Would not recommend Consumer Cellular

[JulieL222955]

Greetings,

Over a year ago I started my mother on a CC plan to help her save money. Over the past few months her health has declined but we kept the phone active for emergency purposes. Even though she had not been using we kept paying. This past week we had to move her to a Memory Care facility. Her CC bill was the last thing on our minds. Yesterday I received notice of the monthly charge. When I called to cancel the representative had no clue what memory care was or quite frankly could have cared less. I asked her to cancel the phone immediately and refund any portion available to my mother's card.  Oh can't do that it's autopay and CC does billing in arrears so payment yesterday only paid until 5/15/25. She would owe till 6/15/25. Ok she's not used the phone since 5/16 but ok. Called back to speak to a supervisor - the next rep was better but still could not assist and did not see any notes from previous rep. She then sent me to a supervisor who promptly told me he couldn't refund and or adjust and or change the billing system. I offered to pay from 5/16-6/5/25 the amount due so that the account would close with no worries to my Mom (my family now that we have to take over the admin of all billing) since again she is in memory care. He couldn't do that - no prorates and didn't know how to calculate the number of days to charge me even if he could. He stated we provide a service and it's not our fault if the consumer is unable to use the phone. Zero customer service Zero compassion. They get Zero.  Save your $$ and go with a reliable carrier that can make adjustments to a customer's service and experience. 

Julie 

[AARPConsumerCare]

@JulieL222955, we appreciate you letting us know about this. We're sorry to hear you're having trouble with one of our benefit providers. We are listening and would like the chance to help as soon as possible. Please visit https://help.aarp.org/s/article/contact-aarp to chat, text, or speak with a representative who can get you in touch with our Member Relations team. - Brian S.

[dougi]

YOu can NEVER leave this CC with your number.  I've lost 2 phone numbers because they refuse to release them regardless of my and my carrier's efforts.  Every carrier I've spoken with said CC is the WORST company to get a release from.  Stay away if you want to keep your number if/when you leave!

[AARPConsumerCare]

I can understand your frustration, @dougi. We are listening and would like to hear more about your experience. Please visit https://help.aarp.org/s/article/contact-aarp to chat, text, or speak with a representative who can get you in touch with our Member Relations team. - Daniela R. 

[papawofboo]

I like the part where you say, "The get zero." That's what I told the other people that have a problem with this company.

We know that AARP knows about the poor customer service, I wonder if Ted Danson does.