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REPLACING OUR AARP CREDIT CARDS WITH BARCLAY BANK CARDS - SEE POSTSCRIPT WRITTEN 09/21/21 and 09-24

Has anyone else been concerned about the closing of our current AARP credit cards and its effect on our credit scores? We've had our VISA for many years and have built a lot of history with them. Now AARP is going to CLOSE those accounts and replace them with a new one that won't have any history. Just closing the account will lower our scores significantly. We, for one, don't want to use the Barclay cards, which offer significantly less rewards, so the total amount of our credit will be reduced, another factor in the building of our credit scores.

 

What do you think?

 

POST-  Postscript 09-21-21: To head off what I was sure would be a catastrophe, and after looking up references on Barclay, we created a new Chase CC account (on August 12th, received it on the 15th), set up our auto-pay bills, and set up the new account for auto-pay from our bank. We paid off the balance on the old AARP account by 09-08-21, and cashed in all our rewards. Then today, we activated the Barclay account (online) and immediately canceled it (by automated phone call). We're in the process of setting up a second Chase card to compensate for the first CC account lower credit limit. Guess we're  lucky to have managed to get through to our Barclay account. Keep trying, folks, and don't hold back on your comments to both companies. They certainly could have done a better job of planning all this. Giving their customers a voice in the choice should have been STEP NUMBER ONE.

 

AND yet another POSTSCRIPT on 09-24: Today Barlcays was daring enough to send us a 'welcome' email with a reminder to activate our card, to which we replied,

 

"Thanks, but no thanks!

 
We didn't, and don't, want your card. We have already activated and immediately cancelled our Barclay cards.
 
For those poor folks who are, to this day, still trying to activate their card or just talk to a live person at your company, we extend our sympathy. Your company has made what should have been a direct and automated process so overly labor-intensive for so many seniors that you won't soon be forgotten or forgiven.
 
Shame on AARP for choosing you and shame on you for being so ill-prepared to handle the conversion.
 
Signed, 'notsoyoung'
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Regular Contributor

I cancelled this **bleep** thing quite some time ago due to the colossal incompetence of Barclays. A small balance was paid in FULL , which they still managed to get out of my bank anyway. Then it was restored.   Now I am getting letters from these fools acting like the account was never closed.  There has to be a million lawsuits against these crooks at the least.  I will NOT renew AARP either---they switched us for MONEY and cared nothing for anything else.  

Periodic Contributor

It appears AARP will continue to ignore member concerns over this Barclays credit card fiasco. Below are some select copies from an AARP email received today. If you did not have the Chase AARP Visa card you can sign up for Barclays and get back $150, an increase over the $100. More interesting is the “donation” Barclays will make to AARP for new customers. Always follow the money!

       An opportunity to earn a $150 Cash Back Bonus with AARP® Essential Rewards Mastercard® from Barclays

       3. From March 2‌2, 20‌21 to March 3‌1, 20‌22, Barclays Bank Delaware (Barclays) will donate $10 for every newly approved AARP-branded credit card from a Barclays account that is used within the first 90 days of account opening and 1% of all eligible electronic and telecommunications purchases made with the card to AARP Foundation, in support of efforts to increase social connection. Total maximum donation by Barclays is $1 million annually. As AARP's charitable affiliate, AARP Foundation works to end senior poverty by helping vulnerable people over 50 build economic opportunity, emphasizing equitable outcomes.

Regular Contributor

Are you kidding? The CEO of Barclays has just stepped down due to his affiliation with JEFFREY EPSTEIN. I am cutting off from this corrupt bank, in addition to the AARP circus.

 

Periodic Contributor

I just cancelled my AARP Barclays Card.  What a mess.  I had no idea how many automatic payments that I had that were tied to my Chase AARP account. Why on earth would anybody think this was a good idea.  Even if it had been executed perfectly, I still would have had to spend hours making sure that I changed all my automatic charges to the Chase account.  The fact that the transfer was a disaster just added to my anger and frustration.  I have yet to see anything from AARP for Barclays apologizing for this inexcusable failure.  I too opened a new account at Chase with whom I never had a problem.

Regular Contributor

I cancelled my Barclays card and account this AM... already have a new Chase card... no more Barclays problems...

hope everybody out there resolves their problems soon...

Regular Contributor

I share your anger and frustration. It is a royal fiasco. I have been waiting for a refund from a merchant since September 19th. It amounts to 1800 US DOLLARS. All the clowns at AARP and BARCLAYS keep telling me it is due to the transition! I now have a CAPITOL ONE card and will not renew my membership at AARP. I certainly will not pay my bill until all is refunded.

It is a disgusting situation and I am furious. I was thinking of getting a lawyer.

Moderator
Moderator

@NormaS567291 

AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Barclays. We’d be happy to forward your concern to the Escalation team we work with at Barclays for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPLakeisha” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:

  • Your first & last name
  • AARP membership number (or home address)
  • Best contact phone number

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

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Regular Contributor

This is nonsense! Once again, no one got back to me!

Regular Contributor

 I took a stroll thru facebook today, checking Barclays for their customer feedback... folks who had problems or still have ongoing problems reaching back to last year.. many complaints about very long waits on hold, absolutely no help forthcoming when phones were answered, customer service people who spoke little or no English, repeated promises to fix problems, fixes that did not happen, problems that were strung out for so long that customer could no longer file a claim for resolution... etc..... some folks even filed complaints with the FDIC.  One person got a response only after he reported them to his state's BBB... even then they did not solve the problem, he just got a response.. nearly all of these were before the AARP conversion, so AARP should have known about them.   anyway, it sure was an eye opener.

 
Regular Contributor

I am so disgusted and upset by this. I am still waiting for 1800 US DOLLARS in a refund. The merchant paid on September 19th and I do not have a cent!

 

Regular Contributor

Hey all... did you see??   We got a $10.00 credit posted on 10/12,  for AARP conversion... isn't that wonderful!

yes that was sarcastic..

Regular Contributor

What a joke! AARP gave 10 dollars and Barclay's, too. For 6 weeks of hardship, frustration and anger, this is mockery of AARP members. I have just done research on a CLASS ACTION LAWSUIT.

 

Periodic Contributor

Yes, I saw the $10 credit. That's supposed to make up for the hours and hours of frustration and anxiety this fiasco has caused? No way! Class action suit anyone?

Regular Contributor

I am interesting in a Class Action Suit, too. How could we go about this?

 

Newbie

I agree with you!  Plus just found out today that anyone transferring over from Chase is NOT considered a "new account" and won't be given the $100 Cash Back Bonus after spending $500 on purchases in the first 90 days despite the fact that it is managed by a NEW bank, with a NEW account number!! And I have not received 

the $10 credit bonus.

Periodic Contributor

They consider it an old card because it was Chase and your credit won't get dinged. The effective date for Barclay's shows as 2007 that's when my Chase Card started. So there is how they get you as not a new customer/card.  One thing after another.

Contributor

Absolutely agree with you.  My husbands credit score just dropped from an excellent 820 to a fair credit rating of 674.  That's a drop of 146 points putting him at a level that will affect his credit and insurance rates.  WTH was AARP thinking.  I've spent over an hour twice trying to get through to speak to someone.  Our payment was also due the 19th of September.  Tried unsuccessfully to pay Chase on the 17th but was directed to Barkleys.  They weren't accepting payments till the 20th.  Of course they removed the late fee and assured me it would not go against his credit but here we are!!  They should be required to at least keep our many years of credit history with Chase on our record.  We are getting ready to do some home construction.  How do they think this will help with that kind of dip in our score?  This is ridiculous!

Tina McGinnis
Newbie

Yup. It has been weeks. Many hours on hold. Many reps saying they would square it away. Still can't get online because in the conversion from Chase they picked up the wrong email address and the wrong cell number, yet I can't get anyone in Website Assistance even to take a call let alone just change the cell number to the correct one. Total fiasco. One of the worst conversions and support experiences I have ever encountered professionally. A written complaint on this was sent to some P.O. Box for Barclay and, of course, they never responded and there is no other way to get help or complain except to sit on hold for more hours. Today they even started declining all the regular autocharges to that card I always used due to "non-payment" when I can't get online to set back up the autopayments I have always had! Total Fiasco. 

Periodic Contributor

@ErrolDickey 

AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Barclays. We’d be happy to forward your concern to the Escalation team we work with at Barclays for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPLakeisha” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:

  • Your first & last name
  • AARP membership number (or home address)
  • Best contact phone number

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

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Newbie

Furthermore, whoever was responsible for the conversion from Chase to Barclay should be held supremely accountable for such a shoddy, poorly executed mess! This includes senior management at Barclay as well as at AARP, plus the project manager(s) and technical and website management teams. After a career in IT project management I can say that if I had ever been involved in such a mess I would expect to be fired and never work in the field again. The fact is that they must not have had a test conversion or conversions with a small number of users in advance, to allow identification of any issues with the porting of all the data correctly from the Chase data system to the Barclay one. And then, not planning for hundreds (or thousands?) of users not able to get/use their cards because of such a shoddy conversion? Poor planning all around. Bush league to say the best for it.

 

Periodic Contributor


@ErrolDickey wrote:

Furthermore, whoever was responsible for the conversion from Chase to Barclay should be held supremely accountable for such a shoddy, poorly executed mess! This includes senior management at Barclay as well as at AARP, plus the project manager(s) and technical and website management teams. After a career in IT project management I can say that if I had ever been involved in such a mess I would expect to be fired and never work in the field again. The fact is that they must not have had a test conversion or conversions with a small number of users in advance, to allow identification of any issues with the porting of all the data correctly from the Chase data system to the Barclay one. And then, not planning for hundreds (or thousands?) of users not able to get/use their cards because of such a shoddy conversion? Poor planning all around. Bush league to say the best for it.

 


VERY well presented! This really is elder abuse and ironically from a supposed senior advocate!  Shameful! 

Honored Social Butterfly


@baddhombre wrote:

@ErrolDickey wrote:

Furthermore, whoever was responsible for the conversion from Chase to Barclay should be held supremely accountable for such a shoddy, poorly executed mess! This includes senior management at Barclay as well as at AARP, plus the project manager(s) and technical and website management teams. After a career in IT project management I can say that if I had ever been involved in such a mess I would expect to be fired and never work in the field again. The fact is that they must not have had a test conversion or conversions with a small number of users in advance, to allow identification of any issues with the porting of all the data correctly from the Chase data system to the Barclay one. And then, not planning for hundreds (or thousands?) of users not able to get/use their cards because of such a shoddy conversion? Poor planning all around. Bush league to say the best for it.

 


VERY well presented! This really is elder abuse and ironically from a supposed senior advocate!  Shameful!

Trusted Contributor

I had a career in IT also and I couldn't agree more.

Honored Social Butterfly

I have had problems and posted on them in here. They have been worked out but new ones arrive every time I sign in to check my account. This evening they asked me challenge questions. Some of the questions I never gave them so they had no answer. One time they rejected my sign in, and gave me another set with a question I never gave them. This time they took my answer and I got in. Makes no sense.

It should be evident to all this program is a total mess and the mess is not going to end any time soon since the Bank just creates additional problems.

AARP should end the program now and find a new bank, then go back to putting members first not money for AARP. We still have heard nothing from AARP leadership on this mess. Why?

Periodic Contributor

You are so right about the sign in.  I don't get any challenge questions, but I do have to jump through hoops to sign in every time since 9/20. Like 5 pages worth. First you log in with user name and password (this should be the end of it, you would think!) then next page you have to fill in the last 4 digits of your SS, your birthdate, your 16 digit card number, your security code, hit enter, then check the box for a method (text, phone, or email) to receive your secure pass code, then enter that. Then you are asked if you want to change your password, select NO.  Then you have to enter your d**n password AGAIN.  5 separate pages!  I have signed in over 20 times and it does this every time.  I sent a message (because you can't get through on the phone).  Here is an excerpt from Barclays: "We are terribly sorry for any frustration the website security features may be causing and we would be glad to provide further direction in regard to this matter. We can confirm that our system will randomly challenge you with security questions or a Securpass code. In addition, this will also occur if we don't recognize the device from which you are attempting to log in to your account. Our security measures are in place to protect our cardmembers but please know that we are continually striving to improve upon our security protocols and to make your online servicing experience easier. We do understand your concerns and once again apologize if we did not exceed your expectations in delivering quality services. We will certainly forward your remarks to the accurate department for review."

Periodic Contributor

If only this would work. Answered all of the challenge questions. Entered social security number, birth date, etc. and guess what??? None of it matches their records!  And now they have locked me out from trying to log in.

So cannot log in. Back to square one tomorrow. Card is activated as my 85 year old mother has been able to use it for groceries and at the doctor for her copays. But I cannot see the statement or make sure that the auto pay worked as I cannot log in. Ugh.

 

Periodic Contributor

This is neglect and elder abuse! They have had LOTS of time to straighten this out and ANSWER THE G.D. PHONE!!! It is RUDE to say the least to make myself and other's wait for HOURS that's HOURS to fix THEIR problem!!!!!

Honored Social Butterfly


@ToddH320656 wrote:

If only this would work. Answered all of the challenge questions. Entered social security number, birth date, etc. and guess what??? None of it matches their records!  And now they have locked me out from trying to log in.

So cannot log in. Back to square one tomorrow. Card is activated as my 85 year old mother has been able to use it for groceries and at the doctor for her copays. But I cannot see the statement or make sure that the auto pay worked as I cannot log in. Ugh.

 


It is about time AARP reps. in here get involved in what is happening and get the problem solved for this member. What the Bank and AARP are doing is elder abuse. No E mails from the member. A phone call to the member then a phone call with the member, bank, and AARP people on the line and solve the problem. This has been going on for to long and it not being solved shows how bad the bank and the AARP people who put this  program in are.

By the way we have still not heard from AARP Senior Leadership about what they are going to do about this total failure forced on members.

Periodic Contributor

@john258 

AARP Member Benefits Team here to help. We certainly understand your concern regarding the service provided by Barclays. We’d be happy to forward your concern to the Escalation team we work with at Barclays for their thorough review and investigation if you’d like. To do this, we will need more information. Please send me a private message in the AARP Online Community by clicking this link and entering my username, “AARPLakeisha” into the “Send to” box https://community.aarp.org/t5/notes/composepage. Please provide the following details in your message:

  • Your first & last name
  • AARP membership number (or home address)
  • Best contact phone number

We apologize for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon!

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