellZ71734 , and thank you for being an AARP Member! Since you're logged in, you’ll be able to find Deal or No Deal quickly under your Recently Played category on AARP Games.

As for the issue you mentioned—where the green Play button fades, but the game doesn’t start—thanks for the details! Let’s try a few quick troubleshooting steps:

• What device and browser are you using?

• Have you tried clearing your browser’s cache?

• Does the same thing happen if you try a different browser (like Chrome, Firefox, or Edge)?

[stelor]

Game not working

[sandy]

Hello @stelor, Thanks for letting us know you're having trouble with Deal or No Deal. To help us figure out what’s going on, can you share what device and browser you're using? It can also help to clear your browser’s cache or try a different browser if you haven’t already done so.

We’ll do our best to get you back to playing soon!

[ek2710]

this game is not working for me. I'm signed in as a memeber but while I get as far as the Green play button, once I push play, the green button fads to a light green shadow, but the game doesn't begin.

please advise. Thanks  (post edited to remove email address)

[sandy]

Hi @ek2710 , let’s try a few quick troubleshooting steps:

• What device and browser are you using?

• Have you tried clearing your browser’s cache?

• Does the same thing happen if you try a different browser (like Chrome, Firefox, or Edge)?

[RabbitRabbit]

I CAN'T PLAY EITHER

[sandy]

Hello @RabbitRabbit, Sorry you’re running into issues with Deal or No Deal! To get a better idea of what might be causing the problem, could you let us know which device and browser you’re using? Sometimes switching browsers or clearing your cache can resolve it.

Let us know, and we’ll be happy to help further!

[AARPTeri]

Can you tell us more about your issue?  You can also go to the game and scroll to the bottom of the page where there is a help link to get additional support for the game.  The game is working so we need more information to determine why you cannot play.  Thank you!

[AARPTeri]

Were you able to play the game later? It is working properly today.  If not you can utilize the Support links on the game page at the very bottom where you can get additional help.

[Winter2025VA]

[Sunday 3/9/25] @ek2710 , the AARP Crew @AARPConsumerCare ONLY work weekdays 8am to 8pm ET. I am sure they or the AWESOME @AARPTeri will respond TOMORROW [Monday]. Good luck, Nicole  👵

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[*** @ek2710 wrote:

this game is not working for me. I'm signed in as a memeber but while I get as far as the Green play button, once I push play, the green button fads to a light green shadow, but the game doesn't begin.

please advise. Thanks. ***]

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[cd90156642]

Why is the game not working today?

[sandy]

Hi, @cd90156642. We’ll need a bit more information to help out. Are you, by any chance, getting stuck on a loading screen like the one shown below after clicking the Play button and watching the ad?

If so, does refreshing your browser help resolve the issue and let the game load properly?

[cd90156642]

The loading screen never loaded. Why does the game which worked for a week…not have any scores displayed? Also for the week I played my score never displayed. The info about scores appears that no one ever played!?

[sandy]

Hi, @cd90156642. Thank you for following up. It can be frustrating when things suddenly stop working as expected.

To clarify, it sounds like the game isn't loading past the initial screen now. Does the issue happen in a specific browser or device or across multiple ones? It's unclear if you're playing via desktop PC/MAC or mobile device. Please confirm.

As for the scores, this particular game doesn't have a leaderboard. Instead, it tracks the cumulative amount of money you've won and displays that total at the top of the game's start screen. So, while it may look like no one has played based on leaderboard expectations, that's just the design of this game.