Can you cancel and get a refund when the hotel is gross?
I tried to cancel a second night of a hotel itinerary because the hotel was not satisfactory.
#1 they had already charged my card, even though the AARP Expedia website said pay on arrival.
#2 The mattress smelled like urine, the lamp was dusty, the wall heater was filthy, and even the drapes had a large dirt stain. The hallway smelled like Marijuana and cigarettes. In short, it did not match the pics and description.
Upon waking up, I went to the desk and tried to cancel the second night night, but the desk clerk just brushed me off. I called AARP-Expedia, who then called the hotel. Again, the refused to refund me. I left and found another hotel, because no way was I going to sleep on a mattress that smelled like urine.
I lost that money, and now I’ll struggle to pay my house payment. I’m disappointed with AARP Expedia and AARP. Not sure I should ever book with them again.
had a similar experience on same trip - the hotel was nothing like represented on the site, plus they were doing remodeling and it felt very unsafe.