The issue has nothing to do with Medicare or Hospice. The problem is that my mother tried numerous times via snail mail, fax, and phone, to cancel both her UHC plans due to the coverage she had with Hospice and knowing she wasn't going to need/use anything else. We have a paper trail of her attempts, and for months, she continued to get billing statements. Every month she wrote back saying she had canceled, providing her documentation. Each month, UHC wrote her back acknowledging that she was trying to cancel and each month giving her a different explanation of what she had "done wrong." She tried her best - she was hard-of-hearing, old, frail, and dying. But she was cognitively intact and knew exactly what she was doing. Where is the advocacy for our venerable older adult population in this scenario? Where is the compassion? What kind of customer service is this?
As recently as yesterday, my sister (Executor) spent 6 hours on the phone with UHC being given the "run-around" just like our mom had been given. At one point, while my sister was on hold, UHC turned this $309 bill over to a collection agency!! Where is the respect and understanding for a nonagenerian (almost 100 years old) who had, in all good faith tried to cx her coverage to save money as many people on fixed incomes would do?
This is surely UHC's business, but we have already tried talking to them. AARP endorses UHC plans - it is right on all the literature and insurance cards.
As a gerontology professor, I can assure you that this kind of treatment for a 99 1/2 year old American, is reprehensible at best. The family feels that our mother was taken advantage of due to her age and frail condition and that she was mistreated by a large organization that is supposed to be a friend and advocate for older adults.