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Info Seeker
Posts: 1
Registered: ‎03-20-2011

Re: staying sharp scam

Message 1 of 15 (13 Views)

Thanks for providing a phone number! I was not impressed either and thankfully cancelled before being charged the ongoing fee!

Info Seeker
Posts: 2
Registered: ‎05-20-2016

Re: staying sharp scam

Message 2 of 15 (455 Views)

I could say the initial $5.99 was worth it, but I sincerely doubt it.  There wasn't anything particularly interesting, helpful or valuable. But for five bucks I bit the bullet and went ahead.  THEN came the $35.99 on-going fee, which was not okay with me.  There are literally dozens of "self-help brain boosting" apps online for free.  You just have to search for them, but honestly that wasn't a problem at all.  My experience with AARP was good, all I had to do was call their customer service @ 1-888-687-2277.  From reaching out for help with this charge, it was less than 5 minutes before I had my refund processed and the assurance that I would not be billed again. You can check online for the apps which will offer a huge selection of apps you may or may not like, but at least they are free and fun. 

Info Seeker
Posts: 2
Registered: ‎05-20-2016

Re: staying sharp scam

Message 3 of 15 (460 Views)

I agree with you completely.  I did subscribe to the staying sharp program but regretted it within a month. The questionable issue for me was that the program "benefits and services" were essentially non-existent.  The program wasn't particularly new or inventive, and I found literally dozens of on-line"memory boost" type of apps free of charge or membership requirements.  But I must say when I called AARP and explained my problem which was automated billing without current authorization, the rep was immediately understanding and helpful.  I was connected with a secondary agent who instantly refunded the $35.99 charge to my bank.  I think AARP can probably find an alternative program for its members, but at this time "Staying Sharp" is what's on offer.  If enough members voice their concerns over this useless and expensive program, I also believe we will see some changes for our benefits.  Thanks to the service reps at AARP who quickly resolved this issue.  

Info Seeker
Posts: 1
Registered: ‎09-17-2017

Re: staying sharp scam

Message 4 of 15 (790 Views)
Agreed 100%
Already a member and they want to soak you for more money. Seems like there is less and less value to this organization...OM.
Info Seeker
Posts: 1
Registered: ‎09-05-2017

Re: staying sharp scam

Message 5 of 15 (1,067 Views)

I just joined AARP because of their touting 'brain games' and evaluations. Right off the bat I see an additional charge plus the negative comments of other members. I am already doubting the value of this organization. Seems like they are just another money making scam outfit that's capitalizing on older Americans. Such B.S.!

Info Seeker
Posts: 1
Registered: ‎12-04-2016

Re: staying sharp scam

Message 6 of 15 (1,668 Views)

The membership fee at Staying Sharp is for the testing, exercises, and assistance with many brain functions. AARP recommends its use for those that need it. I paid the membership fee for Staying Sharp and I really like their site.

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Info Seeker
Posts: 1
Registered: ‎03-06-2016

Re: staying sharp scam

Message 7 of 15 (2,715 Views)

They just charged our credit card without our authorization. I wrote them, and AARP requesting a refund. I also encouraged AARP to cancel any association they have with Staying Sharp, because of their unacceptable business practices.

 

Frankly, it also motivates us to review the value of our membership in AARP as well.

Info Seeker
Posts: 1
Registered: ‎04-06-2013

Re: staying sharp scam

Message 8 of 15 (3,194 Views)

I started to sign up and took the first preliminary part but then backed out because it looked fishy.  Wish I had given them my currently inactive email address.  Entries here sound like I will be getting stuff from them rather I want it or not.  I agree, Not very cool of AARP to send us to these people.  So far the best thing, other than the discounts, I've gotten from AArp is a free health tracking app for my iphone.

Community Manager
Posts: 1,454
Registered: ‎10-09-2007

Re: staying sharp scam

Message 9 of 15 (3,376 Views)

@n866081s 

We are sorry your experience with Staying Sharp has been frustrating to you.  Please call our membership department at -1888-687-2277 or send an email to member@aarp.org with these same specifics and they will assist in getting this issue resolved.

 

 

AARPTeri
Info Seeker
Posts: 1
Registered: ‎01-05-2017

Re: staying sharp scam

Message 10 of 15 (3,405 Views)

I couldn't agree more! I tried to cancel my subscription after the first month, but continued to be charged. Then I went back and read the small print, which just says "If you would like to stop receiving Staying Sharp emails but continue to receive other emails from AARP, then please click here to unsubscribe." There were no options for unsubscribing to the program or canceling the subscription. So you don't get the email any longer (keeping Staying Sharp off the radar) but you keep paying. My bad for not reading the small print, but also not what you would expect given the claim that you can cancel at any time. I looked everywhere on the web to find out how to cancel, and after 20 minutes of searching found an email address for a help desk, which sent me to an AARP member services number. The first rep I got couldn't find out how to help after searching for 15 minutes in her system. I called back and got another rep who was eventually able to figure out how to cancel the subscription. This feels like one of those scams on older people that you read about in the news, not the kind of thing I'd expect from AARP.