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Hotel Booking and Communication Problem

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Booked a hotel room through  AARP Expedia, Itinerary # 7451025092272. Upon receivng confirmation email I learned the hotel had the totally unexpected policy of no checkins after 9 PM. We planned to arrive at 9:30. Called the hotel. They could not accomodate the late checkin. They cancelled my reservation  and told me I also needed to cancel through Expedia. I have spend well over 30 minutes on hold ... still no answer. When I go to customer service online and click on "send an email" ... no email link or address appears. Extremely frustrated with the service from AARP — dark spot on a very fun vacation. Hopefull someone will contact me and provide assistance.

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