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REPLACING OUR AARP CREDIT CARDS WITH BARCLAY BANK CARDS - SEE POSTSCRIPT WRITTEN 09/21/21 and 09-24

Has anyone else been concerned about the closing of our current AARP credit cards and its effect on our credit scores? We've had our VISA for many years and have built a lot of history with them. Now AARP is going to CLOSE those accounts and replace them with a new one that won't have any history. Just closing the account will lower our scores significantly. We, for one, don't want to use the Barclay cards, which offer significantly less rewards, so the total amount of our credit will be reduced, another factor in the building of our credit scores.

 

What do you think?

 

POST-  Postscript 09-21-21: To head off what I was sure would be a catastrophe, and after looking up references on Barclay, we created a new Chase CC account (on August 12th, received it on the 15th), set up our auto-pay bills, and set up the new account for auto-pay from our bank. We paid off the balance on the old AARP account by 09-08-21, and cashed in all our rewards. Then today, we activated the Barclay account (online) and immediately canceled it (by automated phone call). We're in the process of setting up a second Chase card to compensate for the first CC account lower credit limit. Guess we're  lucky to have managed to get through to our Barclay account. Keep trying, folks, and don't hold back on your comments to both companies. They certainly could have done a better job of planning all this. Giving their customers a voice in the choice should have been STEP NUMBER ONE.

 

AND yet another POSTSCRIPT on 09-24: Today Barlcays was daring enough to send us a 'welcome' email with a reminder to activate our card, to which we replied,

 

"Thanks, but no thanks!

 
We didn't, and don't, want your card. We have already activated and immediately cancelled our Barclay cards.
 
For those poor folks who are, to this day, still trying to activate their card or just talk to a live person at your company, we extend our sympathy. Your company has made what should have been a direct and automated process so overly labor-intensive for so many seniors that you won't soon be forgotten or forgiven.
 
Shame on AARP for choosing you and shame on you for being so ill-prepared to handle the conversion.
 
Signed, 'notsoyoung'
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Trusted Contributor

I had a career in IT also and I couldn't agree more.

Honored Social Butterfly

I have had problems and posted on them in here. They have been worked out but new ones arrive every time I sign in to check my account. This evening they asked me challenge questions. Some of the questions I never gave them so they had no answer. One time they rejected my sign in, and gave me another set with a question I never gave them. This time they took my answer and I got in. Makes no sense.

It should be evident to all this program is a total mess and the mess is not going to end any time soon since the Bank just creates additional problems.

AARP should end the program now and find a new bank, then go back to putting members first not money for AARP. We still have heard nothing from AARP leadership on this mess. Why?

Periodic Contributor

You are so right about the sign in.  I don't get any challenge questions, but I do have to jump through hoops to sign in every time since 9/20. Like 5 pages worth. First you log in with user name and password (this should be the end of it, you would think!) then next page you have to fill in the last 4 digits of your SS, your birthdate, your 16 digit card number, your security code, hit enter, then check the box for a method (text, phone, or email) to receive your secure pass code, then enter that. Then you are asked if you want to change your password, select NO.  Then you have to enter your d**n password AGAIN.  5 separate pages!  I have signed in over 20 times and it does this every time.  I sent a message (because you can't get through on the phone).  Here is an excerpt from Barclays: "We are terribly sorry for any frustration the website security features may be causing and we would be glad to provide further direction in regard to this matter. We can confirm that our system will randomly challenge you with security questions or a Securpass code. In addition, this will also occur if we don't recognize the device from which you are attempting to log in to your account. Our security measures are in place to protect our cardmembers but please know that we are continually striving to improve upon our security protocols and to make your online servicing experience easier. We do understand your concerns and once again apologize if we did not exceed your expectations in delivering quality services. We will certainly forward your remarks to the accurate department for review."

Periodic Contributor

If only this would work. Answered all of the challenge questions. Entered social security number, birth date, etc. and guess what??? None of it matches their records!  And now they have locked me out from trying to log in.

So cannot log in. Back to square one tomorrow. Card is activated as my 85 year old mother has been able to use it for groceries and at the doctor for her copays. But I cannot see the statement or make sure that the auto pay worked as I cannot log in. Ugh.

 

Periodic Contributor

This is neglect and elder abuse! They have had LOTS of time to straighten this out and ANSWER THE G.D. PHONE!!! It is RUDE to say the least to make myself and other's wait for HOURS that's HOURS to fix THEIR problem!!!!!

Honored Social Butterfly


@ToddH320656 wrote:

If only this would work. Answered all of the challenge questions. Entered social security number, birth date, etc. and guess what??? None of it matches their records!  And now they have locked me out from trying to log in.

So cannot log in. Back to square one tomorrow. Card is activated as my 85 year old mother has been able to use it for groceries and at the doctor for her copays. But I cannot see the statement or make sure that the auto pay worked as I cannot log in. Ugh.

 


It is about time AARP reps. in here get involved in what is happening and get the problem solved for this member. What the Bank and AARP are doing is elder abuse. No E mails from the member. A phone call to the member then a phone call with the member, bank, and AARP people on the line and solve the problem. This has been going on for to long and it not being solved shows how bad the bank and the AARP people who put this  program in are.

By the way we have still not heard from AARP Senior Leadership about what they are going to do about this total failure forced on members.

Periodic Contributor

@john258 

AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Barclays. We’d be happy to forward your concern to the Escalation team we work with at Barclays for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPLakeisha” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:

  • Your first & last name
  • AARP membership number (or home address)
  • Best contact phone number

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

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Honored Social Butterfly


@LakeishaT901230 wrote:

@john258 

AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Barclays. We’d be happy to forward your concern to the Escalation team we work with at Barclays for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPLakeisha” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:

  • Your first & last name
  • AARP membership number (or home address)
  • Best contact phone number

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!


Suggest you read my post and look at the date. The member I was talking about needed help with his 85 year old mother so please do not answer me with the canned reply.  Take my suggestion and call him then get the bank to solve the problem.

I realize you did not cause the problem but are stuck with the mess created by another arm of AARP. I sure hope you are letting the upper end of the Chain of Command know what a mess they created, and telling them to come clean with all the members they have hurt, and how many members say they are leaving both AARP and the Bank. What they did on this project is show all how to destroy what is a fine Organization.

Regular Contributor

Are you also getting email notifications saying there is a secure message , like this.."

You have a new message in your secure inbox on our customer website. To view your messages, log in to BArklaysus and click on the New Messages link above the image of your card or click on the button below.",  and finding no new messages? that seems to be another problem they have. not to mention that the new messages link above the card image never shows anything but a 0, even when there are messages!
 
Regular Contributor

On thing I've noticed... I get a lot more challenges when my VPN is turned on... looks like using a VPN triggers more challenges to logging in.

Trusted Contributor

The whole process is absolutely ridiculous.

Newbie

Worst experience ever… no live person at Barclays .. tried multiple times never answer tried different times day and chat / never answer / cashed out rewards for membership 2 weeks ago - never posted to Aarp — unclear statements. Had balance and paid off / then another balance popped up / no one to help me / I paid it and canceled/ had to do that automated - wrong move Aarp/ my chase Aarp card I had no issues with / don’t get it ! 

Regular Contributor

After reading this I realize I am not alone..... we did not have the Chase Travel Rewards card, but we got the Barclays travel Rewards card... I, too, had lots of problems getting the card activated.... I was able to create  Barclays account days before I was finally able to activate the card. And, I noticed that every time I logged into the account, the pages shown and the info on those pages was slightly different.

my main gripe is that even though documents from AARP showed that card accounts other users would receive a separate card with a unique number, we never received a card for the other user... Me! so about 6 days ago I logged on to the account and added myself as another user. Today I checked the Barclays account, and account  still shows no other user on the account. I'm researching other cards and will be paying off and cancelling the Barclays card ASAP...

 

Added today 10/4/21... Anybody beside me think that the responses from AARP are robot generated? I've scanned thru many and they look like bots to me...

Moderator
Moderator

@BobtheScott 

AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Barclays. We’d be happy to forward your concern to the Escalation team we work with at Barclays for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPLakeisha” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:

  • Your first & last name
  • AARP membership number (or home address)
  • Best contact phone number

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

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I was able to use the automated phone responses to find my account info... All ID info was accepted. 

I am on hold now for close to 4 hours, trying to get:

1- No new card delivered.

2- Full Account number, as when trying to set up Online Access, there are security error. 

Also- There is a secondary thread INRE: Interest rates. Mine was 12.49% (Other thread listed one of the posters interest at under 7%) at Chase... I haven't been able to contact anyone at Barclay, as I said, but there minimum appears to be 16.74%. That's a pretty significant increase, to say the least, and considerably higher than other comparable rewards cards. (see BofA).. Chase's rewards were more than adequate.. 

 

UPDATE 10/06/21... 

Please note.. Initial mailing was done to a "previous address". Not sure why. 

After a 6 hour or so wait I finally got connected to a Relationship Analyst, aside from the wait time, the Analyst was extremely helpful and knowledgeable....  

Got the address issue straightened out, new card arrived today, old card was cancelled (although it still shows in my accounts?). 

Got the information on the interest rates for existing balance and new purchases, same as Chase. 

Thanks.. 

 

 

 

 

Periodic Contributor

@StevenF161707 

AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Barclays. We’d be happy to forward your concern to the Escalation team we work with at Barclays for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPLakeisha” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:

  • Your first & last name
  • AARP membership number (or home address)
  • Best contact phone number

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

 

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Contributor

Shame on you AARP. Waited HOURS to talk to a Barclays phone rep. Travel rewards with Barclays DO NOT include booking cruises. Chase did. You took away any real rewards when AARP switched from Chase to Barclays just to bring in more revenues to AARP. You do not help seniors.

Jim K

 

Contributor

You might want to share that with Barclays. I don't mean talking to someone in an overworked call center, that's not designed to address what you want. SOMEONE at Barclay's would like to know how to get, retain, and develop your customer loyalty. It's a shame that trail wasn't blazed before putting you in this position.

Periodic Contributor

My card is finally activated.  Yea!  Called the president of Card services and they contacted security.  They had the wrong birthdate on my account.  Not sure if that was from AARP, Chase, or just an error in the system.

Trusted Social Butterfly

How did you contact him?

Periodic Contributor

It is a commonality as I had the same issue with my bday, and other's have had the same... AARP is responsible and ironic that they abused seniors

Periodic Contributor

I think the majority of people who had activation issues were related to incorrect birthdates being transferred into the Barclays system.  Such a poorly executed transition - by an organization that is supposed to advocate for seniors!  What a disconnect.  Follow the money on this one....

Contributor

Barclay is offering a 100.00 bonus if you spend 500.00 in the first 90 days of opening your AARP credit card. The problem is, this is ONLY available for NON-AARP members. AARP members DO NOT get this bonus offer. We get nothing but problems from this card. Shame on AARP for forcing seniors to put up with all these problem issues and not helping us. Their apologies are useless, we want solutions.

Periodic Contributor

So after many many many hours on the phone my mother actually did receive a call back from a Barclay representative assuring her that her card was not closed. It was active and ready to go. She is still using my credit card for any auto pays because she has not been to a store to make an inexpensive purchase to see if the card works.

However I have tried to create an online profile/account for her today and yet again received the error message that they couldn't go through with the process to complete the profile.

I think that my current thoughts towards Barclay and AARP are not kind ones and best not verbalized LOL.

Can anyone offer some help to figure out why after 1 week still I cannot create an online account?

It is beyond exhausting and I just cannot wait to straighten this out so we can leave it all behind us and not renew our AARP membership.

AARP CUSTOMER SERVICE REP CAN YOU HELP?

 

 

Periodic Contributor

Was just wondering if we'll get a tax deduction for the 1% of every one of our purchases that gets "donated" to the AARP Foundation?  Likely not.  I'm currently looking for a credit card with better benefits and will change to it as soon as I've reviewed the options.  I wish there was a way to opt out of contributing to the Foundation with every purchase I make, but it doesn't appear that's possible except for dropping the Barclay's Essential card, which I will do soon.  BTW--great name, since this card appears to be VERY essential to AARP.  

Periodic Contributor

I'm with you!

My objections to this mess are too many to name. One week post changeover and I am on my 6th hour on hold trying to correct phone numbers that are 10 and 11 years old. Will be so glad to finish dealing with Barclays. All the AARP people say is that they will escalate the inquiry. When I send them the info they request, they send another e-mail form letter asking for the same information. AARP is on my sh^&*&^% list as well as Barclay. What idiot thought this was a good idea?

 

We intend to go to Chase this week and open an account. We reviewed all previous communications and saw NO opt out information regarding the transfer to Barclay. Once the errors on Barclay are corrected, let it rot.

 

BTW - I went through this with a major member card changeover a couple years ago. Smooth as glass, no errors, no issues, no problems. It CAN be done.

Regular Contributor

Vic I am on this newer site, since other called Solved only had few comments. Now am trying to read latest info from other struggling members. I guess only way I cancel card I rec from Barclays is to activate it or go online & set it up which I tried wks ago, it accepted my Birthdate !!! But next ? Was what was my security code!!!! Yikes!!! I guess was being forced to open online acct which I have never done on any financial accts, always get paper stmts for yrs. Soooo I stopped was going to cut up card since new Chase card was approved so quickly, stating a CL any, card should arrive 3-5 days so can call sewer co to fix my old line from 1946 before floods basement like happening to neighbors near me. I so very thankful I applied from phone to Chase for Freedom unlimited card!! I was Praising God for HIS help!! My ? is if I had zero bal & all 5 automatics removed & had stopped using Chase card, but had gotten Barclay one, can I just cut up B card & be done?? I do not want to activate just to get a security code, don't want advice from AARP or Barclay, is there any one can advise me?? Thank you.

 

 

Regular Contributor

I too went to Chase website on 10/3, also got a card approved with great credit line, will have my new card in next few days... I will be cancelling the Barklays card the day I receive the new Chase card. yes, it appears that we do have to activate the card/set up the account with BArklays before we can cancel the card...

Community Concierge

Hi Nancy, AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Barclays. Speaking with Barclays directly would be the best and fastest way to get your concerns resolved. We’d be happy to forward your concern to the Escalation team we work with at Barclays for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPAngelaC” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:

  • Your first & last name
  • AARP membership number (or home address)
  • Best phone # and email address to contact you
  • Description of the issues you are having with your AARP Credit Card

You can also call us at 1-888-OUR-AARP (1-888-687-2277) to request an escalation and provide this information as well. We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

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Honored Social Butterfly

I wanted to have a VISA Card and with the changeover all my Credit Cards were Master Cards. Signed into the Chase web site this evening and got one of the Chase Cash back Visa cards. Took me less than 10 min to complete the app form. Signed off from the Chase Web site and there was an E mail in my in box from Chase. I was approved and will have my Visa Card in 3 to 5 days.

That to me is great service.  I got my 3% dinning discount back to.

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