AARP Online Community and Discussion Forums - Problem with Balance Transfer

hf1859 · ‎09-22-2021

On 9/17, I authorized, on line with my Chase account, a payment of my final Chase balance. I received an e mail, from Chase, confirming my 9/17 payment has been set up. However, my new Barclays account does not recognize this payment and indicates I owe the identical amount to Barclays, by October 8. I do not want to pay this twice. How can this be resolved?

joyceandmarty · ‎09-24-2021

The change to Barclays has been a nightmare. Chase has my last payment and now Barclays is requesting the same payment. NO customer service from either of them. Now I have to make duplicate payments or risk a late charge. I hope AARP steps up to the plate to help so we don't risk a late payment penalty from Barclays and can also get a refund from Chase.

AARPAngelaC · ‎09-23-2021

Hi there, please contact Barclays at the number on the back of your AARP Credit Card or at 866-564-3674 and an agent will be glad to help get your payment confirmed.

joyceandmarty · ‎09-24-2021

EXTREMELY poor online and phone service...

intersan · ‎09-22-2021

I have been unsuccessful in activating my new card. I tried to do it online, but ran into a problem when I tried to enter my mother's maiden name. I didn't spell it correctly, so I was directed to call. I held on the phone for 2 hours, finally having to hang up. When I was online, I went through a large number of questions, but hit a snag at the end. Their customer service is very poor, and I doubt if I'm going to use this card. Chase had much better customer service. No one should be held on the phone for 2 hours.

AARPJanelleM · ‎09-22-2021

@intersan You will need to contact Barclays directly, using the number on the back of your credit card to confirm your information and finish activating your new card. An influx of calls is causing extremely high call volume and wait times, so it would be best to delay calling if you can, or to call later in the afternoon when folks are less likely to call.