AARP Eye Center
- AARP Online Community
- Games
- Games Talk
- SongTheme
- Games Tips
- Leave a Game Tip
- Ask for a Game Tip
- AARP Rewards
- AARP Rewards Connect
- Earn Activities
- Redemption
- AARP Rewards Tips
- Ask for a Rewards Tip
- Leave a Rewards Tip
- Caregiving
- Caregiving
- Grief & Loss
- Caregiving Tips
- Ask for a Caregiving Tip
- Leave a Caregiving Tip
- AARP Help
- Membership
- Benefits & Discounts
- General Help
- Entertainment Forums
- Rock N' Roll
- Let's Play Bingo!
- Leisure & Lifestyle
- Health Forums
- Brain Health
- Conditions & Treatments
- Healthy Living
- Medicare & Insurance
- Health Tips
- Ask for a Health Tip
- Leave a Health Tip
- Home & Family Forums
- Friends & Family
- Introduce Yourself
- Housing
- Late Life Divorce
- Our Front Porch
- Money Forums
- Budget & Savings
- Scams & Fraud
- Retirement Forum
- Retirement
- Social Security
- Technology Forums
- Computer Questions & Tips
- About Our Community
- Travel Forums
- Destinations
- Work & Jobs
- Work & Jobs
- AARP Online Community
- AARP Help
- Benefits & Discounts
- REPLACING OUR AARP CREDIT CARDS WITH BARCLAY BANK ...
REPLACING OUR AARP CREDIT CARDS WITH BARCLAY BANK CARDS - SEE POSTSCRIPT WRITTEN 09/21/21 and 09-24
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
REPLACING OUR AARP CREDIT CARDS WITH BARCLAY BANK CARDS - SEE POSTSCRIPT WRITTEN 09/21/21 and 09-24
Has anyone else been concerned about the closing of our current AARP credit cards and its effect on our credit scores? We've had our VISA for many years and have built a lot of history with them. Now AARP is going to CLOSE those accounts and replace them with a new one that won't have any history. Just closing the account will lower our scores significantly. We, for one, don't want to use the Barclay cards, which offer significantly less rewards, so the total amount of our credit will be reduced, another factor in the building of our credit scores.
What do you think?
POST- Postscript 09-21-21: To head off what I was sure would be a catastrophe, and after looking up references on Barclay, we created a new Chase CC account (on August 12th, received it on the 15th), set up our auto-pay bills, and set up the new account for auto-pay from our bank. We paid off the balance on the old AARP account by 09-08-21, and cashed in all our rewards. Then today, we activated the Barclay account (online) and immediately canceled it (by automated phone call). We're in the process of setting up a second Chase card to compensate for the first CC account lower credit limit. Guess we're lucky to have managed to get through to our Barclay account. Keep trying, folks, and don't hold back on your comments to both companies. They certainly could have done a better job of planning all this. Giving their customers a voice in the choice should have been STEP NUMBER ONE.
AND yet another POSTSCRIPT on 09-24: Today Barlcays was daring enough to send us a 'welcome' email with a reminder to activate our card, to which we replied,
"Thanks, but no thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
I share your anger and frustration. It is a royal fiasco. I have been waiting for a refund from a merchant since September 19th. It amounts to 1800 US DOLLARS. All the clowns at AARP and BARCLAYS keep telling me it is due to the transition! I now have a CAPITOL ONE card and will not renew my membership at AARP. I certainly will not pay my bill until all is refunded.
It is a disgusting situation and I am furious. I was thinking of getting a lawyer.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Barclays. We’d be happy to forward your concern to the Escalation team we work with at Barclays for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPLakeisha” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:
- Your first & last name
- AARP membership number (or home address)
- Best contact phone number
We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
I took a stroll thru facebook today, checking Barclays for their customer feedback... folks who had problems or still have ongoing problems reaching back to last year.. many complaints about very long waits on hold, absolutely no help forthcoming when phones were answered, customer service people who spoke little or no English, repeated promises to fix problems, fixes that did not happen, problems that were strung out for so long that customer could no longer file a claim for resolution... etc..... some folks even filed complaints with the FDIC. One person got a response only after he reported them to his state's BBB... even then they did not solve the problem, he just got a response.. nearly all of these were before the AARP conversion, so AARP should have known about them. anyway, it sure was an eye opener.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
I agree with you! Plus just found out today that anyone transferring over from Chase is NOT considered a "new account" and won't be given the $100 Cash Back Bonus after spending $500 on purchases in the first 90 days despite the fact that it is managed by a NEW bank, with a NEW account number!! And I have not received
the $10 credit bonus.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
They consider it an old card because it was Chase and your credit won't get dinged. The effective date for Barclay's shows as 2007 that's when my Chase Card started. So there is how they get you as not a new customer/card. One thing after another.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Absolutely agree with you. My husbands credit score just dropped from an excellent 820 to a fair credit rating of 674. That's a drop of 146 points putting him at a level that will affect his credit and insurance rates. WTH was AARP thinking. I've spent over an hour twice trying to get through to speak to someone. Our payment was also due the 19th of September. Tried unsuccessfully to pay Chase on the 17th but was directed to Barkleys. They weren't accepting payments till the 20th. Of course they removed the late fee and assured me it would not go against his credit but here we are!! They should be required to at least keep our many years of credit history with Chase on our record. We are getting ready to do some home construction. How do they think this will help with that kind of dip in our score? This is ridiculous!
Yup. It has been weeks. Many hours on hold. Many reps saying they would square it away. Still can't get online because in the conversion from Chase they picked up the wrong email address and the wrong cell number, yet I can't get anyone in Website Assistance even to take a call let alone just change the cell number to the correct one. Total fiasco. One of the worst conversions and support experiences I have ever encountered professionally. A written complaint on this was sent to some P.O. Box for Barclay and, of course, they never responded and there is no other way to get help or complain except to sit on hold for more hours. Today they even started declining all the regular autocharges to that card I always used due to "non-payment" when I can't get online to set back up the autopayments I have always had! Total Fiasco.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Barclays. We’d be happy to forward your concern to the Escalation team we work with at Barclays for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPLakeisha” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:
- Your first & last name
- AARP membership number (or home address)
- Best contact phone number
We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Barclays has ABSOLUTELY RUINED my credit score. Closed the account quickly in 2021 after a $24.00 fraudulent charge on my new credit card! AND they continue to bill me monthly with interest charges and late fees! What a sham! And shame on AARP for continued endorsement! How do I start a lawsuit?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Hi there, you can always reach out to AARP for help if you run into issues with our providers. We would be glad to help by reaching out to Barclays' President's Office on your behalf to thoroughly investigate and resolve your concern. Please use this link (https://help.aarp.org/s/contactsupport) to submit a web help form and include the following information:
- Description of your issue
- Please mention that you are requesting an escalation
We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Received this today:
AARPAngelaC (Community Concierge) posted a new reply in Benefits & Discounts on 01-26-2022 08:06 AM:
Re: REPLACING OUR AARP CREDIT CARDS WITH BARCLAY BANK CARDS - SEE POSTSCRIPT WRITTEN 09/21/21 and 0
Hi there, you can always reach out to AARP for help if you run into issues with our providers. We would be glad to help by reaching out to Barclays' President's Office on your behalf to thoroughly investigate and resolve your concern. Please use this link (https://help.aarp.org/s/contactsupport) to submit a web help form and include the following information:
- Description of your issue Please mention that you are requesting an escalation
We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!
AARP.org
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
Good Morning. To clarify, we are required to obtain member information to pull up your account and reach out to Barclays. To date, AARP has assisted hundreds of our members who have reached out to us; we have a department whom specifically handles issues like this and works with the executive-level resolution teams at each of our providers to resolve member concerns that may arise. If you have already reached out to AARP by sending a help request or a private message, please send me a private message with the information below and I'll be glad to look into what happened. I'd like to help, but won't be able to without the necessary info.
- Full name
- AARP Membership number (or home address)
- Phone # where you can be reached
- Description of your concern
- If you sent a private message to an AARP concierge and did not receive a reply, please advise whom you sent the message to
We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
I suggest filing suit at SMALL CLAIMS COURT ASAPin your state, provided the sum you are requesting is under 5000 US DOLLARS (I believe). You need to provide all written documents justifying your request. You have the option to take a lawyer or not, but it is not necessary. I wish you luck in this mess. We have all been through a lot.
Furthermore, whoever was responsible for the conversion from Chase to Barclay should be held supremely accountable for such a shoddy, poorly executed mess! This includes senior management at Barclay as well as at AARP, plus the project manager(s) and technical and website management teams. After a career in IT project management I can say that if I had ever been involved in such a mess I would expect to be fired and never work in the field again. The fact is that they must not have had a test conversion or conversions with a small number of users in advance, to allow identification of any issues with the porting of all the data correctly from the Chase data system to the Barclay one. And then, not planning for hundreds (or thousands?) of users not able to get/use their cards because of such a shoddy conversion? Poor planning all around. Bush league to say the best for it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@ErrolDickey wrote:
Furthermore, whoever was responsible for the conversion from Chase to Barclay should be held supremely accountable for such a shoddy, poorly executed mess! This includes senior management at Barclay as well as at AARP, plus the project manager(s) and technical and website management teams. After a career in IT project management I can say that if I had ever been involved in such a mess I would expect to be fired and never work in the field again. The fact is that they must not have had a test conversion or conversions with a small number of users in advance, to allow identification of any issues with the porting of all the data correctly from the Chase data system to the Barclay one. And then, not planning for hundreds (or thousands?) of users not able to get/use their cards because of such a shoddy conversion? Poor planning all around. Bush league to say the best for it.
VERY well presented! This really is elder abuse and ironically from a supposed senior advocate! Shameful!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@baddhombre wrote:
@ErrolDickey wrote:
Furthermore, whoever was responsible for the conversion from Chase to Barclay should be held supremely accountable for such a shoddy, poorly executed mess! This includes senior management at Barclay as well as at AARP, plus the project manager(s) and technical and website management teams. After a career in IT project management I can say that if I had ever been involved in such a mess I would expect to be fired and never work in the field again. The fact is that they must not have had a test conversion or conversions with a small number of users in advance, to allow identification of any issues with the porting of all the data correctly from the Chase data system to the Barclay one. And then, not planning for hundreds (or thousands?) of users not able to get/use their cards because of such a shoddy conversion? Poor planning all around. Bush league to say the best for it.
VERY well presented! This really is elder abuse and ironically from a supposed senior advocate! Shameful!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
I have had problems and posted on them in here. They have been worked out but new ones arrive every time I sign in to check my account. This evening they asked me challenge questions. Some of the questions I never gave them so they had no answer. One time they rejected my sign in, and gave me another set with a question I never gave them. This time they took my answer and I got in. Makes no sense.
It should be evident to all this program is a total mess and the mess is not going to end any time soon since the Bank just creates additional problems.
AARP should end the program now and find a new bank, then go back to putting members first not money for AARP. We still have heard nothing from AARP leadership on this mess. Why?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
You are so right about the sign in. I don't get any challenge questions, but I do have to jump through hoops to sign in every time since 9/20. Like 5 pages worth. First you log in with user name and password (this should be the end of it, you would think!) then next page you have to fill in the last 4 digits of your SS, your birthdate, your 16 digit card number, your security code, hit enter, then check the box for a method (text, phone, or email) to receive your secure pass code, then enter that. Then you are asked if you want to change your password, select NO. Then you have to enter your d**n password AGAIN. 5 separate pages! I have signed in over 20 times and it does this every time. I sent a message (because you can't get through on the phone). Here is an excerpt from Barclays: "We are terribly sorry for any frustration the website security features may be causing and we would be glad to provide further direction in regard to this matter. We can confirm that our system will randomly challenge you with security questions or a Securpass code. In addition, this will also occur if we don't recognize the device from which you are attempting to log in to your account. Our security measures are in place to protect our cardmembers but please know that we are continually striving to improve upon our security protocols and to make your online servicing experience easier. We do understand your concerns and once again apologize if we did not exceed your expectations in delivering quality services. We will certainly forward your remarks to the accurate department for review."
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
If only this would work. Answered all of the challenge questions. Entered social security number, birth date, etc. and guess what??? None of it matches their records! And now they have locked me out from trying to log in.
So cannot log in. Back to square one tomorrow. Card is activated as my 85 year old mother has been able to use it for groceries and at the doctor for her copays. But I cannot see the statement or make sure that the auto pay worked as I cannot log in. Ugh.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@ToddH320656 wrote:If only this would work. Answered all of the challenge questions. Entered social security number, birth date, etc. and guess what??? None of it matches their records! And now they have locked me out from trying to log in.
So cannot log in. Back to square one tomorrow. Card is activated as my 85 year old mother has been able to use it for groceries and at the doctor for her copays. But I cannot see the statement or make sure that the auto pay worked as I cannot log in. Ugh.
It is about time AARP reps. in here get involved in what is happening and get the problem solved for this member. What the Bank and AARP are doing is elder abuse. No E mails from the member. A phone call to the member then a phone call with the member, bank, and AARP people on the line and solve the problem. This has been going on for to long and it not being solved shows how bad the bank and the AARP people who put this program in are.
By the way we have still not heard from AARP Senior Leadership about what they are going to do about this total failure forced on members.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Barclays. We’d be happy to forward your concern to the Escalation team we work with at Barclays for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPLakeisha” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:
- Your first & last name
- AARP membership number (or home address)
- Best contact phone number
We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report
@LakeishaT901230 wrote:AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Barclays. We’d be happy to forward your concern to the Escalation team we work with at Barclays for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPLakeisha” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:
- Your first & last name
- AARP membership number (or home address)
- Best contact phone number
We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!
Suggest you read my post and look at the date. The member I was talking about needed help with his 85 year old mother so please do not answer me with the canned reply. Take my suggestion and call him then get the bank to solve the problem.
I realize you did not cause the problem but are stuck with the mess created by another arm of AARP. I sure hope you are letting the upper end of the Chain of Command know what a mess they created, and telling them to come clean with all the members they have hurt, and how many members say they are leaving both AARP and the Bank. What they did on this project is show all how to destroy what is a fine Organization.
"I downloaded AARP Perks to assist in staying connected and never missing out on a discount!" -LeeshaD341679