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Backgammon will not keep my score, why is that?

  I've been playing backgammon on this system for about two years.  When I first started, every time I finished a game, I got a score.  Then it quit keeping score.  I tried to get help via Arkadium as they advertise, they were -0- help.  I went to Norton's help to see if there was something I could turn off that might be causing this.  They had no idea.  About 3-4 months later I get an email from AARP Help people and they said to try clearing my browzer and my cache's?  I did this and it did start working after about 2 months of trying this every day.  Then about 4 months ago I stopped again.  I can't get through to anybody that can help me with this?  Any ideas?  

 

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