The Hartford bad customer policies - cannot re-sig...

JenniferW967871 · ‎10-20-2023

So I only had the Hartford for about a year and a half when I was in a fender bender and decided to sell rather than fix my car. Since I did not plan on buying a new one for a few months I cancelled my policy. I take partial responsibility for what happened next since I did not do my research. I was never told by any of the reps I spoke to that if I cancelled my policy and went uninsured for over 30 days I could not re-sign up with them, further I just got an email from their legal dept that it will be over a year before I cold re-sign up with them if I wanted to use them again, which is beyond ridiculous. Obviously I will not be using the Hartford again as my insurer with such ridiculous policies and bad customer service.

MariamaA859467 · ‎10-23-2023

Hi @JenniferW967871, here to help! We certainly understand your concern regarding the AARP Automobile Insurance provided by The Hartford. We would be glad to work with the Escalation team at The Hartford to have this investigated for you. If you are still having difficulties with The Hartford, please either give us a call at 1-888-OUR-AARP (1-888-687-2277) to request an Escalation or send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPMariama A” into the “Send to” box https://community.aarp.org/t5/notes/composepage . Please provide the following details in your message:

Full name
AARP Membership # (or home address)
Phone # and email address to contact you
Description of your issue

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

Sincerely,

Mariama A.

JenniferW967871 · ‎10-23-2023

Thank you for your response but I found a company to use and have no desire to go back the Hartford.

Tempest332 · ‎11-01-2023

This is unfortunately becoming like the penalties you are charged when you drop health insurance, being uninsured for one reason or another puts you in a "risk" category.

Eagerly awaiting my renewal bill from Hartford (not). 😕